Communications Project Manager

Job Description

Westgate Resorts is seeking an experienced Communications Project Manager in Orlando, FL to oversee corporate communications projects, internal communications initiatives, public relations activities, and executive messaging. This position plays a key role in planning, coordinating, and delivering strategic communications that strengthen brand consistency, enhance Team Member engagement, and support business objectives across our hospitality and resort operations. The ideal candidate brings strong project management expertise, exceptional communication skills, and experience managing complex communications initiatives from initial planning through execution and completion.

What You'll Do:

• Manage Corporate Communications projects from intake through delivery and closeout, including prioritization, assignments, reviews, approvals, and post-project documentation.
• Maintain an integrated communications calendar and project pipeline covering corporate announcements, executive and Team Member communications, media relations, resort and destination content, community impact, awards, events, and related initiatives.
• Develop communications project plans and briefs defining objectives, audiences, key messages, deliverables, channels, responsibilities, schedules, milestones, dependencies, risks, and measures of success.
• Coordinate project activities with executives, resort and business-unit leaders, Corporate Communications, Marketing, Human Resources, Legal, Operations, creative resources, and external agencies.
• Serve as a primary point of contact for assigned communications projects and maintain accountability across project stakeholders.
• Lead project-status meetings, maintain decision and action logs, communicate changes, resolve routine issues, and escalate scope, schedule, resource, or reputational risks when necessary.
• Manage communications review and approval workflows to confirm accuracy, timeliness, audience appropriateness, and alignment with Westgate’s brand, culture, business priorities, and corporate voice.
• Coordinate the development and distribution of communications materials, including:
  • News releases and media materials
  • Executive messages and talking points
  • Presentations
  • Team Member announcements
  • Newsletters
  • Intranet and SharePoint content
  • Microsoft Viva Engage content
  • Frequently asked questions
  • Award submissions
  • Event communications
  • Multimedia assets
• Edit and proofread content for clarity, consistency, grammar, formatting, accuracy, and adherence to approved messaging and style standards.
• Maintain project files, version control, templates, editorial resources, contact lists, distribution lists, and final assets for efficient retrieval and reuse.
• Coordinate agency and vendor deliverables, schedules, meetings, invoices, and project documentation within approved budgets.
• Support urgent and sensitive communications by coordinating stakeholders, deadlines, approvals, distribution lists, and rapid-response materials with discretion and accuracy.
• Track project and communications results using agreed-upon key performance indicators, dashboards, status reports, and stakeholder feedback.
• Develop and improve communications processes, templates, dashboards, editorial calendars, and project-management workflows.
• Perform other related duties as assigned.

Qualifications

What You'll Bring:

• Five or more years of relevant professional experience in corporate communications, public relations, internal communications, agency account management, content operations, communications project management, or project/program management.
• Experience managing multiple complex communications projects with cross-functional teams and competing deadlines.
• Experience developing project plans, schedules, briefs, status reports, approval workflows, and executive communications materials.
• Experience coordinating communications with senior leaders, business stakeholders, creative teams, or external partners.
• Experience editing and proofreading corporate communications for accuracy, consistency, grammar, formatting, and brand alignment.

Preferred Experience

• Experience in hospitality, resorts, travel, tourism, vacation ownership, or a multi-location consumer brand.
• Experience coordinating agencies, creative partners, vendors, invoices, or project budgets.
• Experience supporting executive communications, employee communications, media relations, or urgent and sensitive messaging.
• Experience using project-management or work-management platforms such as Asana, Monday.com, Smartsheet, Adobe Workfront, or comparable tools.

Education and Certifications

• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, Business, or a related field.
• Project-management training or certification preferred.

Skills and Knowledge

• Strong organization, prioritization, project planning, and attention to detail.
• Ability to manage multiple deadlines and adapt to changing business priorities.
• Excellent written, verbal, and interpersonal communication skills.
• Strong proofreading, copy-editing, and content-review capabilities.
• Sound judgment when handling confidential, sensitive, or time-critical information.
• Ability to translate broad objectives into defined tasks, assignments, schedules, milestones, and deliverables.
• Ability to collaborate with senior leaders and cross-functional partners, maintain productive working relationships, and coordinate project accountability.
• Working knowledge of internal communications, external communications, media relations, public relations, executive communications, content development, and digital workplace platforms.
• Proficiency in Microsoft 365
• Familiarity with Microsoft Viva Engage preferred.
• Ability to work independently, anticipate project needs, identify risks, and resolve issues before they affect delivery.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.