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AXA

Global insurer offering life, property, casualty

Operatore/Operatrice telefonico/a di Call Center - Part Time, m/f

Customer SupportUpdated on Nov 5
Part-timeRome, Metropolitan City of Rome Capital, Italy€14.9k /yr

About the Job

Requirements

  • Experience and skills in customer service, preferably managing inbound and outbound requests.
  • Excellent communication and attention to detail.
  • Knowledge of computer systems and management platforms is preferred.
  • Ability to work in a team, solve problems quickly, and maintain a professional attitude.
  • English proficiency at least at B1 level.
  • Must have access to a motorcycle or car to reach the workplace.

Responsibilities

  • Manage telephone assistance requests.
  • Analyze customer needs.
  • Verify contractual coverage.
  • Propose appropriate solutions.
  • Maintain a high level of customer satisfaction and attend to end users' needs.
  • Manage inbound assistance and other service requests.
  • Receive customer calls and enter information into the system.
  • Identify the relevant contract and analyze the customer's request.
  • Verify contract coverage.
  • Select the best solution for the customer, activate the provider, and, when needed, request the cost of the intervention.
  • Manage assistance and other service requests on behalf of other regional departments, including international dossiers.
  • Handle post-assistance activities, including data entry, rentals, email management, and customer-company platforms.
  • Check that the service has been completed successfully.
  • Manage outbound activities and communications, including non-telephone communications.
  • Manage and correct any anomalies.
  • Monitor all steps of the customer service process while addressing end-user needs.

Desired Qualifications

  • Knowledge of computer systems and management platforms.

About the Company

AXA

Global insurer offering life, property, casualty

AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1816

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