Fleet Operations Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

Professional

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is recruiting for a Fleet Operations Manager to join our commercial operations organization, located at our Titusville, NJ site.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose: the Fleet Operations Manager provides strategic and operational leadership for fleet operations and SAFE Fleet. This role leads the JJIM Fleet operations and SAFE Fleet functions, establishes governance and performance standards, and ensures consistent, compliant service delivery across supported business units. The Manager partners with business leaders, field teams, Procurement, Finance, HR, Technology, Legal, external vendors, and enterprise fleet stakeholders to translate business needs into scalable solutions. The role uses data, risk insights, and continuous improvement practices to strengthen safety, employee experience, cost efficiency, and operational performance.

Responsibilities:

• Lead the end-to-end strategy and daily operations for fleet operations, and SAFE Fleet programs for field-based associates and other supported teams.
• Provide direction, coaching, prioritization, and performance management for the SAFE Fleet roles; build team capability and ensure clear accountability for service, compliance, and results.
• Partner with Global Services on the development, governance, communication, and execution of policies, standard operating procedures, controls, and service standards across the assigned portfolio.
• Serve as the primary business owner and escalation point for complex fleet, safety, and vendor issues; coordinate timely resolution with internal and external partners.
• Develop operating plans, resource priorities, service-level expectations, and performance measures aligned with business objectives and field needs.
• Oversee SAFE Fleet incident and accident reporting, trend analysis, corrective actions, and prevention strategies in partnership with Corporate SAFE Fleet Management and other stakeholders.
• Provide leadership and governance for the SAFE Fleet Ambassadors including engagement, recognition, communications, and effectiveness measures.
• Establish dashboards and management reporting that translate operational, financial, safety, and compliance data into clear insights, risks, recommendations, and decisions.
• Identify and deliver process improvements, automation opportunities, and new capabilities that improve employee experience, strengthen compliance, reduce risk, and increase efficiency.
• Manage vendor relationships and service performance, KPIs including issue resolution, business reviews, contract requirements, and coordination with Procurement and Finance.
• Lead change-management, training, and communication strategies that support new programs, policy updates, technology changes, and adoption across field and business teams.
• Manage program budgets, forecasts, purchase orders, and cost controls as applicable; identify opportunities to optimize spend while maintaining service and safety standards.
• Build strong relationships with senior leaders and cross-functional partners; represent Fleet Operations and SAFE Fleet in governance forums, planning discussions, and business reviews.
• Ensure programs and processes comply with company policies, legal requirements, privacy expectations, and applicable regulatory standards.
• Perform other responsibilities as assigned.

Qualifications / Requirements:

Education:

• Bachelor’s degree is required; an advanced degree is preferred.

Experience and Skills

Required:

• A minimum of 6 years of relevant professional experience in fleet operations, commercial operations, sales enablement, safety, vendor management, or a related discipline is required.
• Demonstrated experience leading people, programs, or cross-functional teams, with the ability to set priorities, coach others, and drive accountability for results.
• Experience developing and governing policies, standard operating procedures, controls, and service-delivery processes in a complex organization.
• Strong business and financial acumen, including experience with budgets, forecasting, vendor performance, and cost optimization.
• Demonstrated ability to analyze operational and safety data, identify trends and risks, and translate insights into recommendations and action plans.
• Excellent written, verbal, presentation, and executive communication skills, with the ability to influence across organizational levels.
• Strong judgment, problem-solving, decision-making, and change-leadership capabilities.
• Ability to work independently, manage competing priorities, and collaborate effectively with senior leaders, cross-functional teams, and external business partners.
• Proficiency in Microsoft Office applications; experience with AI, reporting, workflow, or data-visualization tools is preferred.
• This role may require up to 10% domestic travel.

Preferred:

• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time is preferred

Other:

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Agile Decision Making, Agility Jumps, Analytics Insights, Cross-Functional Collaboration, Expectation Management, Leadership, Organizational Project Management, Organizing, Process Improvements, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Quality Assurance (QA), Statement of Work (SOW), Technical Credibility

The anticipated base pay range for this position is :

$105,000.00 - $181,700.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits