Full-Time

Rooms Controller

Front Office

Posted on 9/16/2025

Hilton Worldwide

Hilton Worldwide

10,001+ employees

Global hotel operator of branded properties

No salary listed

Dubai - United Arab Emirates

In Person

Category
Operations & Logistics (1)
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Proven experience in Front Office operations or similar role within a luxury hotel environment.
  • Passion for guest service in a luxury setting.
  • Excellent written and verbal communication, interpersonal and leadership skills
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Fluency in English, secondary language preferred
  • Minimum of 2 years previous proven Supervisory position or equivalent in a luxury hotel or hospitality industry
  • Must have the ability to handle a multitude of tasks and Guest requests
  • Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Responsibilities
  • Assign rooms according to guest request and preferences whenever possible.
  • Pre-register designated guests and prepare arrival packets/key as required.
  • Review/Track/Accommodate requests for room/check out changes when possible, communicate status to appropriate staff.
  • Review out of order/out of service rooms daily.
  • Ensure rates match market codes and document exceptions.
  • Verify and adjust billing of requests.
  • File guest paperwork or documentation.
  • Set up & process all check in & check outs.
  • Activate room keys.
  • Perform duplicate reservation checks, block rooms, run daily reports.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record and relay messages accurately, completely and legibly.
  • Be prepared to respond effectively to emergencies or unexpected situations that may impact guest accommodations, such as power outages, water leaks, or security incidents.
  • Stay updated on industry trends, best practices, and guest feedback to identify opportunities for improving room operations and enhancing the guest experience. Implement innovative solutions to drive efficiency and exceed guest expectations.
  • Other duties as required by management.
Desired Qualifications
  • Diploma / Certificate in Hotel Management or equivalent

Hilton Worldwide Holdings operates a global portfolio of hotels and resorts across brands that cater to different travelers, from luxury to extended-stay. It earns money by owning, leasing, managing, and franchising properties, with revenue coming from room bookings, food and beverage, events, and franchise or management fees; Hilton Honors rewards program incentivizes repeat bookings. The company differentiates itself through a broad brand mix, mixed ownership and operating models, and a strong loyalty program that drives guest retention. Its goal is to grow as a leading global hospitality provider by expanding its brand portfolio, loyalty program, and reliable guest experiences to maximize occupancy, revenue, and shareholder value.

Company Size

10,001+

Company Stage

IPO

Headquarters

McLean, Virginia

Founded

1919

Simplify Jobs

Simplify's Take

What believers are saying

  • Eight luxury brand debuts in Asia Pacific, including NoMad Singapore and LXR Tokyo Gajoen by 2027, capture experience-driven demand.
  • Morocco's 20% tourism surge drives six new Hilton properties by 2030, including Waldorf Astoria Rabat.
  • Adelaide Hilton franchise with Trilogy Hotels opens 251 rooms in 2031, expanding without capital outlay.

What critics are saying

  • Marriott secures 20+ luxury properties in China and Japan Q1 2026, eroding Hilton's Asia share.
  • Airbnb villas divert 15% of Hilton's upscale Europe and Asia leisure bookings per 2025 STR data.
  • 95% franchise reliance triggers owner defections to Accor if RevPAR dips below 5% within 24 months.

What makes Hilton Worldwide unique

  • Hilton's 90% franchise model empowers owners with operational control while leveraging global distribution.
  • Hilton AI Planner, powered by Anthropic, customizes guest experiences using property and local data.
  • Tapestry Collection converts independents like Strathallan into branded lifestyle hotels seamlessly.

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Benefits

Health Insurance

Paid Vacation

Paid Sick Leave

Parental Leave

401(k) Company Match

Mental Health Support

Wellness Program

Employee Stock Purchase Plan

Company News

TripCast360
Apr 28th, 2026
Hilton brings bold Curio Collection to Nassau, Bahamas in 2028.

