B

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal - División Cusco

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruIn-person

About the Job

Requirements

  • At least one year of in-person sales experience is required.
  • Candidates must be studying a technical program from the fifth cycle onward or a university program from the ninth cycle onward, or be a graduate, bachelor's graduate, or titled professional in Economics, Accounting, Administration, Engineering, or a related field.
  • Candidates must have customer-service orientation, high-quality service skills, negotiation ability, commercial orientation, and the ability to work in a team.
  • Candidates must be available to work Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturday from 8:30 a.m. to 1:00 p.m.

Responsibilities

  • Receive cash from the vault, recount it before operations begin, and reconcile and count cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign-currency purchases and sales, insurance sales, and other transactions.
  • Identify customers when processing payments.
  • Retain counterfeit bills detected during transactions.
  • Report cash surpluses exceeding operational limits or cash shortages to the Office Submanager.
  • Offer and contract financial products, including cards, loans, installment cash products, and other products defined in the sales portfolio.
  • Keep customer database information accurate and up to date.
  • Plan and manage commercial activities with the Manager and Submanager to meet product and service objectives.
  • Use every counter or lobby interaction to market products and prioritize updating customer information.
  • Conduct ongoing cross-selling by offering complementary products beyond the immediate transaction.
  • Build knowledge of customers and their needs using available tools.
  • Provide comprehensive, quality-focused customer service and teach and assist customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly and ensure responses are prompt and high quality.
  • Identify dissatisfied customers and offer alternatives to retain them, taking their value contribution into account.
  • Continuously monitor customer risk to plan and carry out recovery actions.
  • Track PPG and adjust objectives and activities as needed in coordination with the Office Manager.
  • Attend and actively participate in meetings, reporting relevant matters and customer needs within the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block credit and debit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure batch transaction processes are properly controlled and not left incomplete, including cancellation of cards before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and customer retirement insurance products.
  • Conduct commercial actions and campaigns for customers in non-customizable segments without an assigned portfolio.
  • Receive, count, check, enter, and report remittances with the Office Submanager under dual control.
  • Participate in and perform the office accounting reconciliation with the Submanager.
  • Inform customers about, issue, cancel, or duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Submanager and/or AS1 with replenishing ATMs.
  • Perform other duties assigned by the manager in response to business needs.

Desired Qualifications

  • Experience handling cash in a financial or banking institution and dealing directly with customers is desirable.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

Company size
Not listed
Company stage
Not listed
Total funding
Not listed
Headquarters
Not listed
Founded
Not listed

Recently Posted Jobs

Explore more opportunities at Banco Bilbao Vizcaya Argentaria

See more jobs