Adoreal

SaaS platform linking consumers, clinics, partners

Patient Care Coordinator / Client Experience Advocate - Plastic Surgery

Account ExecutiveConfirmed live in the last 24 hours

Full-timeSanta Monica, CA, USANo salary listed

About the Job

Requirements

The candidate must live in or near Santa Monica, and the role is on-site.
The candidate must be polished, presentable, and professional in appearance and demeanor.
The candidate must be organized and diligent and able to manage several patients, schedules, and priorities at once.
The candidate must be comfortable discussing value, pricing, treatment plans, and financing.
The candidate must take initiative to identify and complete needed tasks.
The candidate must be at ease in a clinical setting and around patients.
The candidate must have strong written and verbal communication skills and a warm client-service instinct.
The candidate must have prior experience as a patient coordinator, treatment coordinator, or client experience advocate in plastic surgery, dermatology, a medspa, or a similar aesthetics setting.

Responsibilities

Handle incoming inquiries by phone, email, and social media, asking questions to understand patients’ needs.
Convert inquiries into booked consultations and prepare patients before their consultations.
Keep patient notes current in the practice electronic medical record and customer relationship management system, including patient history, goals, and hesitations.
Serve as the patient contact from consultation through surgery, recovery, and follow-up.
Explain pre-operative and post-operative instructions and answer patient questions.
Coordinate with the surgeon, other treatment providers, and clinical staff.
Confirm appointments and check on patients’ recovery.
Present treatment plans, pricing, and financing clearly so patients can make informed decisions.
Structure consultation conversations, understand patient goals, address hesitations, and support patients through their decision-making process.
Follow up on a schedule with patients who need time to decide and maintain prospective patients’ progress through the pipeline.
Track the pipeline of prospective patients from first inquiry through booking in the practice customer relationship management system.
Help patients navigate financing options such as CareCredit and Cherry.
Request reviews from satisfied patients and address service complaints promptly.
Protect patient privacy and maintain discretion.

Desired Qualifications

Formal consultative sales training in aesthetics or elective medicine is a strong plus.
A track record of owning the consultation-to-booking process is a strong plus.
Familiarity with aesthetics electronic medical record, customer relationship management, and scheduling software is helpful; the software can be taught.

Patient Care Coordinator / Client Experience Advocate - Plastic Surgery

Adoreal · Santa Monica, United States · Full-time · Posted 2026-10-20

Workplace: on_site

Department: Partner

Description

About the Opportunity

Adoreal works with a small number of leading aesthetic and cosmetic medicine practices, giving them the technology, operational support, and talent they need as they grow. We are hiring on behalf of one of those partners, a plastic surgery practice in Santa Monica, for a Patient Care Coordinator (PCC) / Client Experience Advocate (CEA).

Adoreal partners with a select group of top-tier aesthetic and cosmetic medicine practices, providing the technology, operational support, and talent that help them deliver an exceptional patient experience while they scale. We are recruiting on behalf of one of our partner practices, a high-end, luxury plastic surgery practice based in California.

About The Role

This is a patient care coordination and client experience role. You own the patient relationship from the first phone call through consultation, treatment, and everything after. It is not a front desk job. A separate front-office team handles reception, check-in, and the day-to-day running of the office, and you will work alongside them.

What matters most here is the conversation itself. You find out what a patient actually wants, talk openly about options and pricing, and help them reach a decision they feel settled about, whether that decision is yes or no. Do that well and patients come back for years and send their friends. It suits someone who is at their best one-on-one and who follows up when they said they would.

Key Responsibilities

Inquiry & Consultation Intake

Handle incoming inquiries by phone, email, and social. The first call sets the tone, so ask real questions and find out what the patient is actually after.
Turn those inquiries into booked consultations, and send patients in prepared so they are not hearing everything for the first time in the room.
Keep notes current in the practice EMR and CRM. A patient history, goals, and hesitations should not have to be rediscovered at the next visit.

Patient Care Coordination

Be the person patients call, from consultation through surgery, recovery, and follow-up.
Walk patients through pre-op and post-op instructions and answer the questions they are nervous to ask.
Coordinate with the surgeon and other treatment providers, and clinical staff, so nothing falls between them.
Follow up to confirm appointments and check on recovery, before a patient has to chase you.

Client Experience & Practice Growth (CEA)

Present treatment plans, pricing, and financing clearly, so patients can decide with the full picture in front of them.
Run the consultation conversation with structure. Understand the goal, address hesitations head on and help every patient throughout their decision-making process.
Follow up on a real schedule with patients who need time to think. Consultative, never pushy, but nobody should go quiet in your pipeline because you forgot about them.
Keep track of your own pipeline of prospective patients, from first inquiry to booking, in the practice CRM.
Help them navigate financing options such as CareCredit and Cherry.
Help with reputation management by asking happy patients for reviews and handling any service complaint quickly.
Protect patient privacy and hold the standard of discretion a practice like this depends on.

Requirements

You live in or near Santa Monica. This role is on-site.
Polished, presentable, and professional in appearance and demeanor at all times.
Organized and diligent, and comfortable holding several patients, schedules, and priorities in your head at once.
Comfortable talking about value. Pricing, treatment plans, and financing come up constantly, and how you handle those conversations shapes whether patients go ahead.
You see what needs doing and do it, rather than waiting to be told.
Genuinely at ease in a clinical setting and around patients.
Strong written and verbal communication, with a warm, client-service instinct.
Prior experience as a patient coordinator, treatment coordinator, or client experience advocate in plastic surgery, dermatology, a medspa, or a similar aesthetics setting.
Formal consultative sales training in aesthetics or elective medicine is a strong plus, as is a track record of owning the consult-to-booking process.
Familiarity with aesthetics EMR, CRM, and scheduling software helps, but we can teach the software.

Benefits

Adoreal is helping our partner plastic surgery practice fill a position internally. This position is not with Adoreal directly.

We provide the operational, marketing, and growth infrastructure that empowers surgeons to focus on what they do best: delivering exceptional patient care and outcomes.

By combining innovative business strategies with world-class clinical talent, Adoreal enables clinics and surgeons to thrive in today’s competitive elective medicine landscape.

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About the Company

Adoreal

SaaS platform linking consumers, clinics, partners

Adoreal is a SaaS platform that connects consumers, aesthetics clinics, and industry partners to shape the consumer-led aesthetic journey. The product helps clinics run their business with tools like electronic medical records, online booking and payments, and data insights to streamline operations and improve patient satisfaction. For consumers, the Adoreal app offers a personalized, interactive experience from initial interest to post-treatment care, building confidence and trust. The company differentiates itself by integrating clinic operations with a consumer-facing app and a network of partners to remove barriers, increase transparency, and drive growth for partner clinics. The goal is to make aesthetics more accessible, transparent, and empowering for all participants in the ecosystem.

Company size: 51-200
Company stage: Early VC
Total funding: $6M
Headquarters: Chicago, IL
Founded: 2022

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