Full-Time

Business Consultant

Solution Consulting

Posted on 4/10/2024

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Senior

Remote in USA

Required Skills
Sales
Communications
Marketing
Requirements
  • Education - Bachelors or Equivalent Experience
  • 10+ Years of experience required
  • Extensive on-site and web-based presentation experience and skills
  • Exemplary verbal, written and presentation skills
  • Previous consulting experience required
  • Contact Center practical and management experience in operational and/or technical disciplines
  • Finance and Healthcare vertical experience strongly preferred
  • Ability to Travel (40-60%)
Responsibilities
  • Assist in establishing the business consulting practice
  • Partner with the Five9 Sales and Services Organizations
  • Foster value with business executives, decision makers, and organizational influencers
  • Benchmark existing operations and business value models for Cloud transformation and the use of AI and Automation
  • Conduct interviews and facilitate workshops
  • Collect and analyze relevant customer data
  • Document and present findings and recommendations
  • Seek opportunities to increase customer satisfaction and deepen relationships
  • Establish and maintain lines of communication with internal stakeholders
  • Work with Marketing and Product Managers to influence new products and/or solution requirements

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

7%

1 year growth

14%

2 year growth

26%
INACTIVE