Full-Time

Senior Salesforce Administrator

Workwave

Workwave

201-500 employees

Field service management software suite

Compensation Overview

$115k - $130k/yr

Remote in USA

Remote

Remote within the United States.

Category
IT & Security (1)
Required Skills
Software Testing
Salesforce

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Requirements
  • 5+ years of direct experience as a Salesforce Administrator.
  • Hands-on experience with Salesforce CPQ (Configure, Price, Quote) is required.
  • Experience with Certinia (formerly FinancialForce) supporting Professional Services Automation (PSA) and/or ERP workflows is highly preferred.
  • Deep experience supporting complex revenue and services operations with a solid understanding of Quote-to-Cash processes.
  • Salesforce Proficiency: Strong working knowledge of Flow, Custom Objects, Record Types, Reports, and Dashboards. Active Salesforce Administrator Certification (Advanced Admin or CPQ Specialist is a major plus).
  • Security & Compliance: Demonstrated ability to manage system security, profiles, permission sets, and change control processes.
  • Integrations: Strong experience with third-party integrations and AppExchange packages.
Responsibilities
  • Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality.
  • Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization.
  • Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards.
  • Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation (Workflow Rules/Process Builders), and unused AppExchange packages to streamline, modernize, and simplify our legacy Salesforce org.
  • Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that increase operational efficiency and automate routine tasks.
  • Drive process automation & partner with the business: Proactively identify opportunities to automate core cross-functional workflows utilizing Salesforce Flow to reduce manual effort. Partner closely with stakeholders across all areas of the business—including Sales, Finance, Customer Support, Implementation, Professional Services, and Customer Success—to align processes and eliminate friction.
  • Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process for designing, testing, and deploying all system changes.
  • Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice Salesforce solutions.
  • Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization.
  • Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively.
  • Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.
  • Manage system upgrades: Lead the effort for seasonal Salesforce releases by assisting with impact analysis, regression testing, and post-deployment validation.
  • Drive continuous improvement: Participate in initiatives to explore automation or AI-driven capabilities to keep the system modernized and efficient.
Desired Qualifications
  • Experience with Certinia (formerly FinancialForce) supporting Professional Services Automation (PSA) and/or ERP workflows is highly preferred.
  • Advanced Admin or CPQ Specialist certification is a major plus.
  • Experience with Salesforce Einstein and AI-driven opportunities is mentioned as part of initiatives, but not a strict requirement; could be considered desirable.
  • Remote-first/global work environment and flexibility are described but not qualifications.

WorkWave provides software solutions for field service management, including scheduling, dispatching, CRM, billing, and mobile workforce management to help service-based businesses run operations at customer sites. The platform is subscription-based and customizable, automating how crews are scheduled, how customers are managed, and how invoices are created and paid, with mobile access for field workers. It differentiates itself by offering specialized services for private equity investors, such as exclusive pricing, simplified contracts, dedicated support and engineering teams, private hosting for custom integrations, and direct access to senior leadership, in addition to its core software. The company's goal is to improve operational efficiency, reduce costs, and boost customer satisfaction for field service companies, while enabling growth and scalability.

Company Size

201-500

Company Stage

Seed

Total Funding

$8.3M

Headquarters

Holmdel Township, New Jersey

Founded

1984

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Simplify Jobs

Simplify's Take

What believers are saying

  • January 27, 2026 WAIve launched AI scheduling optimization and live recommendations.
  • February 2, 2026 Wavelytics added Ask WAIve, turning reporting into actions.
  • July 2, 2026 PestPac D2D cut quote-to-schedule time to 3.5 minutes.

What critics are saying

  • August 2025 settled the July 2024 breach exposing 99,525 people.
  • Revelio Labs shows headcount fell from 1,504 in 2023 to 1,279 in March 2026.
  • Another security incident before 2027 would wreck trust in payroll, scheduling, and customer data.

What makes Workwave unique

  • WorkWave owns vertical workflows for pest control, lawn care, cleaning, and security.
  • January 2026 WAIve and Wavelytics combine scheduling, routing, and decision intelligence.
  • Kevin Kemmerer uses Beyond Service conferences to lock in operator community and training.

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Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Mental Health Support

Tuition Reimbursement

Paid Sick Leave

Growth & Insights and Company News

Headcount

6 month growth

11%

1 year growth

11%

2 year growth

11%
PCT
Jul 2nd, 2026
PestPac by WorkWave extends field capabilities with D2D sales integration.

