Pharmacy Category Lead

Job Description

Get to Know the Team

GrabMart ID team is a solid and agile team responsible for bringing the best experience for GrabMart's users. We ensure user experience from the moment they enter GrabMart homepage until they receive their orders. We create job opportunities for our driver partners, providing additional sources of income for our merchant partners and giving effortless experience and convenient grocery shopping for our customers. If you are looking for a new challenge in an exciting and growing industry, then you should join our team!

Get to Know the Role

We're looking for a licensed pharmacist to lead pharmaceutical compliance and operations at GrabMart. You'll set the standards for how you source health products, list them, and deliver them on our platform, and help build this category as you grow it. You will directly report to the manager. You will be based onsite.

The Critical Tasks You Will Perform

• Act as the official Apoteker Penanggung Jawab for PSEF certification.
• Lead end-to-end PSEF registration, renewal, and reporting processes with Kemenkes, BPOM, and local health offices (Dinkes).
• Design, review digital pharmacy workflows, including e-prescription screening (penapisan resep), digital consultation protocols, and pharmacy merchant verification.
• Author, validate Standard Operating Procedures (SOPs) for electronic pharmacy services, product listing compliance, complaint handling, and product recalls.
• Exercise professional autonomy to oversee, audit, and reject non-compliant medicine listings or illegal pharmaceutical transactions on the platform without commercial bias.
• Establish and manage the platform's pharmacovigilance system, including tracking and reporting Adverse Drug Reactions (ADR) to Kemenkes and BPOM.
• Partner closely with Product, Operations, Legal, Public Policy, and Business Development teams to drive the growth of safe, scalable, and compliant health-tech offerings.

Qualifications

What Essential Skills You Will Need

• A minimum of Bachelor's Degree in Pharmacy (S.Farm) with a completed Pharmacist Professional Degree (Apoteker / Apt.).
• Valid Professional Credentials:
  • Active STRA (Surat Tanda Registrasi Apoteker)
  • Active member of IAI (Ikatan Apoteker Indonesia) in good standing.
  • Eligible to obtain a new SIPA (Surat Izin Praktik Apoteker) under PT Grab Teknologi Indonesia (must have an available slot under the legal maximum limit of 3 SIPAs).
• 4+ years of professional experience in pharmacy operations, ideally in e-pharmacy, health-tech, online marketplaces, or retail pharmacy chains.
• Hands-on experience with PSEF registration (psef.kemkes.go.id), Kemenkes health-tech licensing, BPOM regulations on online drug distribution, and e-prescription guidelines.
• Experience on engaging with regulatory bodies, including Kemenkes, BPOM, local Health Offices (Dinkes/PTSP), and IAI.
• Demonstrated experience drafting, implementing, and auditing pharmaceutical Standard Operating Procedures (SOPs) and quality management systems.
• Comfortable working cross-functionally with Legal, Public Policy, Operations, Product, and Business Development teams.
• Fluent in Bahasa Indonesia and English (written and spoken).

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.