Responsibilities

• Equipment installation, system troubleshooting, maintenance and repair on all Cellares equipment/products
• Maximizes system uptime through proactive preventive maintenance
• Provide support of highly technical and/or sophisticated products
• Travel throughout a designated service region (possibly on short notice) to support the company’s products
• Ordering and managing repair parts for clients
• Keeping up to date on administrative responsibilities such as maintaining customer service cases and internal service records in a timely manner 
• Maintaining daily communications with customers (internal and external) to ensure resolution and proper follow-up
• Document and report the company’s product "design reliability" and "maintenance issues" and/or problems to technical support
• Maintaining tools and test equipment and ensuring they are properly calibrated and in good safe working condition
• Adhering to current regulatory and clients requirements to include, but not limited to, OSHA and FDA
• Utilize the escalation process to resolve customer service issues
• Other duties include accurate expense reporting and timekeeping

Requirements

• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military experience or  Associates Degree with 5 or more years’ experience in servicing pharmaceutical equipment
• Experience diagnosing and repairing medical, mechanical, pneumatic, and electronic equipment
• Ability to read, understand and successfully follow medium to highly complex work instructions and wiring diagrams
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Experience troubleshooting and responding to concerns
• Proven record of being reliable and accountable for all aspects of their job and capable of being resourceful, with the ability to work independently
• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook
• Strong attention to detail and the ability to adapt to changing circumstances
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment
• Good customer relation and communication skills, both written and oral
• Ability to travel approximately 50% of the time
• Valid driver’s license and good driving record is required
• Ability to lift and carry up to 50 lbs
• Self-awareness, integrity, authenticity, and a growth/entrepreneurial mindset