Hertz

Car rental services and fleet management

Return Agent - Rental Car

Customer ExperienceConfirmed live in the last 24 hours

Full-timeLihue, HI, USA

About the Job

Requirements

Have at least one year of sales or customer experience in a high-volume or service-oriented environment.
Demonstrate strong sales and closing skills and the ability to engage customers in a friendly manner.
Have basic computer proficiency.
Communicate clearly and proficiently in written and spoken English.
Work flexible shifts, including weekends and holidays, and overtime as required.
Work outdoors in all weather conditions.
Stand for long periods and lift up to 45 pounds.
Demonstrate customer-service focus and attention to detail.
Demonstrate organizational, time-management, and interpersonal skills, professionalism, and the ability to work well within a team.

Responsibilities

Manage vehicle returns in compliance with company policies and procedures while providing customer service.
Welcome customers, assist with luggage, and answer questions in a friendly and professional manner.
Provide customers with invoices and explain their charges.
Resolve customer issues professionally, referring queries to the Team Leader when appropriate so issues can be addressed before the customer leaves.
Inspect vehicles, record new damage or major cleaning requirements, and complete required documentation.
Check fuel level and mileage and explain final charges to customers.
Secure vehicle keys and ensure they remain with the vehicle; remind customers to remove personal belongings and offer assistance as needed.
Communicate customer feedback to the team and participate in action planning to improve operational performance and customer satisfaction.
Maintain an appearance appropriate for customer service in accordance with established guidelines.
Carry out other duties requested by managers or Team Leaders.
Keep the work area organized and free of clutter.

Desired Qualifications

Candidates fluent in languages other than English are encouraged to apply.

Local Candidates Only

Onsite Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766

The Onsite Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

What You’ll Get:

Hourly Rate is $16.75 + Commission.
Sign-on Bonus: $1,000 ($500 paid at 60 and 90 days of employment)
Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Weekly Pay
- Holiday Pay
- Career growth opportunities
- Paid Training to expand your skills and knowledge
- Comprehensive Medical, Dental, & Vision benefit options after 30 days
- Up to 40% off the base rate of any standard Hertz Rental

The key responsibilities and accountabilities are:

Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
Provide the customer with an invoice and a full explanation of their charges
Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
Check fuel level and mileage and clearly explain final charges to the customer
Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
To carry out any other duties requested by the managers/Team Leaders.
Keep work area organized and free of clutter

Basic Qualifications:

Passion for customer service and attention to detail – Goes the extra mile
A minimum of one year of sales or customer experience in a high volume or service-oriented environment
Proven strong sales and closing skills and the ability to friendly, engaging manner
Basic computer proficiency

Must be able to:

Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team.
100% customer focus, with proven experience within a customer facing environment
Work flexible shifts including weekends and holidays; and work overtime as required
Work outdoors during all weather conditions
Stand for long periods of time
Lift up to 45 pounds

About the Company

Hertz

Car rental services and fleet management

Hertz rents cars, trucks, and vans to leisure and business customers through a global network of airport and urban locations. Customers choose a vehicle, set dates and pickup location, and pay the rental fee plus optional extras like insurance or GPS. The company differentiates itself with broad accessibility, convenient airport and city concessions, flexible pricing, and value-added add-ons. Its goal is to provide easy, reliable mobility for individuals and fleets by offering broad access, clear pricing, and useful services.

Company size: 10,001+
Company stage: IPO
Headquarters: Shadow Wood, Florida
Founded: 1918

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