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2020 Companies

Outsourced in-store sales, merchandising, events

AI Process Innovation Manager - Korean/English Bilingual

AI Application Engineering +1Confirmed live in the last 24 hours
Full-timePlano, TX, USA$130k /yr

About the Job

Requirements

  • A bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field is required.
  • Five to eight years of experience in software development, process automation, or AI/ML implementation is required.
  • Hands-on experience building and deploying production Agentic AI systems, including multi-agent orchestration, tool integration, and autonomous task execution, is required.
  • Proficiency in Python and experience with AI/ML libraries such as LangChain, LangGraph, AutoGen, OpenAI SDK, or Hugging Face Transformers are required.
  • Experience designing and building Model Context Protocol servers and connecting agents to enterprise APIs and databases is required.
  • Strong API development and integration skills, including REST, GraphQL, OAuth2/JWT authentication, and API gateway configuration, are required.
  • Database experience with vector databases such as Pinecone, Weaviate, Chroma, or pgvector; relational databases such as PostgreSQL or MySQL; and NoSQL databases such as MongoDB or Redis is required.
  • Experience with cloud AI services such as Azure OpenAI, AWS Bedrock, or Google Vertex AI, or equivalent, is required.
  • Experience with containerization and deployment, including Docker, Kubernetes, and CI/CD pipelines such as GitHub Actions or Azure DevOps, is required.
  • Ability to clearly communicate technical designs and implementation status to non-technical business stakeholders is required.
  • Ability to manage multiple concurrent workstreams is required.
  • Skilled use of Microsoft Office, including Excel, PowerPoint, and Word, is required.
  • Willingness to work on-site at the Dallas, Texas office is required.
  • Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

Responsibilities

  • Design, build, and deploy multi-agent AI workflows using frameworks such as LangGraph, AutoGen, or CrewAI; implement agent orchestration, tool-calling, memory, and guardrail logic for production Care operation use cases.
  • Identify, document, and prioritize AI use cases with business stakeholders across Care functions, including contact center automation, intelligent case routing, knowledge assistants, and quality monitoring; lead the full implementation lifecycle from proof of concept through production.
  • Develop and maintain Model Context Protocol servers that expose enterprise data and capabilities to AI agents; design tool definitions, authentication, and response schemas.
  • Build and maintain API integrations connecting AI agents to internal systems such as CRM, ticketing, ERP, and knowledge bases, and to external services; develop RESTful APIs and webhook handlers.
  • Design and manage databases supporting AI applications, including configuring vector stores for retrieval-augmented generation pipelines, maintaining relational schemas for application data, and optimizing query performance for real-time AI inference.
  • Develop process automation solutions using low-code platforms such as Microsoft Power Automate, Power Apps, or equivalent.
  • Set up and maintain AI development and production environments, including LLM API configuration, containerization, CI/CD pipelines, monitoring dashboards, and logging infrastructure.
  • Conduct as-is process mapping and gap analysis for target business processes; translate findings into AI-augmented to-be designs and document implementation specifications.
  • Develop evaluation frameworks for AI agent outputs; monitor production model performance, hallucination rates, and latency; implement feedback loops and continuous improvement cycles.

Desired Qualifications

  • Low-code development experience with Microsoft Power Platform, Appian, or equivalent is preferred.
  • A background in Customer Service, Care operations, or service industry processes is strongly preferred.
  • Korean language proficiency is preferred for collaboration with Korea HQ.

About the Company

2020 Companies

Outsourced in-store sales, merchandising, events

2020 Companies provides outsourced field sales, merchandising, and brand activation services for retailers and brands. It supplies a trained workforce and management for in-store sales, promotions, and events, enabling clients to scale retail operations without hiring or managing their own teams. The service works by deploying trained staff to act as brand ambassadors, perform direct sales, merchandising, and promotional activities at the point of sale, and manage campaigns on behalf of clients. Its approach centers on people-first consumer engagement to drive sales and brand loyalty, differentiating itself through a scalable, turnkey workforce solution across multiple industries, rather than through product-based tech offerings. The company’s goal is to help clients increase at-retail presence, sales, and customer engagement by delivering consistent, hands-on retail experiences through outsourced teams.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Fort Worth, TX
Founded
1991

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