Pharmacy Operations Supervisor
No salary listed
Expert
Bachelor's, Associate's
St. Louis, MO, USA
In PersonFully onsite in St. Louis, Missouri, Monday–Friday.
Medical, Clinical & VeterinaryPharmacy
About the job
Requirements
- A minimum of 3 years of management and/or supervisory experience in a fast-paced, metrics-driven environment with accountability for performance key performance indicators and service-level goals.
- A minimum of 5 years of individual-contributor experience in retail, specialty pharmacy, healthcare, pharmacy benefit management, insurance, or pharmacy/medical claims; revenue cycle, claims adjustment, and benefits coordination experience may qualify.
- An Associate’s or Bachelor’s degree in Healthcare, Business Administration, Supply Chain, or a related field is preferred; equivalent work experience is considered. A high school diploma or GED is required.
- Demonstrated experience coaching employee performance and partnering with Human Resources to manage employee relations issues.
- Strong attention to detail and a high degree of accuracy.
- Technical aptitude and ability to learn new software.
- Ability to work independently with minimal supervision.
- Effective interpersonal skills and ability to coach agents.
- Ability to adapt to changing processes, technologies, and workloads.
Responsibilities
- Own the end-to-end prescription journey to provide exceptional patient and provider experiences.
- Monitor queue volumes throughout the day and reallocate work as needed to maintain productivity, including cross-functionally.
- Perform quality checks and ensure team adherence to established processes and compliance standards.
- Address workflow errors or issues as they arise and partner with leadership when escalation is needed.
- Step into production during high-volume periods or coverage gaps.
- Cultivate a positive and collaborative work environment and culture.
- Supervise a team of hourly technicians and agents, both on-site and virtually in other locations.
- Set clear daily performance expectations aligned with established productivity and quality targets.
- Conduct regular one-on-one meetings focused on performance, development, and engagement.
- Provide real-time coaching and feedback based on observed performance and metrics.
- Support corrective action processes when expectations are not met.
- Assist with hiring, onboarding, and training new team members.
- Maintain accurate timecard, attendance, and documentation records.
- Partner with cross-functional leaders based in Pittsburgh, Boise, and St. Louis to align performance standards, workflows, and site-level priorities for the St. Louis site.
- Leverage systems, dashboards, and data to drive performance, identify trends, and inform decision-making.
- Ensure tasks are performed safely and in compliance with corporate policies and state and federal laws.
- Review daily and weekly performance reports to track productivity, service-level agreement attainment, and quality.
- Use data to guide coaching conversations and prioritization decisions.
- Flag trends, risks, or recurring issues to Pharmacy Operations leadership.
- Ensure team metrics are updated and communicated clearly.
- Champion adoption of new technologies, operational changes, tools, and policy updates, ensuring pharmacy technicians are trained, supported, and aligned during rollouts.
- Provide frontline feedback to leadership regarding system challenges or training needs.
- Participate in testing or rollout support for operational changes.
- Perform other job duties as assigned.
Desired Qualifications
- Proficient understanding of operational standards, including SIG codes, general prescription knowledge, pharmacy workflows, and pharmacy benefits processing.
- Strong knowledge of pharmacy regulations and compliance.
- Data-driven mindset with experience analyzing performance metrics and reporting.
About the company
Blink Health provides affordable access to prescription medications through an online platform that combines price comparisons with insurance, copay, and deductible information, and connects users with licensed medical professionals for online doctor visits. Patients can obtain prescriptions delivered to their door or ready for pickup at over 35,000 pharmacies nationwide. The product workflow starts with signing up, reviewing price estimates that reflect insurance details, consulting a doctor via telehealth if needed, and then having the medication filled and shipped or held for pickup. The company differentiates itself by offering savings through a large pharmacy network and insurance-aligned pricing, plus integrated telehealth and direct-to-consumer medication delivery. Its goal is to lower out-of-pocket costs and improve access to prescription medications for individuals through a seamless, tech-enabled experience.
Company Size
501-1,000
Company Stage
Series D
Total Funding
$306M
Headquarters
New York City, New York
Founded
2014
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Simplify's Take
What believers are saying
- BlinkRx added Arbli in Q1 2026, expanding specialty access for Scienture.
- February 2026 Manchin advisors strengthen Washington relationships during drug-pricing battles.
- March 2026 Robinson Township expansion adds 150 jobs and 37,000 square feet.
What critics are saying
- CVS's 2017 exit showed Blink's prescription volume depends on fragile pharmacy partnerships.
- Blink faces intense competition from GoodRx, Alto, Waltz Health, NimbleRx, and Capsule.
- If insurers and pharmacies bypass BlinkRx, the platform becomes a thin rebate intermediary.
What makes Blink Health unique
- BlinkRx offers branded-medication access plus home delivery, not coupons alone.
- BlinkHealth serves 35,000+ pharmacies nationwide with transparent online pricing.
- Company software reports 52% more therapy starts and 40% better coverage than traditional methods.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- Paid Holidays
- Overtime eligible
- Casual dress code
- Free Snacks