PestPac by WorkWave extends field capabilities with D2D sales integration. The solution helps business owners support sales activity, better manage their field sales teams and provide a more modern sales experience, while offering homeowners a professional customer experience, the developer said. Published July 02, 2026 HOLMDEL, N.J. - WorkWave announced the launch of PestPac's fully integrated Door-to-Door (D2D) sales engine, designed to improve the field sales experience by moving beyond manual data entry and fragmented workflows. The solution helps business owners support sales activity, better manage their field sales teams and provide a more modern sales experience, while offering homeowners a professional customer experience, the developer said. In high-intensity sales environments, seconds can be the difference between a closed deal and a missed opportunity. WorkWave said many pest control companies experience a "toggle tax" from switching between disconnected sales apps, paper contracts and back-office systems. PestPac's native D2D workflow is designed to reduce this friction, enabling representatives to identify, quote, sign and schedule services in as little as 3.5 minutes. By staying focused on the customer rather than the technology, reps can better maintain the momentum needed to close deals efficiently. As external pressures like rising labor and material costs threaten the bottom line, software efficiency has become the primary lever for protecting profit margins, the developer said. The PestPac D2D workflow is designed to deliver immediate ROI by focusing on: * Sales Enablement and Experience: Support sales activity and enable sales reps with the best-in-class technology and insights they need to make every knock count, and succeed in the field. The native workflow improves the time-to-quote experience, allowing representatives to quickly identify, quote, sign, and schedule services, all from one single screen. * System Consolidation: Support tech consolidation and reduced overhead. Because Sales Center is integrated directly into PestPac, rather than using a third-party app, it supports real-time data syncs that help reduce manual entry errors, save time, and lower overhead software costs. * Actionable Intelligence: Evaluate ROI and make proactive business decisions with access to dashboards. These insights help turn field data into strategic moves that can support margins and long-term business value. "Our mission is to provide our customers with sophisticated tools to compete effectively in their local markets," said Kevin Kemmerer, CEO of WorkWave. "With our integrated D2D engine, we are providing actionable intelligence designed to help turn field data into decisive moves that support margins and long-term business value." Whether a company runs high-volume summer programs or a specialized outside sales track, PestPac helps representatives arrive at the door prepared, turning every doorstep into a potential business opportunity, WorkWave said. Want more? Enter your email to receive its newsletters.

PR Newswire
Jun 30th, 2026
WorkWave launches WinTeam Mobile with biometric verification to combat time theft in cleaning and security sectors

TEAM Software by WorkWave has launched an enhanced WinTeam Mobile platform featuring biometric verification to help cleaning and security companies combat time theft and buddy punching. The mobile workforce management solution uses facial verification to confirm workers checking in on-site match enrolled profiles. The platform offers a punch photo capture feature as an alternative in regions with strict data privacy requirements. It provides real-time workforce oversight, geofenced automated data capture, and offline time-tracking capabilities that integrate with payroll workflows. The solution aims to reduce manual payroll errors and support margin protection in industries where labour represents a significant operational expense. Existing WinTeam users can transition to the mobile platform immediately. WorkWave provides software solutions to service professionals in lawn care, pest control, commercial cleaning and security sectors.

PR Newswire
Jun 25th, 2026
PestPac launches D2D sales integration cutting quote-to-schedule time to 3.5 minutes

PestPac, a WorkWave product, has launched a fully integrated door-to-door sales engine for pest control companies. The solution enables sales representatives to identify, quote, sign and schedule services in as little as 3.5 minutes through a single native workflow. The system addresses inefficiencies caused by switching between disconnected sales applications, paper contracts and back-office systems. It aims to help companies manage field sales teams more effectively whilst providing a professional customer experience. WorkWave CEO Kevin Kemmerer said the integrated engine provides actionable intelligence to help convert field data into decisions that support profit margins. The company serves mobile service businesses in lawn care, pest control, commercial cleaning and security sectors. The launch comes as rising labour and material costs pressure profit margins across the industry.

Park Square Executive Search
Jun 9th, 2026
Park Square places Aimee Rametta as Chief Marketing Officer at Veracross.

Park Square places Aimee Rametta as Chief Marketing Officer at Veracross. June 09, 2026 07:37 Park Square has placed Aimee Rametta as Chief Marketing Officer at Veracross, a PE-backed (BV Investment Partners) industry-leading education technology company that serves a global community of over two million frontline educators, students, parents, employees, and partners across 3,200+ independent K-12 schools in 60 countries. Rametta joins Veracross from WorkWave, a private equity-backed developer of cloud-based SaaS and fintech solutions for field service businesses, where she most recently served as Chief Marketing Officer. Over her eight-year tenure at WorkWave, she built the company's marketing function from the ground up, growing the team from six to 36 professionals across demand generation, brand, and product marketing while the business scaled from $50 million to $250 million in annual recurring revenue. Prior to WorkWave, Rametta worked as a marketing consultant serving consumer brands and educational institutions. She spent a meaningful portion of her career at News Corporation, where she held roles of increasing responsibility, ultimately serving as Vice President of Marketing, where she led brand initiatives across the Wall Street Journal, New York Post, and Fox News, and partnered closely with senior leadership on a global rebranding of News Corp. She began her career at Unilever as an Assistant Brand Manager, working across iconic brands including Dove and Snuggle. Rametta holds a B.B.A. in Marketing from St. John's University. More posts by Park Square Executive Search

