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National Health Foundation

Nonprofit improves health via housing, education

Guest Service Associate

Residential & Direct SupportPosted on Nov 10
Full-timeVentura, CA, USA$18.50 /hrIn-person

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • The ability to perform and prioritize multiple tasks effectively and efficiently is required.
  • The employee must be able to work five eight-hour shifts on the stated schedule.
  • Excellent oral and written communication skills are required.
  • The employee must be able to communicate effectively with all levels of staff, guests, and visitors.
  • A TB test is required.
  • The employee must pass a fingerprint Live Scan and background check.
  • The role requires standing and walking 90% of the time and frequently bending or stooping, squatting, reaching above the shoulders, twisting, turning, kneeling, and pushing or pulling.
  • The employee must frequently lift, pull, push, or move up to 50 pounds.
  • The employee must use conversational speech for effective verbal communication; noise levels are high in some client care areas.

Responsibilities

  • Ensure the safety and security of the recuperative care facility by conducting daily facility and equipment inspections and constant room checks throughout the day.
  • Perform guest intake, greet guests, and provide a detailed orientation to program guidelines when applicable.
  • Develop rapport with guests, gather guest feedback, build rapport and trust through ongoing engagement and check-ins, and respond to guest requests.
  • Create, lead, and/or implement engagement activities with guests when applicable.
  • Assist nursing staff, social services, and external partners with guest appointments on-site or check-ins.
  • Assist management in accurately maintaining bed availability and documentation.
  • Assist lead staff or program management with supplies inventory checks and logs.
  • Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
  • Respond to guest concerns and provide positive intervention encounters.
  • Attend meetings and role-related training, including shift handoffs and training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
  • Perform laundry, clothing requests, and mealtime duties; provide housekeeping services in the absence of the environmental site associate when applicable.
  • Adapt to schedule changes and work additional shifts as needed to meet facility needs, consistent with labor laws.
  • Model and project a positive professional image and adhere to the organization’s dress code.
  • Perform additional assignments to meet facility needs and follow NHF policies and procedures.

Desired Qualifications

  • At least two years of caregiver experience in a healthcare or recuperative care environment is preferred.
  • Current BLS certification is preferred but not required.
  • Bilingual Spanish ability is preferred.

About the Company

National Health Foundation

Nonprofit improves health via housing, education

National Health Foundation reduces health disparities in under-resourced Southern California communities by improving housing, food access, built environment, and education. It implements community programs, policy advocacy, and partnerships to change environments and expand access to resources, aiming to address root causes of illness. Its place-based, four-priority-area approach centers on empowering residents and improving living conditions rather than only delivering health services. The goal is to remove barriers to good health so residents can live longer, healthier lives regardless of income or background.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Los Angeles, CA
Founded
1973

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