eCommerce Media Manager

AboutFlywheel

Flywheel’s suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world’s leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas,Europeand APAC, we offer a career with real impact, endless growthopportunitiesand the support you need to be the best you can be.

The Opportunity 

We'relooking for an eCommerce Media Manager to join our team as part of our Client Services function. Media Managersare able tohandle client relationships and serve as the "face" of Flywheel in a lead role. They can handle complex clients and issues and bring proactive strategies to the table to help grow sales. Flywheel's best Media managersare able toeffectively communicate at senior levels and have a proventrack recordof solving complex Amazon challenges. Theydemonstrateskill at driving business growth and influencing strategic change.

The Media Manager will be creating,monitoring, and tracking online marketing campaigns on Amazon as well as new emerging platforms. This includes Search and Display campaigns across our network of platforms. 

You will successfully be able to manage large, complex clients independently and lead day to day client engagement around e-commerce media performance and strategy. You will drive the client calls and monitor campaign activity against approved budgets. 

The Media Manager will act as a partner for our clients and consult with them around investment levels, product assortment and media backing while highlighting opportunity onsite for the client and helping to rectify any potential issues that may arise. 

Theultimate goalfor this role is to provide best in class service while helping to grow our clients’ business and promote the value and philosophies Flywheel brings. As a more senior member of the media team, you will also be tasked with working with our Media Specialists and helping develop them as they progress in their careers. 

What You Will Do:

• Lead daily client engagements and drive strategy discussions

• Help Client to plan and develop a budget and then deliver campaigns according to KPIs agreed to with the client

• Provide guidance on product optimizations to ensure campaigns are set up for success

• Managing keywordselectionandoptimumbid levels across available advertising options

• Develop and manage daily, weekly, and monthly reporting, analytics, and performance insights for digital marketing campaigns

• Establish key metric reports, track progress and trends, and effectively communicate campaign results and insights

• Create, test, measure and analyse customer shopping andpurchasingbehaviour for improved outcomes

• Managing promotional planning calendar for client campaigns

• Drive the strategy discussions with the Clients

• Lead the bi-weekly client calls

• Develop Specialists in their pursuit to move into a “Media Manager” role

• Check budget pacing daily

• Review search and display campaign activity daily but provide analysis on a weekly and monthly basis

• If Media and Retail engagement (Full Service), connect weekly with internal Retail team

• Educate Clients onBest in Classstrategy

• Having a pulse and opinion on industry news, translatingmarcotrends into tailored recommendations and actions for clients

• Work with teams toidentifynew opportunities for clients under management

• Work with teams to quicklyidentifyand resolve any client issues

• Identifyand provide reminders of value Flywheel drives for our clients

• Travel required, based on client needs

Who You Are:

• 4 years of account management experience

• Digital marketing, financial/quantitative analytics experience

• Strong analytical skills, with adequate knowledge of Microsoft Excel

• Detail-oriented, good project management and organisational skills with the ability to work on tight deadlines

• Proven experience in digital marketing and advertising, with a focus on Amazon's advertising platforms

• Experience in developing, managing, and analysing online promotion campaigns

• Possess strong interpersonal, presentation and communication skills

• Innovative, scrappy, and independent thinker with the ability to influence using data

• Ability to thrive in dynamic and demanding situations with minimum supervision

Working at Flywheel

• We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week

• Competitive paid time off, including annual leave plus paid public holidays

• Great learning and development opportunities

• Benefits that help you live your best life

• Parental leave and benefits

• Volunteering opportunities

• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.

• So you know: The hired candidate will be required to complete a background check

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.

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We leverage AI technology to streamline our hiring workflow, though all candidate decisions are made by our Talent Acquisition Team. This position is for an existing vacancy.

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Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms.