Full-Time

Senior Associate

Customer Offering & Delivery

Posted on 8/16/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Software
Consumer Goods

Compensation Overview

$83k - $92kAnnually

+ Medical benefits + Financial benefits + Other benefits

Junior, Mid

Company Historically Provides H1B Sponsorship

Boston, MA, USA

Hybrid capacity; in-office presence required Monday - Thursday.

Category
Business Research
Project Management
Strategy Development
Business & Strategy
Required Skills
Power BI
Communications
Tableau
Looker
Excel/Numbers/Sheets
Requirements
  • Bachelor’s degree earned by date of hire
  • 2+ years of professional experience
  • Exceptional written and verbal communication to effectively communicate with stakeholders of various levels.
  • Team-first attitude with enthusiasm for cross-functional collaboration
  • Strong organizational skills and High attention to detail with proven ability to consider multiple priorities simultaneously
  • Ability to navigate an environment of continuous improvement working through ambiguity in an evolving organization
  • Investment in the customer experience
  • Advanced experience with Microsoft Excel or Google Sheets and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
Responsibilities
  • Independently lead new and existing Service Offering projects that will drive; process, technology and performance metric improvements across a variety of operations and commercial topics with a focus on customer experience, cost reduction, quality improvement, & speed gains
  • Understand strategic business goals and deliver strategies and solutions for achieving those goals and navigating roadblocks through the use of data
  • Build datasets to determine insights and actions, establish project plans to execute and dashboard to track progress.
  • Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting.
  • Monitor key performance indicators and work collaboratively to improve the quality of our customer experience
  • Communicate regularly with cross functional partners to understand business trends and new ways to break down problems into solutions
  • Engage in road mapping and prioritization through diligent opportunity sizing and scoping efforts

Wayfair specializes in selling home goods through its online platform, wayfair.com. It offers a wide variety of products, including furniture, lighting, cookware, and appliances, catering to different styles and budgets. The company connects consumers with over 5,000 brands, allowing it to provide a large selection of items without needing to manage extensive inventory. Wayfair earns revenue from product sales and advertising fees from suppliers promoting their products on the site. Its extensive range includes smart kitchen appliances and curated collections, making it easier for customers to find what they need for home improvement projects. Wayfair's goal is to be a one-stop shop for all home-related needs, enhancing the shopping experience with diverse offerings.

Company Stage

IPO

Total Funding

$341.4M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's use of AI has improved conversion rates by 2%.
  • The company is expanding into physical retail, opening luxury stores under the Perigold brand.
  • Wayfair Professional's 2025 Design Trends cater to both residential and commercial spaces.

What critics are saying

  • Wayfair's exit from Germany may harm its brand perception in Europe.
  • The departure of COO Thomas Netzer could lead to leadership instability.
  • Opening brick-and-mortar stores may strain financial resources and shift focus from online sales.

What makes Wayfair unique

  • Wayfair offers a vast selection of home goods, making it a one-stop shop.
  • The company uses AI to enhance product catalogs, improving customer experience.
  • Wayfair's marketplace model connects consumers with over 5,000 brands, reducing inventory needs.

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Benefits

Paid Holidays

Paid Vacation

Full Health Benefits

Life Insurance

Disability Insurance

Mental Health Support

Family Planning Benefits

Parental Leave

401(k) Company Match

Employee Discount

INACTIVE