Bilingual Spanish/English Member Care Champion / Medical Assistant

In-Person Diagnostic Appointments

- Check-in Process: Be the friendly face that greets our members, manage the check-in process efficiently while collecting up-to-date insurance and payment information, measure and record vital signs accurately, and communicate effectively with our providers.
- Perform Diagnostic Procedures: Conduct non-invasive diagnostic procedures like body measurements, body composition testing, metabolic testing, and EKGs, all while ensuring accuracy and compliance.
- Room Patients: Support in-person clinic days when the medical provider is in office, assisting with rooming patients and ensuring smooth patient flow.

Acquisition

- Outreach to Leads: Responsible for reaching out to leads from designated clinics to schedule onboarding calls or in-person onboarding appointments at the San Mateo clinic.
- Complete Onboarding Calls: Conduct consultations over the phone to explain the program and answer any questions, attempting to educate and convert leads to members.
- Complete In-Person Onboarding Appointments: Meet with leads at the San Mateo clinic to conduct in-person consultations, explain the program, answer questions, and convert leads to members.
- Reschedule Missed Initial Appointments: Follow up on any initial appointments that were missed and reschedule promptly.
- Post-Consultation Tasks: Email new members, document notes in LeadSquared, and send handoffs to providers.
- Assist Other Clinics: Provide support to other clinic locations as needed.
- Support Member Support Team: Handle acquisition-related requests to support the member support team when needed.
- Reduce No-Shows: Remind new members of their initial medical and nutritional appointments to avoid no-shows and late cancellations.
- Performance Tracking: Update performance tracking tools to ensure progress toward monthly goals.

Member Support and Engagement

- Appointment Scheduling: Coordinate and schedule appointments for members, ensuring timely follow-up and continuity of care.
- Address Cancellations & No-Shows: Proactively reach out to members who have missed appointments, rescheduling as necessary to maintain engagement and retention.
- Manage Inbound Communications: Handle phone calls, voicemails, emails, and member app messages with patience and professionalism, providing timely and accurate responses.
- Cross-Department Coordination: Collaborate with other departments to address member concerns and ensure comprehensive and effective solutions.

General Clinic Operations

- Additional Operational Support: Assist with day-to-day clinic operations including but not limited to communicating with medication representatives, managing inventory, maintaining a clean and organized clinic environment, and coordinating shipment of materials to other clinic locations.

Minimum Requirements

- Minimum of 1 year related work experience in healthcare
- Proficiency in Google Suite (Documents, Sheets, Forms)
- Proficiency with medical technology, including EMR and mobile apps
- Bilingual (Spanish/English)