Account Manager

Confirmed live in the last 24 hours

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Communications

Requirements

Previous experience in account management, customer service or customer support
Detailed and Organized when setting up priorities for the day, week and month
Willing and able to talk with customers and workers
Able to pick things up quickly and work in a fast paced ever changing environment
Someone who is open to new ideas and able to implement and test those ideas
Experience using customer relationship management systems (CRM)
Strong computer and application skills including Google Suite
Ability to work with spreadsheets and analyze data
Any experience giving a presentation, or a technology demo to a customer
Excellent verbal and written communication skills. Fluent in emoji
Undergraduate degree or equivalent experience

Responsibilities

Assist the senior account manager with aspects of customer success, including developing relationships with clients, managing projects, and ensuring that clients are happy
Assist in the growth of assigned accounts
Be willing and able to demonstrate the WorkWhile platform to customers
Work in tandem with the Support and Operations Teams to effectively respond to customer needs
Able to work in a team environment and independently
Strong bias for action

WorkWhile is looking for an Account Manager. This position is responsible for assisting the senior Account Manager in managing and growing our ever-expanding portfolio of employer accounts. In this role, you should be well-organized and adaptable. Attention to detail and communication skills are both essential. As part of the Account Management team, you will partner closely with customer support, and operations teams to drive success for our accounts and for WorkWhile.

WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!

About this Role

Assist the senior account manager with aspects of customer success, including developing relationships with clients, managing projects, and ensuring that clients are happy.
Assist in the growth of assigned accounts.
Be willing and able to demonstrate the WorkWhile platform to customers.
Work in tandem with the Support and Operations Teams to effectively respond to customer needs.
Able to work in a team environment and independently.
Strong bias for action.

About You

Previous experience in account management, customer service or customer support.
Detailed and Organized when setting up priorities for the day, week and month.
Willing and able to talk with customers and workers.
Able to pick things up quickly and work in a fast paced ever changing environment.
Someone who is open to new ideas and able to implement and test those ideas.
Experience using customer relationship management systems (CRM).
Strong computer and application skills including Google Suite.
Ability to work with spreadsheets and analyze data.
Any experience giving a presentation, or a technology demo to a customer
Excellent verbal and written communication skills. Fluent in emoji.
Undergraduate degree or equivalent experience.

WorkWhile is an Equal Opportunity Employer. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.

1-10 employees

Website

Labor technology platform

Company Overview

WorkWhile is on a mission to help workers earn a better living and live better lives. WorkWhile is an hourly labor technology platform that matches workers to shifts that fit their skills, schedule, and location.

Benefits

Health, vision, & dental premiums
Unlimited time off
Referral bonus
WFH expenses

Company Core Values

Workforce first
Be respectful
Be an owner
Operate with urgency and care
Embrace the adventure