Full-Time

Support Operations Associate

Updated on 12/2/2024

Alarm.com

Alarm.com

1,001-5,000 employees

Integrated smart security solutions for businesses

Energy
Enterprise Software
Cybersecurity

Entry

Lawrence, KS, USA

This is a hybrid position that requires in-person work from our Lawrence, KS offices.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Strong customer service orientation and disposition
  • Interest in technology (although prior related technology expertise is not required)
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
  • Demonstrated experience with logical thinking and problem solving
  • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
  • Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!
  • A self-starter who is able to operate independently, within a team environment
  • Bachelor’s Degree, preferred
  • Phone-based support skills, preferred
Responsibilities
  • Provide exceptional phone-based customer support regarding Alarm.com products and services
  • Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
  • You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
  • Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
  • Collaborate with other team members to ensure on-going improvements in quality and service
  • Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning
  • Other duties as assigned

Alarm.com offers smart security solutions for businesses by integrating security, lighting, locks, video surveillance, and energy management into a single app. This allows small to medium-sized businesses to efficiently monitor and control their premises, benefiting from features like video monitoring and energy-saving smart thermostats. The company partners with authorized service providers to sell and install their systems, which come with low upfront costs and ongoing service fees. Alarm.com's goal is to provide comprehensive security management that helps businesses operate more effectively.

Company Stage

IPO

Total Funding

$158.6M

Headquarters

Tysons, Virginia

Founded

2000

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

21%
Simplify Jobs

Simplify's Take

What believers are saying

  • The release of the new 8-channel SVR demonstrates Alarm.com's commitment to continuous product innovation and meeting market demands.
  • The growing market for smart security and home energy management systems presents significant growth opportunities for Alarm.com.
  • Strategic partnerships, such as with All Secure, enhance Alarm.com's market reach and credibility in providing state-of-the-art security solutions.

What critics are saying

  • The competitive landscape includes major players like ADT, Amazon, and Honeywell, which could impact Alarm.com's market share.
  • The complexity of integrating multiple systems (security, energy management, etc.) could lead to technical challenges and customer dissatisfaction.

What makes Alarm.com unique

  • Alarm.com offers an integrated system that combines security, lighting, locks, video surveillance, and energy management into a single app, unlike competitors who may offer these services separately.
  • Their business model of partnering with authorized service providers ensures customized solutions and a steady revenue stream through ongoing service fees, setting them apart from DIY security solutions.
  • The focus on small to medium-sized businesses and commercial enterprises allows Alarm.com to tailor their offerings to meet the specific needs of these clients, unlike broader market competitors.

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