Envipco

Manufactures reverse vending machines for deposits

Application Support Engineer

Implementation & Technical Account ManagementUpdated on Nov 13

Full-timeWarsaw, PolandNo salary listedIn-person

About the Job

Requirements

Ability to manage and support software integration projects for customers across the EU.
Ability to serve as the technical contact for customer questions and issues related to software integration and testing.
Ability to test proprietary machine software and operating system software.
Ability to coordinate and support software-release rollouts to the field.
Ability to translate customer requests into research and development sprints as appropriate.
Ability to analyze and solve problems through telephone and remote support in collaboration with the EU Support team.
Ability to support pilot tests and initiatives across the EU.
Ability to gather direct customer feedback for product improvements and enhancements.

Responsibilities

Take full ownership of allocated new integration projects with Envipco customers across the EU, collaborating with the EU Support team and research and development.
Act as the first point of contact for Envipco customers on technical questions and issues regarding software integration and testing.
Test new software versions, including proprietary machine software and operating system software.
Coordinate and support the rollout of new software releases to the field.
Translate customer requests into research and development sprints as appropriate.
Perform analysis and problem-solving by telephone and/or remote support in collaboration with the EU Support team.
Support the setup of pilot tests and initiatives across the EU.
Gather feedback directly from customers for future device improvements and enhancements.
Stay up to date with new product developments to support service quality.

Summary:

Temporary 1-year position responsible for managing and supporting software integration projects for Envipco customers across the EU. Acts as the main technical contact for integrations, testing, and rollouts of new software, while coordinating with the EU Support and R&D teams. Gathers customer feedback, supports pilot initiatives, and ensures smooth delivery of software solutions and service quality.

Task:

Full ownership to allocated new integration projects with Envipco customers across EU in collaboration with the EU Support team & R&D
Act as the first point of contact for Envipco’s customers for any technical questions/issues regarding software integration and testing
Testing of new software versions (both proprietary machine software and OS)
Coordinate & support rollout of new software releases to the field
Translate customer requests to R&D sprints as appropriate
Perform analysis and problem solving via telephone and / or remote support in collaboration with the EU Support team
Support the setup of pilot tests/initiatives across EU
Gather feedback direct from customers for future improvements/enhancements to our devices
Stay up to date with new product developments to ensure we always deliver the highest level of service possible

About the Company

Envipco

Manufactures reverse vending machines for deposits

Envipco designs and supplies automated bottle-deposit systems, including reverse vending machines and the supporting processing backend to handle returns and payouts. RVMs scan container barcodes, verify deposits, and issue refunds, with backend data reconciliation to manage the flow of items. It differentiates itself through a long track record, integrated hardware and software, and strategic acquisitions such as Sensibin to offer lower-cost machines for growing networks. Its goal is to expand global deposit-refund programs, increase machine coverage, and fund ongoing expansion and development in recycling technology.

Company size: 201-500
Company stage: IPO
Headquarters: Utrecht, Netherlands
Founded: 1982

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