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Crossroads Treatment Centers

Outpatient MAT provider for opioids

Assistant Program Supervisor

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A high school diploma or GED is required.
  • Preference is given to candidates with experience working in an Office Based Opioid Treatment program and supervisory experience.
  • Experience working with individuals with substance abuse or mental health is expected.
  • The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.

Responsibilities

  • Create and foster an environment that supports Crossroads' mission and culture.
  • Support and reinforce Crossroads policies and procedures.
  • Assist the Program Supervisor with achieving the four main key performance indicators: census, attrition, earnings before interest, taxes, depreciation, and amortization, and net promoter score.
  • Partner proactively with the Program Supervisor and Human Capital Business Partner on employee relations matters.
  • Partner with the Program Supervisor to conduct interviews for open positions.
  • Assist with onboarding and acclimating new team members, including reviewing job descriptions, the associate handbook, and new-hire policies.
  • Partner with the Program Supervisor to monitor team performance and compliance, and assist with staff training.
  • Create schedules and approve timecards for teammates at assigned centers.
  • Perform front-office responsibilities, including patient check-in and check-out, taking vitals, and urine toxicology procedures.
  • Ensure labs are completed promptly and sent to the appropriate lab.
  • Reconcile payments and transport deposits to the bank.
  • Serve as the primary point of contact for patient concerns and escalate them to the Program Supervisor.
  • Maintain patient insurance information and facilitate conversations about insurance concerns.
  • Order and maintain supplies for assigned centers.
  • Communicate necessary changes to the team and ensure they are implemented promptly and effectively.
  • Complete and facilitate performance evaluations with assistance from the Program Supervisor.
  • Evaluate staffing needs on an ongoing basis and escalate needs to the Program Supervisor.
  • Be available and onsite during center operating hours.
  • Assist support departments as needed.
  • Work 30–35 hours per week at the Allentown primary location, with local travel to Easton; work the stated schedule, including every other Saturday.

Desired Qualifications

  • Experience working in an Office Based Opioid Treatment program.
  • Supervisory experience.

About the Company

Crossroads Treatment Centers

Outpatient MAT provider for opioids

Crossroads Treatment Centers provides outpatient addiction treatment for opioid use disorder using Medication-Assisted Treatment (MAT), combining FDA-approved medications (methadone, buprenorphine including Sublocade and Brixadi, and Vivitrol) with behavioral therapies. Treatments are offered in-person or via telehealth, with counseling, toxicology services, and care coordination, plus Instant Intake that connects patients to a licensed provider in about 10 minutes. The organization runs 100+ clinics across nine states, serving more than 26,000 patients each month, with revenue from major insurance, Medicare/Medicaid, and self-pay, many contracts based on value-based care. Its approach scales through a broad provider network and partnerships with hospitals, primary care, and criminal justice systems to improve access and outcomes in high-need areas.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Greenville, SC
Founded
2005

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