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ShopMy

Performance-based influencer marketing and commerce platform

Senior Associate - Client Strategy

Customer SuccessConfirmed live in the last 24 hours
Full-timeNew York, NY, USAIn-person

About the Job

Requirements

  • Three to five years of experience in a highly client-facing, strategic role; exposure to performance marketing through agency, media, or brand-side marketing roles is ideal.
  • Bachelor's degree.
  • Proficiency in Google Suite, Zoom, and Microsoft Office.
  • Ability to think strategically and act tactically.
  • Strong communication and relationship-building skills.
  • Strong organization and attention to detail.
  • Ability to execute under tight deadlines and shifting priorities.

Responsibilities

  • Serve as a trusted strategic advisor to a portfolio of brand partners.
  • Drive retention and performance through data-backed recommendations and affiliate strategy guidance.
  • Partner with the sales team on onboarding and upsell opportunities.
  • Identify and resolve day-to-day issues across accounts proactively.
  • Deliver timely, professional communication and support to brand partners.
  • Collaborate cross-functionally on projects to improve client success and internal processes.
  • Elevate conversations with strategic thinking and long-term business value in mind.
  • Help maintain operational excellence within the Brand Success team.

Desired Qualifications

  • SaaS customer success experience.
  • Experience at a remote startup.
  • Being based in New York City.
  • Deep understanding of affiliate marketing and the creator economy.
  • Experience running paid social or creator-led paid programs using Meta, TikTok, or Pinterest.
  • Familiarity with Salesforce.

About the Company

ShopMy

Performance-based influencer marketing and commerce platform

ShopMy operates a creator marketing platform that connects brands with influencers and enables creators to monetize their reach through digital storefronts. Brands use a subscription SaaS to discover creators, run gifting campaigns, share commissionable codes, and measure performance with metrics similar to paid ads. Key features include Lookbooks, an automated gifting tool, and Circles, which lets shoppers group favorite creators into a single personalized storefront. Its goal is to turn creator marketing into a measurable, revenue-driven channel for brands while providing scalable monetization for creators and a curated shopping experience for shoppers.

Company size
501-1,000
Company stage
Late Stage VC
Total funding
$167M
Headquarters
New York City, New York
Founded
2020

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