Civic-minded web + brick and mortar based specialty retailer
Seasonal Key Holder
Full-TimePosted on 10/28/2026
No salary listed
Entry
Sevierville, TN, USA
In Person
RetailRetail Store Management
About the job
Requirements
Previous experience working in a retail environment.
A high school diploma or GED equivalent.
Ability to provide customer service and sell.
Ability to stand and walk during scheduled hours, reach for merchandise using a ladder, step stool, or pole, and move boxes weighing up to 50 pounds.
Responsibilities
Provide a shopping experience that encourages customers to return by using product knowledge and customer service skills.
Provide leadership support and help run the store when the Manager is unavailable.
Understand the store sales plan and comparable-store sales goals, and help drive sales by increasing units per transaction and average dollar transaction.
Cover the sales floor zone, maintain assigned areas to visual standards, and help open and close the store.
Process sales transactions, drive add-on sales, close out the register, and communicate shortages or overages to the Store Manager.
Assist with planogram changes, including store maps, walls, fixtures, and merchandising mix.
Communicate fashion and music trend information to management and relevant headquarters partners.
Work with Store Management to prevent theft.
Help keep the stock room organized and the store tidy.
Train and coach new Sales Associates as needed to help them acclimate to the team.
Perform other activities as assigned by the Store Leader.
We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets.
WHAT YOU'LL DO
Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills and use of the Force
Step in and step up when needed. You’ll provide leadership support and help run the store when your Manager gets pulled away
Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs: UPT and ADT
Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store
Work the register; you’ll process sales transactions and use your fandom knowledge to drive add on sales. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
Assist with planogram changes including store map, wall, fixture, & merchandising mix
Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.
Train and coach new Sales Associates as needed to help them quickly get acclimated to the team
Any other activities as assigned by your Store Leader
WHAT YOU'LL NEED
Previous experience working in a retail environment. If you love music and pop culture, you’re in the right place!
Superpowers in providing customer service and selling
A High School Diploma or GED equivalent
Avenger like collaboration and communication skills, as well as Captain America-like leadership
The usual retail stuff: able to stand and walk around during scheduled hours, reaching for merch using a ladder, step stool and pole. You’ll also have to be able to move around boxes of awesome merchandise that may weigh up to 50 pounds