Hilton brings bold Curio Collection to Nassau, Bahamas in 2028. Nassau is getting a bold new luxury resort - And It's a Hilton first for the Bahamas. Paradise Breeze Nassau, Curio Collection by Hilton marks the brand's debut in the Bahamas, promising rooftop dining, an infinity pool, and a design-driven experience on the island's coveted waterfront. The Bahamas has long punched above its weight in Caribbean tourism - a short flight from the U.S. East Coast, with a coastline that consistently makes best-beach lists, and a cultural identity that's entirely its own. Yet for a destination that draws millions of visitors a year, Nassau's upscale hotel scene has had room to grow. That's about to change in a meaningful way. Hilton announced this week the signing of a franchise agreement for Paradise Breeze Nassau, Curio Collection by Hilton, a new-build luxury resort and residences slated to open in 2028. The project, developed in partnership with B.P.G. LTD, marks the first-ever appearance of the Curio Collection brand in the Bahamas and signals Hilton's formal return to the island after a notable absence. For travelers with an eye on emerging Caribbean luxury, this is one to bookmark. What Is Curio Collection - And Why Does It Matter? If you're not already familiar with Hilton's Curio Collection, a quick primer is worthwhile. Unlike cookie-cutter chain hotels, Curio Collection is Hilton's portfolio of hand-picked, individually distinct properties - think places with genuine personality, rooted in their location, designed to offer something you can't find in a standard business hotel. The collection now spans nearly 200 properties globally, ranging from converted historic buildings to purpose-built design-forward resorts in destinations that travelers actively seek out. Getting Curio Collection right means getting the sense of place right. Properties aren't meant to feel interchangeable; they're meant to feel like they could only exist where they are. So when Hilton chooses a Curio Collection project in Nassau, it's making a statement: this isn't just another Caribbean property to fill a pipeline. It's an intentional bet on a destination that, despite its popularity, still has room for a genuinely distinctive luxury experience. The Property: What Travelers Can Expect Set on West Bay Street - one of Nassau's most scenic stretches, running along the northwestern waterfront - Paradise Breeze Nassau will rise 11 stories and house 125 accommodations. The location puts guests roughly three miles from Lynden Pindling International Airport and about five miles from the restaurants, boutiques, and cultural attractions that make Nassau worth exploring on foot and by taxi. The amenity package reads like a wish list for the design-conscious traveler who doesn't want to sacrifice wellness or adventure for aesthetics. Nearly 15,000 square feet of spa and fitness facilities are planned, along with padel and squash courts - a nod to the growing global appetite for racket sports among affluent travelers. A 5,000-square-foot infinity-edge pool overlooking the Caribbean Sea will almost certainly become the social heart of the resort. For those traveling on business or planning private events, more than 4,000 square feet of flexible event space rounds out the offering. The food and beverage program deserves particular attention. Three distinct dining venues are in the works: an all-day restaurant overlooking both the pool and the sea; a rooftop specialty restaurant designed for elevated evening meals with panoramic ocean views; and a lively pool bar serving fresh juices, handcrafted cocktails, and lighter bites throughout the day. An artisanal bakery, a curated market, and a coffee bar will fill in the gaps for guests who want a quick breakfast before a morning on the water or an afternoon espresso before heading into town. It's a layered F&B strategy that caters to multiple moods - exactly what a resort designed for longer stays needs. As a combined hotel and residences project, Paradise Breeze also follows a well-established playbook for premium Caribbean development, where branded residences appeal to buyers seeking a hospitality-managed lifestyle property with the bonus of strong regional rental demand. Hilton's Bigger Play in the Caribbean It would be a mistake to read this announcement in isolation. Paradise Breeze Nassau is part of a considerably larger strategic push by Hilton across the Caribbean and Latin America - a region where the company has been investing heavily and where travel demand, particularly from North American visitors, has remained robust even