MS – IT Infra/Cloud - Manager, Itam, Operate

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Manager you will lead IT asset management and cloud infrastructure operations work, helping coordinate service delivery, resolve complex issues, and support ongoing improvements across technology environments within our Technology Consulting practice. As a Manager you will guide teams, coach junior professionals, and use sound judgment to manage priorities, review work, and handle ambiguity while contributing to client service delivery and operational consistency. In this role at PwC, you will focus on infrastructure and cloud operations, collaborate across managed services efforts, and help drive reliable execution for ITAM operate activities within a service delivery center environment.

Responsibilities

- Managing cloud operations and infrastructure support workstreams across client engagements
- Leading teams in the delivery of IT asset management operating activities and cloud service requests
- Overseeing cloud administration tasks across Microsoft Azure, Amazon Web Services, Google Cloud Platform, and Oracle Cloud Platform Services
- Analyzing cloud infrastructure performance, service trends, and recurring issues to identify remediation actions
- Coordinating troubleshooting for cloud computing incidents, performance concerns, and technology administration tasks
- Applying cloud compliance, service delivery, and infrastructure management knowledge to support operational requirements
- Using Apptio, Dynatrace APM, Splunk, and performance monitoring tools to track service health and operational metrics
- Guiding FinOps operating model activities and cloud infrastructure optimization efforts
- Coaching team members on cloud operations methods, issue resolution approaches, and client support activities
- Reviewing deliverables for completeness, accuracy, and alignment with managed services procedures
- Identifying opportunities to improve cloud service delivery, operational workflows, and infrastructure performance
- Supporting client-facing discussions on technical consultation, service planning, and managed services execution

What You Must Have

- At least a Bachelor's degree
- At least 4 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Managing IT infrastructure and cloud operations engagements
- Leading client support workstreams across managed services environments
- Applying cloud administration across AWS, Azure, or GCP
- Using cloud service delivery, optimization, and migration skills
- Utilizing Splunk, Dynatrace APM, or CrowdStrike knowledge
- Demonstrating coaching, feedback, and technical consultation skills

Travel Requirements

Not Specified

Job Posting End Date

October 31, 2026