Account Service Representative
C Spire
Account Service Representative
C Spire
Telecom and technology solutions provider
Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.
Summary:
At C Spire, we are customer inspired. Each member of our team is charged with delivering a world-class experience to every customer. We work with passion, drive, and a dedication to results, bringing together technology and personalized service to make a meaningful difference in the lives of the people and communities we serve.Responsibilities:
What You Will Do
As an Account Service Representative PT, you will provide exceptional customer service while identifying opportunities to connect customers with the products and services that best meet their needs.
Engage customers to understand their needs and recommend appropriate wireless,device, plan, and technology solutions.
Deliver a personalized, professional customer experience throughout each interaction.
Contribute to individual and store sales goals through effective needs assessment and solution-based selling.
Maintain current knowledge of C Spire products, devices, plans, promotions, and services.
Clearly communicate product features, benefits, pricing, and available options to customers.
Support a fast-paced retail environment by working collaboratively with other team members and maintaining a professional store presence.
Represent C Spire professionally through appearance, communication, integrity, and follow-through.
Maintain flexibility to work evenings, weekends, and other shifts based on business needs.
Perform additional duties as assigned.
Your success will be measured by your ability to provide an exceptional customer experience, achieve sales expectations, and help customers confidently choose technology solutions that work for them.
Qualifications:
What You Will Bring
You bring enthusiasm, integrity, a strong work ethic, and the communication skills needed to connect with customers in a fast-paced sales environment. You are comfortable learning new technology, motivated by goals, and able to translate product knowledge into solutions customers can understand and use.
In addition to that, we require:
High school diploma or recognized equivalent.
One year of customer service experience in a fast-paced sales environment or experience providing customer-facing solutions; a four-year college degree may substitute for the experience requirement.
Effective oral and written communication skills.
Strong interpersonal skills and the ability to engage professionally with a variety of customers.
Demonstrated enthusiasm, initiative, integrity, and a results-oriented work ethic.
Ability and willingness to learn and remain current on wireless devices, plans, products, and emerging technology.
Ability to work a flexible part-time schedule, including most evenings and weekends.
We will give special consideration to candidates who have:
Previous retail, wireless, technology, or commission-based sales experience.
Demonstrated success working toward individual or team sales goals.
Strong familiarity with wireless devices, consumer technology, and related products.
What You Will Gain
Competitive Compensation Package
Paid Talent Referral Opportunities
Tailored Learning Paths for Every Position
Physical Requirements and Working Conditions
Must be able to stand and work in a retail environment for extended periods and use a computer keyboard, mouse, point-of-sale equipment, and other technology while viewing a computer screen. Must be willing to work a flexible part-time schedule, including evenings and weekends.
If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.
C Spire provides telecommunications and technology services for both individuals and businesses. It offers wireless mobile service, high-speed fiber internet, and a range of business IT solutions such as managed services, cloud offerings, and security. The company builds and maintains its own network and data resources to connect people, homes, and workplaces, then packages these capabilities into services that customers can use to connect devices, run applications, and communicate. Compared with competitors, it emphasizes combining consumer-grade connectivity with business-focused IT and security services and maintains a strong emphasis on local support and tailored solutions rather than a one-size-fits-all approach. The company’s goal is to help people stay connected and productive by providing reliable, scalable technology infrastructure that supports everyday life and work.
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