M

Monarch

Behavioral health and substance use treatment

Employment Support Professional

Part-Time
$15
Entry
Winston-Salem, NC, USA
In Person
Social & Community ServicesCase Management & Advocacy

About the job

Requirements
  • A high school diploma is required.
  • A valid United States driver's license is required.
  • Experience working with adults with a mental health diagnosis and/or developmental disabilities is not required.
  • Spend at least 65% of scheduled work hours in the community performing duties related to individuals' employment plans.
  • Alter the work schedule to meet position demands.
  • Travel and driving may be required.
  • Maintain certification in all required agency, state, and federal training requirements.
  • Comply with agency policies and procedures and state and federal statutes and regulations related to program areas.
  • Demonstrate knowledge of emergency procedures and assist in crisis situations.
Responsibilities
  • Support people in achieving personal dreams and goals through obtaining and maintaining competitive employment in their community.
  • Use personal outcome measures and skills training, and develop individualized dream plans for designated individuals.
  • Identify organizations for volunteer and/or employment opportunities, and nurture and maintain relationships with those organizations.
  • Support individuals in considering long-term employment goals, work history, strengths, personal culture, justice involvement, and other factors relevant to their current vocational goals; complete and update career profiles using information from the individual, mental health practitioners, and, with permission, family members or past employers.
  • Assist individuals in learning how earned income will affect their benefits.
  • Discuss individuals' preferences for disclosing psychiatric status to employers, including potential costs and benefits and specific information to disclose.
  • Develop holistic, integrated interventions.
  • Identify services, resources, and accommodations for individuals who are Deaf or hard of hearing, have limited English proficiency, or are blind or visually impaired.
  • Coordinate services and work with individuals and their teams to develop and update individual employment plans.
  • Perform job development activities for positions individualized to each person supported, following the principles and procedures of Individual Placement and Support (IPS).
  • Develop and implement task analyses for individuals receiving services.
  • Ensure individuals receiving services perform job tasks to the employer's satisfaction, including performing a participant's actual job duties as necessary.
  • Provide individualized follow-along support to help individuals maintain employment.
  • Provide education and support to employers, as agreed upon by individuals, which may include negotiating job accommodations and maintaining follow-along contact with employers.
  • Provide outreach to individuals who miss appointments, using varied methods to identify barriers to their employment plans.
  • Support career development by helping individuals find more desirable jobs, request raises and promotions, and access education and training programs available to the general public.
  • Meet individual placement and billing goals set by the supervisor.
  • Complete required documentation for individuals receiving support in a timely manner.
  • Communicate individuals' needs and progress to appropriate team members.
  • Help individuals receiving employment services access transportation and community resources.
  • Collaborate with outside behavioral health providers, families, natural supports, housing and transportation providers, and other community service providers supporting the individual.
  • Attend and actively participate in required meetings and training.
  • Provide support and assist individuals receiving employment services with accessing transportation.
  • Perform other duties and responsibilities as requested by a supervisor.
  • Follow revised job description requirements as directed by the employer.

About the company

Monarch NC provides behavioral health services across North Carolina, addressing mental health and substance use disorders. It offers telehealth, crisis intervention, urgent care, and outpatient services to deliver personalized care. The approach combines in-person clinics, telehealth, and crisis support across multiple locations (Asheville, Charlotte, Greensboro) to coordinate care and support recovery. Its goal is to improve clients' mental health by delivering the right level of care tailored to each person and expanding access through integrated services.

Company Size

1,001-5,000

Company Stage

Series A

Total Funding

$23.9M

Headquarters

Albemarle, North Carolina

Founded

1958

Get referred to Monarch

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • North Carolina backed Monarch with a $32.5 million Cabarrus grant and $500,000 Nash allocation.
  • Monarch opened Pittsboro's Chatham Opportunities Center in summer 2026, broadening I/DD capacity.
  • Cabarrus expects Monarch's new behavioral health center to serve 200 youth in 2027.

