Full-Time

Associate Customer Success Manager

Posted on 4/9/2024

Zefr

Zefr

201-500 employees

AI-driven brand suitability targeting and measurement

AI & Machine Learning

Junior

New York, NY, USA

Required Skills
Sales
Communications
Excel/Numbers/Sheets
Requirements
  • 1-2 years of agency or advertising operations experience
  • Experience with measurement or brand safety platforms is a plus
  • Ability to learn new systems, technologies, and concepts quickly
  • Excellent written and verbal communication skills
  • Strong organizational skills and ability to prioritize tasks
  • Strong analytical skills, including proficiency in Excel
  • Ability to work independently with strong time management skills
Responsibilities
  • Assist Customer Success team with day-to-day tasks
  • Become a Zefr product expert
  • Assist clients with product implementation and integration
  • Field incoming requests from customers and resolve issues
  • Update and maintain operational systems and CRM
  • Act as a liaison between CSM team and Accounts Receivables & Sales Ops teams
  • Pull and analyze data to create customer insights
  • Work with Zefr's product team to relay customer feedback

Zefr specializes in Brand Suitability Targeting and Measurement across walled garden platforms, utilizing their patented Cognition AI technology to score over 5 billion content types per day for brand suitability and align with industry standards for pre-flight targeting or post-campaign verification. Their AI-driven technology is designed for complex walled gardens, providing full content transparency and proven effectiveness in eliminating misaligned impressions.

Company Stage

Series E

Total Funding

$69.1M

Headquarters

Los Angeles, California

Founded

2009

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-4%

2 year growth

-5%
INACTIVE