Vice President - FP&A & Strategic Finance

Zenoti, an AI-powered growth platform for beauty and wellness, has expanded into the fitness industry. The company announced that early adopters have reported a 34% reduction in member churn and improved collection rates since implementing the platform. The Seattle-based company, which serves over 30,000 spas, salons and medspas across 50 countries, now offers gyms and clubs a unified platform for marketing, membership management, payments and operations. The system uses AI to automate decisions, personalise engagement and predict outcomes. Zenoti's AI Workforce includes AI Lead Manager for prospect engagement and AI Concierge for front-desk operations. The platform processes $7 billion annually in payments and bookings, and has helped customers generate $1 billion in incremental revenue across industries.

Zenoti's AI-Powered Growth Platform drives +$1 billion in customer revenue. Powerful software adds record-breaking $40 million in incremental revenue in just one month, allowing 30,000 companies choosing Zenoti to dramatically outperform industry averages. Zenoti, the AI-Powered Growth Platform for beauty and wellness, announced it generated over $1 billion in incremental revenue for its customer base of 30,000 businesses. This milestone demonstrates that businesses using Zenoti grow nearly 2 times faster than industry averages, with momentum accelerating as customers added $40 million in new revenue in just four weeks. Building on the recent AI Workforce announcement, this validation proves that intelligence, not just experience or partnership, drives sustainable growth in beauty and wellness. "This isn't just Zenoti's milestone - it's our customers' collective success story," said Anand Arvind, Chief Product Officer at Zenoti. "When 30,000 businesses share intelligence and learn from each other, everyone wins. With the addition of 2,500 customers, our AI learns from an even richer dataset of success patterns and automatically applies those insights to help every customer grow faster." Zenoti's passion for the beauty and wellness industry runs deep. "We're not just building technology; we're empowering an industry that transforms lives every day," said Sudheer Koneru, CEO of Zenoti. "From the salon chair to the gym floor, we're inspired by the creativity, care, and connection that beauty and wellness businesses bring to their communities. Our mission is to amplify their impact by giving them the most cutting-edge solutions to thrive in an ever-evolving world." Real-Time Growth Dashboard Launches To celebrate this milestone and maintain transparency, Zenoti launched a customer Growth Dashboard for every customer that displays real-time, aggregated customer metrics including: * Cumulative incremental revenue generated: $1 billion and climbing * AI-driven interventions: $40 million per month * Top-performing customers acquire 29% of their new guests through referral marketing * Integrated upsell and add-on features: $144 million * Smart automations that fill appointment books, such as nearby availability, automatic waitlist management, and peak-day premium pricing: $48 million With the dashboard, customers track growth and focus on the levers that will drive revenue. The deep instrumentation also allows owners and managers to compare their growth to similar businesses and make strategic decisions accordingly.

Zenoti unveils new AI Receptionist. Patient booking software company Zenoti has launched a new AI Receptionist. The company shares that the new platform includes AI-powered call answering and a customer engagement feature designed to reduce missed calls, optimise revenue opportunities, and help businesses to deliver a more personalised and efficient service. Zenoti adds that the AI Receptionist is integrated into its AI powered phone service (HyperConnect Voice), and works with existing telephone numbers, guest records, appointment books, membership settings, point of sale and communication tools. Geraldine Fusciardi, Zenoti senior vice president for Europe commented, "We're delighted to have launched AI Receptionist to our UK customers. Data shows that 75% of consumers expect a 24/7 service, but up until now, most businesses have been unable to respond to this modern-day demand, resulting in both lost customers and revenue. Sophisticated, AI-powered digital receptionist tools such as Zenoti AI-Receptionist are helping to reshape the specialty, improving service and giving businesses the competitive edge."