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Four Seasons

Luxury hotel management with branded residences

Conference Services Manager

Food & Beverage Operations ManagementPosted on Nov 10
Full-timeNew York, NY, USA$85k - $90kIn-person

About the Job

Requirements

  • A bachelor's degree or Certified Meeting Professional certification is preferred.
  • Two to three years of experience directly related to hotel conference services is required.
  • Excellent reading, writing, and oral proficiency in English is required.
  • Good organizational skills and attention to detail are required.
  • The ability to multitask and a high level of creativity are required.
  • The ability to work long and irregular hours, including weekends and evenings, is required.
  • The ability to negotiate, organize, delegate, and work under pressure is required.
  • Basic knowledge of audio-visual equipment and internet technology is helpful.
  • The schedule is an eight-hour shift, with days and times varying based on operational needs.

Responsibilities

  • Coordinate requirements for conference groups booked by the Sales Department, enforce sales letter of agreement terms, guide meeting planners through planning, communicate client needs and expectations to hotel departments, and ensure successful event execution and client satisfaction.
  • Negotiate with clients using menu presentations and event proposals to maximize revenue and profit while fulfilling contractual responsibilities and satisfying client needs.
  • Coordinate with the Sales Department and Catering to use function space effectively and maximize revenue.
  • Finalize confirmed bookings, maximize revenue through upselling, communicate event requirements in writing and in person across departments, maintain a trace and follow-up system, ensure banquet check accuracy, and review bills after programs or events.
  • Supervise banquet event execution, review function space with the banquet manager and, when necessary, the head house attendant, and ensure client satisfaction at the start of events.
  • Plan, attend, or participate in meetings with hotel staff and clients, including operations and conference services briefings, resume and banquet event order meetings, sales meetings, pre-convention meetings, board of operations meetings, planning visits, and menu tastings.
  • Follow conference services standards and work professionally with coworkers and the planning committee.
  • Make timely decisions that balance client needs with the hotel's financial, safety, and staffing goals.
  • Resolve challenges arising while groups are on property and promptly inform the Director of Conference Services and planning committee of problems or unusual matters requiring corrective action.
  • Maintain knowledge of hotel facilities, capacities, meeting-space dimensions, and the basic operational needs of all operating departments.
  • Follow the company's Category One and Two Work Rules and Standards of Conduct in EmPact.
  • Assist with sales and catering guest inquiries, high telephone volume, and walk-in site inspections.
  • Assist the Conference Services Department during large group movements as needed.
  • Mentor and develop administrative staff for future career growth.
  • Liaise with vendors and suppliers regarding client needs, including audio-visual services, florists, entertainment, transportation, destination management companies, and off-site locations.
  • Provide input for the weekly forecast.

Desired Qualifications

  • A bachelor's degree or Certified Meeting Professional certification is preferred.
  • Basic knowledge of audio-visual equipment and internet technology is helpful.

About the Company

Four Seasons

Luxury hotel management with branded residences

Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Toronto, Canada
Founded
1993

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