Reservation Agent
About the job
- Diploma education.
- At least 1 year of experience in a similar capacity; guest services or telemarketing experience is preferred.
- Excellent reading, writing, and oral proficiency in English.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Identify reservation needs and determine appropriate room types.
- Verify room-type availability and rates.
- Explain guarantee, special-rate, and cancellation policies to callers; accommodate and document special requests.
- Answer questions about property facilities, services, and room accommodations, and use sales techniques to maximize revenue.
- Enter reservations into the computer system, recording pertinent information, and respond to reservation inquiries, complaints, and requests.
- Use the correct codes and rates in the reservation system for special reservation types, including complimentary rooms, employee discounts, travel-agent inspection rates, and wholesale reservations.
- Follow proper escalation procedures when addressing guest concerns.
- Process and confirm guest room reservations made by phone, letter, or fax.
- Stay current on promotions in and around the hotel and follow established procedures for room reservations, rates, confirmations, and hotel facilities.
- Maintain product knowledge, understand rate structures, and apply rate management.
- Maintain the filing system for correspondence and compile reports as requested by the Reservation Manager or Supervisor.
- Promote and maintain good public relations and work to maximize business.
- Maintain accurate room status at all times.
- Answer incoming calls according to hotel standards, enter information received by fax, and regularly check incoming email.
- Develop and maintain positive working relationships.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by supervisors.
- Experience in guest services or telemarketing is preferred.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
Get referred to All Accor
See people who can refer or advise you
Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Employee Discounts
- Professional Development Budget