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Pearson

Makes learning tools and runs certification exams

Advanced Associate - Compensation

Payroll AccountingConfirmed live in the last 24 hours
Full-timeMandaluyong, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • Must be educated to degree level or equivalent.
  • Experience managing and manipulating large datasets with a high level of accuracy.
  • Experience handling queries and complaints and responding within agreed timescales.
  • Experience working in a constantly changing environment and ability to multitask.
  • Intermediate proficiency in Microsoft Word, PowerPoint and Excel.
  • Ability to learn company-specific software.
  • Ability to coordinate and carry out activities with limited supervision.

Responsibilities

  • Oversee the weekly PAYE payroll and pensions process for approximately 30,000 workers, ensuring all timescales and deadlines are met.
  • Ensure delegated processes are documented, updated and followed, and operate within relevant company and regulatory requirements, including HMRC, DWP and Ofqual standards.
  • Champion continuous process improvement by engaging with stakeholders and identifying changes in business needs and requirements.
  • Support resolution of technical or process issues that may block or reduce the efficiency or accuracy of payroll by liaising with technical teams and key stakeholders.
  • Manage an individual schedule of work activities for each area of responsibility and feed it into departmental business calendars as appropriate.
  • Manage the accurate setup of payment systems and fees ahead of processing timelines, including iSeries, ePEN2, Marker Payments Database, IQS and ADP Freedom.
  • Oversee and quality-check payment files produced by Coordinators, including international or foreign-currency fees and expenses, within strict deadlines and with 100% accuracy.
  • Maintain communication channels and positive working relationships with first- and third-party stakeholders and suppliers, including ADP, NEST and AA Finance (IBM).
  • Interact with the offshore Associate Helpdesk team via chat, email and Salesforce CRM ticketing, providing best-practice advice, ongoing knowledge sharing and updates about issues and trends that may affect query volumes.
  • Compose responses and manage escalated customer cases to resolution within service-level agreements using an appropriate tone of voice.
  • Manage onboarding and training of new team members, including offshore teams in Manila and temporary staff.
  • Support compilation of detailed annual evidence reporting for auditing purposes to comply with Sarbanes-Oxley requirements.

Desired Qualifications

  • Experience working in a global payroll team.
  • Experience working remotely with on- and offsite global teams.
  • Awareness of Pearson Qualification Services, the business and general education issues.
  • Awareness of payroll and pensions regulations and legislation, including DWP and HMRC.
  • Knowledge of Oracle databases.
  • Knowledge of customer relationship management (CRM) systems.
  • Knowledge of ADP Freedom.

About the Company

Pearson

Makes learning tools and runs certification exams

Pearson makes learning materials and runs assessments for students, educators, employers, and professionals, combining digital courseware with qualifications that verify knowledge and skills. Its MyLab and Mastering platforms pair college content with practice activities and tools that let instructors track progress. The business also supports online schools, English learning, professional certification, and workforce training, with products used in classrooms, workplaces, and testing centers. It earns money from courseware sales, digital subscriptions, assessment fees, and contracts with education institutions and employers. Pearson traces its roots to 1844 and is headquartered in London.

Company size
10,001+
Company stage
IPO
Headquarters
Covent Garden, United Kingdom
Founded
1844

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