Business Process & Strategy Associate Director

Req ID: 360611 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Process & Strat. Associate Dir. to join our team in Toronto, Ontario (CA-ON), Canada (CA).

Business Intelligence Lead – Role Summary

Leads the design, delivery, and ongoing support of Business Intelligence solutions across multiple client accounts. Responsible for translating business and client requirements into scalable BI solutions, overseeing data integration and reporting platforms, and ensuring the reliability, performance, and continuous improvement of the BI environment.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $126,225 Annual Salary

Requirements

• 8 years of experience in Business Intelligence, data engineering, reporting, and data analytics
• 5 years of experience designing and delivering end-to-end BI solutions, including solution design, development, deployment, and production support
• 5 years of experience with SQL Server, ETL/data integration, Power BI solutions and data warehousing
• 3 years of experience leading, mentoring, or providing technical direction to BI developers, analysts, or data professionals
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Data/Analytics, or a related discipline, or equivalent combination of relevant education and professional experience

Key Responsibilities

• Lead end-to-end BI solution delivery across data ingestion, ETL/ELT, databases, data models, and reporting
• Translate business and client requirements into appropriate technical BI solutions and architectures
• Provide technical leadership across Power BI, SSRS, SQL, ETL processes, APIs, Azure Functions, and data integrations
• Oversee BI production support, incident management, troubleshooting, and root-cause analysis
• Ensure BI and reporting environments are stable, scalable, secure, and aligned with client commitments and SLAs
• Lead BI modernization, migration, and automation initiatives to simplify the technology landscape and reduce manual processes
• Establish and maintain standards for BI development, testing, deployment, documentation, monitoring, and data quality
• Partner with business, operations, infrastructure, and application teams to resolve complex end-to-end data and reporting issues
• Provide technical guidance and mentorship to BI developers and analysts
• Manage priorities across BAU support, client demands, projects, and strategic initiatives
• Identify opportunities to leverage automation, Python, Azure services, and AI to improve reporting and BI operations

Skills & Competencies

• Strong end-to-end understanding of BI architecture, data integration, and reporting processes
• experience with ETL/data integration, including data transformation, data loading, and troubleshooting
• Advanced SQL and relational database knowledge
• Strong hands-on experience with Power BI and SSRS
• Strong knowledge of ETL/ELT, APIs, data integration, and data transformation
• experience working in multi-client, BPO, CX, managed services, or service-delivery environments
• experience with cloud-based data platforms or cloud BI/data integration architectures
• Working knowledge of Azure Functions and Azure-based integration and automation services
• Working knowledge of Python, particularly for data processing and automation
• Experience troubleshooting complex BI and data issues across multiple technology layers
• Strong understanding of data warehousing, data modeling, semantic models, and reporting architecture
• experience working with APIs for data extraction and system integration
• Experience with BI modernization and migration initiatives
• Strong requirements gathering and solution-design capabilities
• Ability to translate business requirements into scalable technical solutions
• Strong communication skills with the ability to work with technical teams, business stakeholders, and clients
• Strong technical leadership, prioritization, and team-management skills

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check. 

 Required schedule availability for this position is Monday-Friday 8 AM – 5 PM EST

Remote Working and Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technology

• NTT DATA will provide a computer and headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Remote employees must adhere to all technical support procedures and protocols.
• Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

• Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
• The workspace must be a permanent, unencumbered location used daily for work.
• Employees must work with minimal distractions that do not interfere with business operations or service delivery.
• Ideally, the workspace is isolated from other household members and used exclusively for job duties.
• Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
• Employees must work from the same location consistently unless prior approval is obtained.
• If a change in work location is necessary:
• The new location must meet all Remote Workspace and Technology Requirements.
• Notification to NTT DATA Management is required before relocating

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.