Client Services Manager – Senior Living

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Exton, PA Senior Living Office.

Are you looking for an opportunity to grow your career in healthcare while building meaningful relationships with clients, families, and senior living communities? As a Client Services Manager, you'll play a key role in coordinating high-quality home care, supporting field staff, and helping grow the success of our office.

At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability.

What You'll Do

Coordinate client services and address emergent scheduling needs.
Manage and proactively grow an assigned caseload.
Build lasting relationships with clients, families, referral sources, payors, and senior living communities.
Provide exceptional customer service while ensuring quality home care.
Partner with Clinical Managers to support and supervise field employees.
Build strong, collaborative relationships with office and field teams.
Monitor key business and operational metrics, including admissions, Medicare utilization, and referral outcomes.
Support the overall growth and success of the Allentown Senior Living office.

What We're Looking For

Bachelor's degree required.
Prior healthcare, medical office, home care, or home health experience preferred.
Knowledge of Medicare and OASIS is a plus.
Previous supervisory or leadership experience preferred.
Demonstrated success achieving goals and taking on increasing responsibility.
Strong computer and organizational skills.
Excellent communication and interpersonal skills.
Ambition to grow and advance within BAYADA.

Why Join BAYADA?

At BAYADA, you'll have the opportunity to build your leadership skills, grow your career, and make a meaningful impact on clients and families.

BAYADA offers:

Competitive salary
Medical, dental, prescription, and vision insurance
Paid holidays, vacation, and sick time
Tuition reimbursement
Employer-paid life insurance
401(k) with company match
Employee Assistance Program
Direct deposit
Career advancement and professional development opportunities

Join BAYADA and become part of a team dedicated to delivering exceptional care while helping seniors live safely and independently in their communities.

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As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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BAYADA Home Health Care

Client Services Manager - Senior Living

About the Job

Requirements

Responsibilities

Desired Qualifications