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Full-Time

Senior Associate

Customer Offering & Delivery

Confirmed live in the last 24 hours

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consulting
Consumer Software
Consumer Goods

Compensation Overview

$83k - $92kAnnually

+ Medical Benefits + Financial Benefits + Other Benefits

Mid

Boston, MA, USA

Category
Business Research
Project Management
Strategy Development
Business & Strategy
Required Skills
Power BI
Communications
Tableau
Looker
Excel/Numbers/Sheets
Requirements
  • Bachelor’s degree earned by date of hire
  • 2+ years of professional experience
  • Exceptional written and verbal communication to effectively communicate with stakeholders of various levels.
  • Team-first attitude with enthusiasm for cross-functional collaboration
  • Strong organizational skills and High attention to detail with proven ability to consider multiple priorities simultaneously
  • Ability to navigate an environment of continuous improvement working through ambiguity in an evolving organization
  • Investment in the customer experience
  • Advanced experience with Microsoft Excel or Google Sheets and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
Responsibilities
  • Independently lead new and existing Service Offering projects that will drive; process, technology and performance metric improvements across a variety of operations and commercial topics with a focus on customer experience, cost reduction, quality improvement, & speed gains
  • Understand strategic business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks through the use of data
  • Build datasets to determine insights and actions, establish project plans to execute and dashboard to track progress.
  • Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting.
  • Monitor key performance indicators and work collaboratively to improve the quality of our customer experience
  • Communicate regularly with cross functional partners to understand business trends and new ways to break down problems into solutions
  • Engage in road mapping and prioritization through diligent opportunity sizing and scoping efforts

Wayfair specializes in e-commerce for home goods, providing a wide selection of products such as furniture, lighting, cookware, and appliances through its website, wayfair.com. The company operates a marketplace platform that connects consumers with over 5,000 brands, allowing it to offer a vast range of items without managing extensive inventory. Wayfair generates revenue by selling these products and charging advertising fees to suppliers who want to promote their items on the site. Its product offerings include everything from smart kitchen appliances to indoor playsets, catering to various customer needs and budgets. Wayfair stands out from competitors by being a one-stop shop for home-related products, enhancing the shopping experience with appliance packages and curated collections. The company's goal is to simplify home improvement projects for customers by providing a comprehensive selection of home goods.

Company Stage

IPO

Total Funding

$2.3B

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

2%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's extensive product range and strategic sales events, like Black Friday in July, provide employees with opportunities to drive significant revenue growth.
  • The company's expansion into brick-and-mortar stores offers new career opportunities and the potential for increased market penetration.
  • Wayfair's focus on sustainability and corporate responsibility initiatives can attract talent interested in making a positive social and environmental impact.

What critics are saying

  • The highly competitive e-commerce market requires Wayfair to continuously innovate to maintain its market position.
  • The company's reliance on a marketplace model means it must effectively manage relationships with over 5,000 brands to ensure product quality and availability.

What makes Wayfair unique

  • Wayfair's marketplace model allows it to offer a vast selection of home goods without the need for extensive inventory management, unlike traditional retailers.
  • The company's focus on curated collections and appliance packages simplifies the shopping experience, setting it apart from competitors who offer less personalized options.
  • Wayfair's commitment to sustainability, including ambitious zero waste goals, enhances its brand appeal in an increasingly eco-conscious market.