Senior Field Service Engineer
Confirmed live in the last 24 hours
Cellares

51-200 employees

Automated cell therapy manufacturing and development platform
Company Overview
Cellares, as the pioneering Integrated Development and Manufacturing Organization (IDMO), is reshaping the cell therapy manufacturing industry with its unique Industry 4.0 approach, integrating all necessary technologies into a single, high-throughput platform called the Cell Shuttle. This end-to-end automation system not only accelerates drug development and manufacturing but also significantly reduces process failure rates and manufacturing costs. With its strategically located Smart Factories and a robust financial backing of over $355 million, Cellares is well-positioned to meet global patient demand for cell therapies, offering potential partners a competitive edge in the rapidly evolving cell therapy market.
Data & Analytics
Hardware
B2C

Company Stage

Series C

Total Funding

$373M

Founded

2019

Headquarters

South San Francisco, California

Growth & Insights
Headcount

6 month growth

9%

1 year growth

42%

2 year growth

111%
Locations
Bridgewater Township, NJ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Word/Pages/Docs
Customer Service
PowerPoint/Keynote/Slides
CategoriesNew
Product
Customer Success & Support
Requirements
  • Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military experience, or Associates Degree with 5 or more years’ experience in servicing pharmaceutical equipment
  • Experience diagnosing and repairing medical, mechanical, pneumatic, and electronic equipment
  • Ability to read, understand and successfully follow medium to highly complex work instructions and wiring diagrams
  • Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook
  • Good customer relation and communication skills, both written and oral
  • Valid driver’s license and good driving record is required
  • Ability to lift and carry up to 50 lbs
Responsibilities
  • Equipment installation, system troubleshooting, maintenance and repair on all Cellares equipment/products
  • Maximizes system uptime through proactive preventive maintenance
  • Provide support of highly technical and/or sophisticated products
  • Travel throughout a designated service region (possibly on short notice) to support the company's products
  • Ordering and managing repair parts for clients
  • Keeping up to date on administrative responsibilities such as maintaining customer service cases and internal service records in a timely manner
  • Maintaining daily communications with customers (internal and external) to ensure resolution and proper follow-up
  • Document and report the company's product 'design reliability' and 'maintenance issues' and/or problems to technical support
  • Maintaining tools and test equipment and ensuring they are properly calibrated and in good safe working condition
  • Adhering to current regulatory and clients requirements to include, but not limited to, OSHA and FDA
  • Utilize the escalation process to resolve customer service issues
  • Other duties include accurate expense reporting and timekeeping
Desired Qualifications
  • Self-awareness, integrity, authenticity, and a growth/entrepreneurial mindset