as some global markets have softened. Hilton currently operates more than 300 hotels throughout the Caribbean and Latin America, with a development pipeline of more than 150 additional properties at various stages of design and construction. The company has publicly stated its ambition to double its regional footprint in the coming years - an aggressive target that reflects genuine confidence in Caribbean travel demand rather than speculative optimism. Pablo Maturana, Hilton's vice president of development and architecture for the Caribbean and Latin America, described the strategy as one built around "partnering with strong owners to deliver distinctive hotels in high-demand destinations that matter to today's travelers." Nassau, with its combination of accessibility, cultural richness, and underserved luxury demand, fits that profile well. For B.P.G. LTD, the Bahamian developer behind the project, aligning with Hilton provides distribution muscle, brand recognition, and the operational credibility that attracts both guests and investors. Daniel Mosca, the company's founder and CEO, framed the vision in terms that suggest a deliberate focus on authenticity: the goal, he explained, was to create an experience that feels "elevated and deeply connected to its surroundings" - hospitality that is "design-driven, and rooted in a genuine sense of place." That language aligns almost precisely with what Curio Collection is built to deliver. Nassau as a Destination: Context and Momentum Nassau has always had the bones of a world-class destination. The Bahamian capital sits on New Providence Island, offering proximity to some of the most accessible out-island hopping in the region, a food scene that has matured significantly in recent years, and a cultural calendar that draws visitors for events ranging from Junkanoo to sailing regattas. The island's culinary identity - grounded in conch, fresh seafood, and Bahamian soul food - is increasingly being showcased by a new generation of chefs who have little interest in imitating what's happening in Miami or New York. What Nassau has lacked, compared to rivals like the Turks and Caicos or parts of the Dominican Republic, is a deep supply of design-led boutique and lifestyle hotels. The market has historically been dominated by large resort complexes, including the massive Atlantis on Paradise Island, which is an experience unto itself but not for every traveler. Paradise Breeze Nassau, with its 125-room scale and Curio Collection positioning, is sized and branded to appeal to a segment of the market that wants something more intimate, more considered, and more connected to the actual island. Seasonality also plays in the project's favor. Nassau sits in the sweet spot of Caribbean tourism, with high season running roughly November through April and a shoulder season that increasingly attracts travelers who prefer warm weather without the peak-season crowds. By the time Paradise Breeze opens in 2028, the Bahamian tourism landscape will likely look somewhat different than it does today - but the fundamentals of accessibility, climate, and natural beauty are unlikely to change. The Hilton Honors Angle For the tens of millions of travelers who organize their hotel choices around loyalty programs, Paradise Breeze Nassau will participate in Hilton Honors, the company's guest rewards program. With nearly 250 million members globally, Honors is one of the largest hotel loyalty programs in the world, and inclusion means that points-minded travelers will be able to earn and redeem on stays, with direct-booking members accessing additional perks. In a region where travelers often have to choose between branded security and boutique character, Paradise Breeze is positioned to offer both. Looking Ahead A 2028 opening puts Paradise Breeze Nassau still two years out, but in the world of high-end resort development, that's not far off - and for travelers who track the Caribbean hotel pipeline, it's worth putting on the radar now. The combination of a thoughtfully scaled property, a design-forward brand mandate, a strong amenity set, and a prime waterfront location in one of the region's most beloved destinations adds up to something that goes beyond another brand flag in the sand. Nassau has been quietly building momentum as a destination for travelers who want more than a beach day. If Paradise Breeze Nassau delivers on its promise, it may well become one of the defining properties of that evolution - a resort that reflects what the island actually is, not just what a generic Caribbean holiday is supposed to look like.

