Willow Innovations

Telehealth platform coordinating caregivers, families, professionals

Senior Global Demand Planning Manager

Supply Chain ManagementConfirmed live in the last 24 hours

Full-timeRemote in USANo salary listedRemote

About the Job

Requirements

Strong business acumen and analytical skills.
Effective oral and written communication.

Responsibilities

Own and lead the end-to-end demand planning process across the US and International business units.
Develop demand forecasts across all channels (DTC, DME, retail, and distributor) and customer care support, across all regions and global markets.
Develop and maintain an 18-month rolling forecast at the SKU, channel, and region level to inform global supply chain purchasing decisions.
Identify demand risks and opportunities early and proactively recommend mitigation actions.
Own and manage the global demand planning calendar, ensuring forecasts are timely, complete, and aligned with commercial and operational objectives.
Lead the demand pillar of S&OP/IBP, ensuring alignment across Commercial, Supply Chain, Finance, and regional stakeholders.
Partner with regional sales teams to incorporate pipeline, promotional plans, launches, and market intelligence into the forecast.
Collaborate with Product and Marketing teams on NPI, campaigns, and demand-shaping activities.
Work with Supply Planning and Finance to align demand plans with capacity, inventory targets, and financial forecasts.
Analyze historical sales, promotions, product lifecycle, and market trends to improve forecast accuracy.
Develop, track, and report on key demand KPIs, including MAPE and forecast bias, at the market and SKU levels.
Identify trends, variance, and root causes of forecast error, and implement corrective actions.
Drive data integrity and reporting accuracy to support decision-making.
Conduct scenario planning for new products, market expansion, and promotions.
Drive continuous improvement in forecast systems, tools, and processes to improve visibility, agility, and decision-making.

Willow is a platform for products that help improve the lives and health of women. We are a mission-driven team of experienced inventors, mothers, and fathers dedicated to making a difference in women’s lives. The Willow™ Wearable Breast Pump, selected as one of TIME's 25 Best Inventions in 2017 and 2018 CES Innovation Award for Wearable Technologies, is the first solution in our platform.

The Demand Planning Manager will own and lead the end-to-end demand planning process across the US and International business units. This role is highly analytical and strategic, responsible for developing accurate, data-driven forecasts while incorporating commercial insights from Sales, Marketing, and Finance. The Demand Planning Manager will drive forecast accuracy, identify trends and risks, and translate demand signals into actionable insights for supply, inventory, and leadership teams.

Roles and Responsibilities:

Demand Planning and Forecasting

Responsible for demand forecasts across all channels (DTC, DME, retail, and distributor) and customer care support, in all regions and global markets
Develop and maintain an 18-month rolling forecast at the SKU, channel, region level to inform global supply chain purchasing decisions
Identify demand risks and opportunities early and proactively recommend mitigation actions
Own and manage the global demand planning calendar, ensuring forecasts are timely, complete, and aligned with commercial and operational objectives
Lead the demand pillar of S&OP/IBP, ensuring alignment across Commercial, Supply Chain, Finance, and regional stakeholders

Cross-Functional Collaboration

Partner closely with the regional sales teams to incorporate pipeline, promotional plans, launches, and market intelligence into the forecast
Collaborate with Product & Marketing teams on NPI, campaigns, and demand-shaping activities
Work with Supply Planning and Finance to align demand plans with capacity, inventory targets, and financial forecasts

Analytics & Continuous Improvement

Analyze historical sales, promotions, product lifecycle, and market trends to improve forecast accuracy
Develop, track, and report on key demand KPI’s including MAPE and forecast bias, at the market, SKU level
Identify trends, variance, and root causes of forecast error, and implement corrective actions
Drive data integrity and reporting accuracy to support decision-making
Conduct scenario planning for new products, market expansion, and promotions
Drive continuous improvement in forecast systems, tools, and processes, to improve visibility, agility, and decision-making

Qualifications:

Strong business acumen and analytical skills, complimented by effective oral and written communication

Willow is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of gender, race, religion, sexual orientation, gender identity, age, marital status, disability, or Veteran status.

About the Company

Willow Innovations

Telehealth platform coordinating caregivers, families, professionals

Willow Innovations provides a telehealth platform designed to improve caregiving by connecting caregivers, family members, and healthcare professionals. It supports real-time video consultations, secure messaging, and comprehensive care management for both in-home and institutional care settings. The platform offers a user-friendly interface with features like personalized care plans, progress tracking, and streamlined communication to ensure all stakeholders have up-to-date information and can collaborate effectively. What sets the platform apart is its focus on bridging the gap between caregivers and healthcare systems, creating a connected caregiving network that is easy to use for both clinical staff and family members. The company’s goal is to enhance health outcomes by enhancing coordination and communication across the caregiving ecosystem.

Company size: 51-200
Company stage: Series C
Total funding: $146.8M
Headquarters: Mountain View, CA
Founded: 2014

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