Automation & Informatics Consultant

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

As an Automation & Informatics Consultant, you will serve as a dedicated resource for a specific MegaLab customer, supporting Siemens Healthineers Automation and Informatic Middleware solutions. You will provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post implementation activities. You will work closely with onsite Siemens Healthineers management and first, second, and third shift personnel, responding to complex system issues requiring onsite presence and advanced troubleshooting. You'll interact routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd party middleware partners.

This role is best suited for someone who has IT experience in a medical setting. Ideally but not limited to Invitro Diagnostic Laboratory's.

Key Responsibilities:

Installation & Implementation

• Supporting pre-installation and installation activities

• Performing software installation, network setup, and application configuration

• Conducting verification and acceptance testing

• Delivering onsite and remote post implementation support

• Executing software upgrades and updates

Planning & Project Support

• Participating in planning activities for new installations, system expansions, and workflow design

• Supporting customer specific workflow configuration decisions

• Assisting in meeting business objectives

Technical Troubleshooting & Support

• Independently troubleshooting and resolving software malfunctions

• Understanding healthcare enterprise IT and security environments

• Managing LIS interface communication and connectivity requirements

• Following the Siemens Diagnostics escalation process

Training & Communication

• Providing training to customer laboratory personnel on system operation, workflow, and configuration

• Participating in customer and internal meetings or conference calls

Compliance & Quality

• Adhering to Siemens Healthineers quality and regulatory policies

Professional Conduct

• Responding positively to challenges with minimal assistance

• Seeking guidance from appropriate personnel when needed

• Adapting quickly and effectively to change

Computer Hardware

• Physical ports (Serial, RJ-45)

• Serial to USB converters

• Terminal Servers

Computer Software

• Prior application support experience

• Ticketing and documentation applications (SAP/ServiceNow)

• Office365 Suite

Operating Systems & Tools

• Windows 10, Windows 11

• Windows Server 2016, 2019, 2022

• Red Hat Enterprise Linux 9.X

• Administrative Tools, Troubleshooting utilities, PowerShell, Bash, Grep, AWK, SED

Networking

• Switch and router configuration

• Physical networking concepts: MAC addressing, LAN/WAN, switching, Internet access technologies

• Logical networking concepts: IP addressing, VLANs, routing, packets, subnets

• Network infrastructure: DNS, DHCP, proxy servers

Remote Access

• RDP, SSH, VNC, VPN

Security Concepts

• Encryption, authentication, certificates

• HIPAA, HITECH

• Firewalls, HTTPS

General Skills

• Strong understanding of OSI and TCP/IP networking models

• Effective communication with both technical and non technical audiences

• Strong problem solving and prioritization skills

• Ability to perform in a large corporate environment and remain composed under pressure

• Adaptability in fast changing environments

Required Experience & Education:

• BS in Computing, Information Technology, Engineering, or related experience

• Experience in Healthcare IT, security, and data privacy

• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.

• Proficiency in all necessary network applications and tools

• 5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.

• Valid driver's license, ability to drive independently day and night, and good driving record required.

• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Preferred Qualifications:

Certifications

• A+, Network+, Security+, Linux+, Healthcare IT Technician (or ability to obtain within six months)

Additional Experience

• Cloud technologies (SaaS, DaaS, IaaS) and virtualization

• MT or MLT laboratory experience or healthcare training experience

Technical Skills

• MySQL and Linux

• Log Analysis

• TCP/IP, ARP, VPN, Principles of Encryption

• Network Packet Analysis (Wireshark)

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state where they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

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Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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