Yahoo Finance
Apr 14th, 2026
Hilton CEO sees US middle class recovery boosting mid-market brands

Hilton is seeing signs of recovery at its mid-market US brands, including increased mid-week business travel, indicating the middle class is beginning to participate in an economic recovery previously led by high earners, CEO Chris Nassetta said at Semafor World Economy. Mid-tier hotels like Hampton and Hilton Garden Inn have struggled whilst luxury brands posted higher occupancy and rates, exemplifying the "K-shaped" recovery. Nassetta attributes the changing dynamics to favourable tax policy, lower interest rates, AI investment and infrastructure spending, calling it a "C" recovery for convergence. Despite regional conflicts, Nassetta remains optimistic about Middle East expansion, where Hilton operates 80 hotels and plans 100 more. The company has no plans to pause partnerships there.

Yahoo Finance
Apr 14th, 2026
Hilton Worldwide to report Q1 earnings on 28 April, analysts expect $1.94 EPS

Hilton Worldwide Holdings is scheduled to report fiscal first-quarter 2026 earnings on 28 April. Analysts expect the McLean, Virginia-based hospitality company to report earnings of $1.94 per share, up 12.8% year-over-year. The company has exceeded Wall Street's earnings estimates in each of the past four quarters, most recently reporting $2.08 per share, beating forecasts by 4%. For fiscal 2026, analysts project earnings of $9.05 per share, an 11.6% increase from the previous year. Hilton's shares have surged 54.1% over the past 52 weeks, significantly outperforming the S&P 500's 29.4% gain. Wall Street maintains a "Moderate Buy" rating, with a mean price target of $329, suggesting a 1.7% upside from current levels.

More Cream Than Coffee
Apr 10th, 2026
Hilton bets big on Africa: 100+ new hotels, 20,000 jobs in the pipeline.

Hilton bets big on Africa: 100+ new hotels, 20,000 jobs in the pipeline. Johannesburg, South Africa - Hilton is doubling down on Africa. On March 31, 2026, the global hospitality giant announced a record 29 new hotel signings across 15 African countries in 2025 - part of an ambitious plan to open more than 100 properties continent-wide, creating over 20,000 jobs and expanding its African footprint to 180+ hotels, both operating and in development. The push includes market debuts in Gabon (Hilton Libreville and Hilton Garden Inn Libreville, opening 2027), Sierra Leone (Hilton Garden Inn Freetown Airport, opening later this year), and Chad (Hilton N'Djamena Toumai Palace, also opening this year). These projects reflect Hilton's strategy to tap into emerging business hubs and growing tourism infrastructure - especially in Sub-Saharan Africa, where over half of the new hotels will be located. In Zambia, the 211-room Hilton Lusaka Pyramid - set for 2027 - will offer 4,000+ sqm of event space, positioning itself as a major MICE destination near embassies and the airport. In South Africa, Hilton Garden Inn Polokwane (2028) will serve business travelers near the city's commercial core, while additional projects in Johannesburg and Cape Town signal continued commitment to the region. Hilton's expansion also spans Benin, Togo, Tanzania, Angola, and Madagascar, with brand debuts like Canopy by Hilton Zanzibar and DoubleTree by Hilton Lomé Airport. Upcoming openings this year include Hilton Accra Cantonments (Ghana) and Ava Hotel Nairobi (Kenya), marking Hilton's entry into both markets. "Sub-Saharan Africa remains a strategically important growth region," said Carlos Khneisser, Hilton's Chief Development Officer for Middle East & Africa. "We're bringing trusted hospitality to emerging markets - supporting local economies while meeting rising demand from business and leisure travelers." With 70 hotels already operating and more than 100 under development across 13 brands, Hilton's African expansion is not just about rooms - it's about building infrastructure, creating jobs, and positioning itself at the heart of the continent's travel and economic transformation.

Yahoo Finance
Apr 9th, 2026
Hilton and Regenta partner to open 125 Hampton hotels across India

Hilton and Regenta Hotels have signed an agreement to develop 125 Hampton by Hilton hotels across India, targeting the upper midscale segment. The franchised properties will be located primarily in Andhra Pradesh, Goa, Karnataka, Maharashtra, Tamil Nadu and Telangana. The partnership responds to growing demand from India's expanding middle class and increased domestic travel. Hampton by Hilton operates more than 3,100 properties globally, and this marks Hilton's third such partnership in the Indian market. The hotels will incorporate local design elements whilst adhering to global standards and will be included in the Hilton Honors loyalty programme. Royal Orchid Group founder Chander Baljee said the partnership will drive significant growth in India's mid-market hospitality segment as domestic travel continues to expand.

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