Area Service Manager

<p>Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at <a target="_blank" href="https://www.tranetechnologies.com/">Trane Technologies</a>, and through our businesses including <a target="_blank" href="http://www.trane.com/index.html">Trane®</a> and <a target="_blank" href="http://www.thermoking.com/na/en.html">Thermo King</a>,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.</p><br /><p>Learn about our <a target="_blank" href="http://careers.tranetechnologies.com/global/en/benefits">benefits</a> designed for you to thrive at work and at home. </p><br /><p>We boldly go.</p><br /><p style="text-align:left"><b>Where is the work:</b></p>Field-based: Work is conducted on-site at customer locations.<p> </p><p> </p><p><b>What's in it for you</b><br /><span style="color:#000000">As an <b>Area Service Manager</b> in our dealer network, you will play a pivotal role in developing and executing our service strategy within our indirect sales organization.</span></p><p style="color:!important"><span style="color:#000000">You will work closely with dealer principals and service managers to secure, develop, and grow their service capability, operational excellence, and customer satisfaction. You will leverage your deep technical credibility to guide dealers on service strategy and grow revenue through sales of parts and ensure that excellent Thermo King service standards are maintained in the dealer network.</span></p><p style="color:!important"><span style="color:#000000">This is a highly consultative role combining engineering expertise, structured escalations, and commercial enablement to drive long-term regional aftermarket growth.</span></p><p style="color:!important"><span style="color:#000000">This role will be reporting to the regional director of truck and trailer business in X Region, EMEA.</span></p><br /><p><b>What you will do</b></p><ul><li><span style="color:#000000"><u>Achieve Services Sales Growth:</u> maximize aftermarket sales according to AOP through the existing dealer network and follow up on performance targets with existing and occasionally new dealers.</span></li><li><span style="color:#000000"><u>Dealer Service Business Coaching: </u>Act as a strategic, consultative partner to dealer principals; guide them to structurally develop, track, and scale their local parts, maintenance, and digital service contract businesses.</span></li><li><span style="color:#000000"><u>Structured Escalation & Advisory:</u> Serve as the ultimate technical authority for dealerships in your area. Ensure complex technical field escalations are handled efficiently, routing systemic issues to the internal Service Excellence team while maintaining proactive communication back to the customer.</span></li><li><span style="color:#000000"><u>Dealer Network Capability & Training:</u> Secure the technical quality, readiness, and certification of our dealer network. Oversee that dealer technicians are trained and certified on our latest equipment, applications, and technology innovations (with a strong focus on electrification and smart connectivity).</span></li><li><span style="color:#000000"><u>Strategic Market Intelligence:</u> Identify regional market trends, competitive pressures, and regulatory changes to build localized service strategies and value propositions. Collaborate with Product Management to feed back field insights and customer needs for future product development.</span></li><li><span style="color:#000000"><u>Cross-Functional Sales Enablement:</u> Partner closely with Area Sales Managers to provide deep technical insights during joint customer business reviews, assisting them with complex technical sales support and post-sale service alignment.</span></li></ul><p> </p><p><b>What you will bring</b></p><ul><li><span style="color:#000000"><u>Educational Background: A Bachelor’</u>s degree in Engineering or a related technical field is preferred (or an equivalent combination of technical education, vocational certifications, and hands-on operational experience).</span></li><li><span style="color:#000000"><u>Industry Experience: </u>Proven experience in a service department, technical advisory, or field operations role- ideally within transport refrigeration, heavy machinery, automotive, or industrial HVAC sectors.</span></li><li><span style="color:#000000"><u>Consultative & Commercial Aptitude:</u> Strong business acumen with demonstrated coaching or relationship-management skills; comfortable discussing business plans and operational metrics with business owners.</span></li><li><span style="color:#000000"><u>Languages: </u>Fluent in German and professional-level English is mandatory.</span></li><li><span style="color:#000000"><u>Interpersonal Strengths:</u> Exceptional cross-cultural communication, cross-functional coordination, and customer-relationship building abilities.</span></li><li><span style="color:#000000"><u>Travel: </u>Ability to travel up to 60% of the time across the designated region to maintain strong, in-person dealer partnerships.</span></li></ul><p></p><p>We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.</p>