Operations Manager
ABM UK
Operations Manager
ABM UK
Cleans and maintains UK workplaces and airports
ABM UK · Manor Walks Shopping Centre, United Kingdom · Full-time · Posted 2026-07-09
Salary: GBP 41,000–42,800
Workplace: on_site
Department: B&I - North & West & East England/West & East Midlands
LOCATION: MANOR WALKS Shopping Centre
SHIFT PATTERN: Monday To Friday (two Saturdays from 4 on Rota) 42 hours per week
Salary: Competitive
ROLE OVERVIEW AND PURPOSE
ABM UK is seeking a dynamic and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for delivering the highest standards of security, cleanliness, hygiene, waste management, maintenance, landscaping and other contractual tasks at our client's site. You will ensure that all operations are carried out efficiently and effectively, meeting client expectations and company policies and procedures.
KEY RESPONSIBILITIES
· Manage the contract in accordance with company policies and procedures
· Ensure high standards of cleanliness, hygiene, and waste management are consistently achieved
· Ensure security team are deployed in line with site rotas, communicating effectively and managing & recording any incidents occurring on site.
· Complete budget forecasts and monthly reconciliations
· Provide professional support to the business in service-related matters
· Control staff rosters, payroll, and manning levels
· Deliver excellent communication and motivation to the site-based team
· Ensure compliance with quality performance measures and resolve any non-compliance issues
· Significant experience in operations management
· Proven track record in delivering high standards of cleanliness and hygiene
· Experience in budget forecasting and controlling
· Strong communication and leadership skills
· Good IT literacy
· Health & Safety Certificate
· Ability to communicate and engage effectively, with a wide range of stakeholders including clients, customers, staff and other professionals.
· IOSH Qualification or equivalent H&S qualification
· Ability to compile clear and concise written reports.
· Budget management skills.
· Problem solving and decision-making skills.
· Ability to manage resources.
· Leadership skills which will include the ability to effectively manage change.
· Good time management and prioritization skills.
· Good customer service skills
· Experience in working in a shopping centre
QUALIFICATIONS
· SIA Door Supervisor
We’re proud to offer a great range of benefits including:
Access Perks at Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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ABM UK cleans, maintains and secures buildings across the UK and Ireland, including offices, hospitals, data centers, airports and rail stations. Its accessible travel teams guide disabled passengers through airports, while its bus services move passengers and crews around transport hubs. Clients pay under service contracts for on-site operations and engineering work on heating, cooling, electrical systems and electric vehicle chargers. Sensors help teams track building conditions, and the ABM Connect platform combines operating data with service reports for clients. Its UK business dates to 1987 and is headquartered at London Heathrow Airport in Hounslow, as part of US-based ABM Industries.
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