Full-Time

Business Consultant

Solution Consulting

Confirmed live in the last 24 hours

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Data & Analytics

AI & Machine Learning

Senior

Remote in USA

Required Skills

Sales

Communications

Marketing

Requirements

Education - Bachelors or Equivalent Experience
10+ Years of experience required
Extensive on-site and web-based presentation experience and skills
Exemplary verbal, written and presentation skills
Previous consulting experience required
Contact Center practical and management experience in operational and/or technical disciplines
Finance and Healthcare vertical experience strongly preferred
Ability to Travel (40-60%)

Responsibilities

Assist in establishing the business consulting practice
Partner with the Five9 Sales and Services Organizations
Foster value with business executives, decision makers, and organizational influencers
Benchmark existing operations and business value models for Cloud transformation and the use of AI and Automation
Conduct interviews and facilitate workshops
Collect and analyze relevant customer data
Document and present findings and recommendations
Seek opportunities to increase customer satisfaction and deepen relationships
Establish and maintain lines of communication with internal stakeholders
Work with Marketing and Product Managers to influence new products and/or solution requirements

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Assist in establishing the business consulting practice, including defining the engagement process, creating required documents and artifacts and proposing relevant performance metrics
Partner with the Five9 Sales and Services Organizations to identify and pursue business opportunities
Foster value with business executives, decision makers and organizational influencers by focusing on our customer’s business mission and drivers, metrics and current operational challenges
Through a consultative approach, benchmark existing operations and business value models for Cloud transformation and the use of AI and Automation
Conduct interviews and facilitate workshops to understand a customer or prospects current operational and/or technology challenges, market drivers and corporate objectives
Collect and analyze relevant customer data, and use it to support business drivers and recommendations
Document and present findings and recommendations to organizational stakeholders
Continually seek opportunities to increase customer satisfaction and deepen relationships by interacting effectively at all levels of the organization
Establish and maintain lines of communication with internal stakeholders on key initiatives
Works with Marketing and Product Managers to influence new products and/or solution requirements

Key Qualifications:

Education - Bachelors or Equivalent Experience
10+ Years of experience required
Extensive on-site and web-based presentation experience and skills
Exemplary verbal, written and presentation skills with the ability to foster effective, trusted relationships
Previous consulting experience required
Contact Center practical and management experience in operational and/or technical disciplines
Finance and Healthcare vertical experience strongly preferred
Ability to Travel (40-60%)
This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.

#LI-Remote, #LI-JM1

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$103,500—$200,600 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9

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Website

View Company Profile

As a pioneer in cloud-based contact center solutions, this company provides a secure and scalable platform integrating digital engagement, analytics, workflow automation, and practical AI to enhance customer experiences. The emphasis on reliability, security, and compliance, coupled with a strong focus on employee development and empowerment, makes it an excellent workplace for those passionate about advancing customer service technologies and driving business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights

Headcount

6 month growth

↑ 5%

1 year growth

↑ 12%

2 year growth

↑ 29%