What critics are saying

  • August 2022 ransomware settlement still exposes Monarch to trust and compliance damage in 2026.
  • Monarch's Concord expansion requires staffing about 150 jobs before mid-2026 opening.
  • North Carolina funding dependence ties Nash County and Cabarrus growth to state appropriations.

What makes Monarch unique

  • Monarch's June 2026 Concord center bundles urgent care, crisis, and residential youth services.
  • Monarch's mobile clinics reach six northeastern counties with on-site and telehealth treatment.
  • Monarch's I/DD and substance-use curriculum uniquely targets underserved patients with developmental disabilities.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Paid Vacation
  • Professional Development Budget

Growth & Insights and Company News

6 month growth

14%

1 year growth

15%

2 year growth

15%
The Financial Technology Report
Jun 6th, 2025
Monarch Raises $75M, Valued at $850M

Monarch, a personal finance app, raised $75M in a Series B round, valuing the company at $850M. The funding was co-led by FPV Ventures and Forerunner Ventures, with support from Accel, SignalFire, Clocktower Ventures, and Menlo Ventures. Following Intuit's announcement to shut down Mint, Monarch saw a surge in users. The company plans to expand its platform and team, hiring in engineering and marketing across North America.

Businessuite Media Group International
May 23rd, 2025
Fontana Reports $835.9M Gross Profit Growth

Fontana Limited reported a Q3 2025 gross profit of $835.9 million, a 15.2% increase from the previous year, driven by a 15.3% rise in revenue to $2.2 billion. The Monarch acquisition led to a 13.3% increase in operating expenses, mainly due to staffing costs. Operating profit grew 25% to $148.1 million. Finance costs rose 38.4% to $63 million due to foreign exchange losses and loan interest. Net profit increased by 10.6% to $102.8 million, with earnings per share rising to $0.08.

CNBC
May 23rd, 2025
Monarch raises $75M amid fintech downturn

Monarch, a personal finance app, raised $75 million in a Series B round, valuing the company at $850 million. This funding comes amid a challenging period for consumer fintechs. Monarch's growth surged after Mint's closure, as it offers a paid, ad-free service. The round, led by FPV, highlights Monarch's innovative approach to financial planning. Despite a 38% decline in fintech funding, Monarch's success stands out in the current "nuclear winter" for fintech startups.

PR Newswire
Oct 11th, 2023
Monarch Breaks Ground With Free, Online Curriculum For Those With Intellectual Or Developmental Disabilities Struggling With Addiction

ALBEMARLE, N.C., Oct. 11, 2023 /PRNewswire/ -- Monarch has launched "Understanding Addiction and Developmental Disabilities," a first-of-its-kind web-based resource to help an underserved population of people living with intellectual or developmental disabilities (I/DD) and substance use disorders (SUD)."Substance use is often overlooked and people with I/DD are less likely to seek help." - Peggy Terhune, Ph.D. Tweet this Understanding Addiction and Developmental Disabilities, a curriculum developed by Monarch to assist professionals and caregivers in helping those with Intellectual and/or developmental disabilities and substance use disorders, features our hero Eddie learning about the health risks that come from mixing medicines and alcohol, and the importance of taking only the medicines and dosages prescribed by his doctor.The " Understanding Addiction and Developmental Disabilities '' website features screening tools and helpful guides for those who work with individuals with I/DD, such as mental health clinicians and caregivers, guardians or parents and teachers. The free, open-source curriculum consists of 14 animated videos that provide relevant therapeutic information for the person with I/DD and SUD. To learn more, visit understanding.monarchnc.org .Those interested in learning more can attend the "Understanding Addiction and Developmental Disabilities" webinar, a free training for professionals, family members and other caregivers, Friday, Nov. 17, 2023 11 a.m

Roanoke-Chowan News-Herald
Feb 24th, 2023
Monarch’s Mobile Integrated Care Clinic services begin in Bertie and Hertford counties

Monarch, in partnership with Trillium Health Resources, has launched its second Mobile Integrated Care Clinic offering mental health and substance use disorder services to communities within Bertie and Hertford counties.