VAS Supervisor
About the job
- Previous experience in a similar role, preferably in a third-party logistics (3PL) environment or logistics industry.
- Strong knowledge of value-added services (VAS) management processes, industry best practices, and relevant regulations.
- Proficiency in warehouse management systems (WMS), enterprise resource planning (ERP) software, and Microsoft Office Suite.
- Ability to communicate by reading, writing, and speaking; some fluency in English is required.
- Ability to motivate and develop a team, with leadership and supervisory skills.
- Effective problem-solving and decision-making abilities focused on continuous improvement.
- Ability to perform basic math functions.
- Ability to work overtime as business needs dictate.
- Ability to lift and/or move objects weighing 10–30 pounds regularly and, occasionally with team support, objects weighing more than 30 pounds.
- Ability to stand and walk for extended periods, including climbing stairs.
- Ability to bend, stoop, squat, and kneel frequently to retrieve and stock products at various heights.
- Ability to climb ladders or stairs to access products stored on higher shelves when required.
- Ability to perform repetitive tasks such as packing, sorting, or labeling efficiently and with attention to detail.
- Ability to tolerate fluctuations in facility temperatures and occasional high-noise environments involving speakers, fans, moving racks, and conveyor belts.
- Supervise, train, and mentor VAS associates to deliver high-quality value-added services in accordance with client requirements and company standards.
- Assign tasks, set performance expectations, and provide ongoing feedback to maintain a motivated and productive team.
- Implement and enforce quality control measures to ensure VAS activities meet client specifications and established quality standards.
- Inspect completed value-added services regularly to verify accuracy and conformity.
- Plan and organize VAS tasks to meet client deadlines while optimizing productivity and resource utilization.
- Monitor workloads and allocate resources to support smooth execution of VAS operations.
- Maintain accurate records of VAS activities, including work orders, production logs, and performance metrics.
- Generate and present regular reports on VAS efficiency, accuracy, and performance to management and clients.
- Serve as the primary client contact for VAS activities, addressing inquiries, providing updates, and resolving issues.
- Communicate proactively with clients to understand evolving needs and suggest improvements or enhancements.
- Promote a positive, collaborative work environment and effective communication among team members.
- Conduct monthly Efficiency Feedback Reviews (EFRs) with staff, providing feedback and coaching on areas for improvement.
- Previous experience in a 3PL environment or logistics industry.
About the company
Bergen Logistics is a third-party logistics provider focused on fashion and other consumer goods. It handles warehousing, inventory management, order fulfillment, and reverse logistics, using technology to track inventory and orders in real time and to give clients data-driven insights. The company can scale operations up or down quickly and offers customized solutions tailored to each client, from small boutiques to large retailers. Its strategically located facilities near ports and transportation hubs help reduce transit times and costs. Bergen Logistics differentiates itself through industry specialization, technology-enabled visibility, flexible capacity, and strong customer service with dedicated account managers. The goal is to help fashion brands and other clients streamline their supply chains, improve delivery speed, and build long-term partnerships.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
North Bergen, New Jersey
Founded
1998
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Simplify's Take
What believers are saying
- September 29, 2026, Jim Herman became president to expand sales and marketing.
- Fulfill.com ranked Bergen Logistics among America's Top 100 3PLs in 2026.
- February 5, 2026, bonded warehouse expansion targets tariff pain and import-dependent brands.
What critics are saying
- Workers United filed new NLRB charges in September 2026 over retaliation and contract delays.
- September 2026 labor conflict threatens margins, service continuity, and recruitment at North Bergen.
- Fashion-client concentration and union escalation can trigger account losses and impair Bergen's growth engine.
What makes Bergen Logistics unique
- Bergen Logistics specializes in fashion, beauty, and lifestyle fulfillment, not generic warehousing.
- Its US, Canada, Asia, UK, and EU network supports cross-border omnichannel brands.
- Elanders ownership gives Bergen Logistics automation, capital, and global supply-chain reach.
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Benefits
- Paid Sick Leave