Full-Time

Support Operations Associate

Confirmed live in the last 24 hours

Alarm.com

Alarm.com

1,001-5,000 employees

Integrated smart security solutions for businesses

Energy
Enterprise Software
Cybersecurity

Entry

Lawrence, KS, USA

This is a hybrid position that requires in-person work from our Lawrence, KS offices.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Strong customer service orientation and disposition
  • Interest in technology (although prior related technology expertise is not required)
  • Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
  • Demonstrated experience with logical thinking and problem solving
  • Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
  • Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!
  • A self-starter who is able to operate independently, within a team environment
  • Bachelor’s Degree, preferred
  • Phone-based support skills, preferred
Responsibilities
  • Provide exceptional phone-based customer support regarding Alarm.com products and services
  • Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
  • You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
  • Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
  • Collaborate with other team members to ensure on-going improvements in quality and service
  • Have fun in a stimulating and fast-paced environment in which you’ll never be bored and you're constantly learning
  • Other duties as assigned

Alarm.com offers smart security solutions for small to medium-sized businesses by integrating security, lighting, locks, video surveillance, and energy management into one app. This allows businesses to efficiently monitor and control their premises, with features like smart thermostats that save energy when the business is unoccupied. Unlike competitors, Alarm.com partners with authorized service providers to deliver customized solutions, combining low upfront equipment costs with ongoing service fees for a steady revenue stream. The company's goal is to enhance security and operational efficiency for businesses through easy-to-use integrated systems.

Company Stage

IPO

Total Funding

$158.6M

Headquarters

Tysons, Virginia

Founded

2000

Growth & Insights
Headcount

6 month growth

2%

1 year growth

4%

2 year growth

21%
Simplify Jobs

Simplify's Take

What believers are saying

  • The DIY home security market is projected to grow significantly by 2028.
  • Alarm.com partners with companies like Bridge Cable to expand security solutions.
  • Integration with smart TVs can enhance Alarm.com's market reach.

What critics are saying

  • DIY home security systems may reduce demand for professional installations.
  • Smart TV integration could compete with Alarm.com's app-based systems.
  • False alarms could affect consumer trust in Alarm.com's offerings.

What makes Alarm.com unique

  • Alarm.com integrates security, lighting, and energy management into a single app.
  • The company offers AI Deterrence technology for advanced security solutions.
  • Alarm.com has secured a patent for drone-based pre-surveillance technology.

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