Landscape Management
Feb 11th, 2026
An inside look at WorkWave's fifth annual Beyond Service Customer Conference

An inside look at WorkWave's fifth annual Beyond Service Customer Conference. Nathan Mader Published Feb 11, 2026 | Updated Feb 11, 2026 WorkWave CEO Kevin Kemmerer started the conference with a keynote address on how WorkWave drives measurable ROI and transformative growth. (Photo: LM staff) The annual WorkWave Beyond Service Customer Conference once again brought industry pros, business owners and tech enthusiasts together, and the Landscape Management team was happy to be along for the ride. Having just completed its fifth year in early February, the conference brings together WorkWave customers across the lawncare/landscaping, pest management, cleaning and security industries, offering educational sessions, networking opportunities, partner booth visits and exceptional service across four days at the Hilton Anatole hotel in Dallas, Texas. "Our goal in this conference is to enable our customers to get the most out of our products, but also to get the most out of their business," says WorkWave CEO Kevin Kemmerer. "We want them to learn from us, but we also want them to learn from their peers." And learning was certainly a top priority. After an initial welcome reception, the following three days were packed with keynote speakers (including one by world-renowned innovation strategist Shawn Kanungo), meetings with product managers and roughly 175 educational sessions with WorkWave experts and industry veterans. "When you come here, you actually get to see the whole picture. You can get you put pieces together that are like, 'Oh, that's why we have this piece of software... This is what I'm looking for that's going to solve this issue that I've had for years,'" says Elizabeth Hlavaty, product owner for WorkWave's Service Assistant 5 and an educator at the conference. "It's here, and you can go to the people who know the most and get your information." Landscape industry classes covered all the essentials, including everything from software tips and tricks for WorkWave's RealGreen system to lessons on building company culture with RealGreen's founder, Joe Kucik. Women's sessions, Q&As, insights into WorkWave's future features and opportunities to provide feedback on the company's recent developments also took center stage, providing each attendee with options to tailor their experience to what their business needed the most. Kemmerer says the company's recent developments is one of the biggest ways the conference stays fresh each year, giving customers new features to learn about and explore. For example, WorkWave launched WAIve - an advanced AI-powered platform designed to help service businesses make actionable business decisions - leading up to the conference. The company followed up by unveiling its new Wavelytics Decision Intelligence tool at the conference, and each new feature was heavily explored in the keynote speeches, classes and the Innovation Station. "What's so fun about this conference is it's a networking event, just like Equip and Elevate and a lot of the other industry events," says Beth Berry, vice president of turf and ornamental sales for Advanced Turf Solutions and a presenter at the conference. "You've got a very high level of folks that use this software to solve customer problems, and they're sharing those solutions with one another. This is an industry, really more than any other, that shares their trade secrets." And the industry definitely had a good time coming together in the many social events and networking opportunities. After a long first day of classes, attendees got to shake things up off-site at Circle R Ranch for a classic Texas rodeo experience, outfitted with games, music, a costume contest and rides on a mechanical bull. Giveaways, a happy hour with industry partners (including landscaping staples such as LawnPRO Partners, Harrell's, Corteva Agriscience and Steel Green Manufacturing) and WorkWave's signature Customer Awards Dinner rounded out a jam-packed schedule of on-site fun and entertainment. Next year's conference is moving to the Big Easy from Jan. 31 to Feb. 3, 2027, at the Hilton New Orleans Riverside. And while interested attendees can start planning their visit, many industry pros are already thinking about how the 2026 edition can grow their business. "We've been coming to these conferences for a long time," says Brad Woods, president of American Turf and Tree Care. "We always pick something up new every year and are learning stuff that we can take back and implement." Woods says he's found the best way to attend the conference is to really hone in on one or two topics to take back to the business, rather than trying out every piece of information he hears. This year, he was particularly focused on leveraging AI more in his company. For Colin Engstrom, owner of Yard Guard Lawn and Tree Care, one of his favorite aspects of the conference is the people he meets. "It's good to make new friends and see old friends," he says. "If you own a lawn and tree care company, and you want to grow it, you better get here."