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Full-Time

EAP Dedicated Clinical Care Navigator

Updated on 10/2/2024

Spring Health

Spring Health

1,001-5,000 employees

Personalized mental health solutions for employers

Healthcare
Consumer Software

Compensation Overview

$38.41 - $48.71Hourly

+ Stock Options + Incentive Pay

Mid, Senior

Remote in USA

Role is remote with 20% sponsored travel required.

Category
Healthcare Administration & Support
Nursing & Allied Health Professionals
Medical, Clinical & Veterinary
Required Skills
Communications
Requirements
  • LPC, LCSW, LMFT, or Psychologist with minimum of 3 years’ experience (independent licensure required).
  • EAP experience (CEAP preferred).
  • Experience working with diverse populations (bilingual preferred).
  • Knowledge of healthcare settings and community resources.
  • Tech and computer savvy: very comfortable adopting new technologies and platforms, and efficient in tech-related tasks.
  • Excellent written and verbal communication skills.
  • Able to go above and beyond and to multi-task and context switch!
Responsibilities
  • Provide clinical support and essential EAP functions.
  • Ensure a personalized approach and reduction of barriers to care through in-the-moment member clinical support (sometimes including crisis intervention), psycho-education, triage, referral, and care coordination.
  • Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments.
  • Document activities and support efforts to track and improve member progress in care.
  • Collaborate with customer’s vendor partners to direct members to Spring Health’s digital CBT program, employer benefits, other and external community resources as appropriate.
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
  • Attend meetings with the Events team and the dedicated customer account to assist with coordination and planning for webinar group discussions and EAP trainings.
  • Assist with facilitation of group discussions and lead webinars and trainings for the customer, when available.
  • Provide guidance and support for worksite critical incidents and disruptive events.
  • Conduct consultation and training to advise leadership, human resources, and the Employee Resource Center on EAP processes.
  • Provide guidance to the Employee Resource Center leads to support for employee questions and needs.
  • Partner with the company wellness team or other stakeholders, as well as the Spring Health Customer Success team to promote wellness initiatives.
  • Serve as a strategic member of the Spring Health team collaborating with the Senior CSM on enrollment and engagement strategies.
  • Attend meetings with customer team to share clinical insights and trends from care navigation calls.
  • Complete required internal training and assignments and attend team meetings.

Spring Health provides personalized mental health solutions aimed at improving employee well-being for organizations and health plans. Their approach, known as Precision Mental Healthcare, involves assessing individuals to determine the most appropriate mental health support, which can include digital resources, therapy, and medication. The platform is user-friendly, allowing users to complete a brief assessment that generates a personalized care plan and connects them with suitable providers. Key features include appointment scheduling, on-demand wellness exercises, and access to a Care Navigator for ongoing support. Unlike competitors, Spring Health focuses on tailoring mental health services to the specific needs of each individual, ensuring a more effective and supportive experience. The company's goal is to enhance mental health accessibility and effectiveness for employees through comprehensive support systems.

Company Stage

Series D

Total Funding

$366.7M

Headquarters

New York City, null

Founded

2016

Growth & Insights
Headcount

6 month growth

21%

1 year growth

42%

2 year growth

127%
Simplify Jobs

Simplify's Take

What believers are saying

  • Collaborations with major health plans like Highmark Health expand access points and enhance service offerings, indicating strong growth potential.
  • The launch of innovative tools like Atlas and Sage demonstrates Spring Health's commitment to leveraging technology for better mental health outcomes.
  • High-profile partnerships with companies like General Mills and LinkedIn validate the platform's effectiveness and market acceptance.

What critics are saying

  • The highly competitive mental health sector requires continuous innovation to maintain a competitive edge.
  • Integration of new services and partnerships, such as with Eleanor Health, may pose operational challenges and strain resources.

What makes Spring Health unique

  • Spring Health's Precision Mental Healthcare system offers highly personalized mental health support, setting it apart from more generalized solutions.
  • The introduction of Atlas, a recommendation engine for workplace mental health, provides data-driven insights and action plans, enhancing the value proposition for HR and benefits leaders.
  • Their comprehensive approach, including partnerships like the one with Eleanor Health for substance use disorder services, ensures a full spectrum of mental health support.

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits