Technical Support Engineer
No salary listed
Senior
Bachelor's
Shanghai, China
In Person
Solution EngineeringPre-Sales Solution Engineering
About the job
Requirements
- A bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Mechatronics, or a related technical discipline.
- At least 5 years of experience in product engineering, application engineering, technical support, product management, or a related field.
- Experience with multinational teams and global stakeholders is preferred.
- Experience in industrial products, water systems, pumps, valves, HVAC, automation, or related industries is advantageous.
- Strong technical analysis and problem-solving skills.
- A good understanding of engineering principles and product applications.
- Experience with project design review and technical documentation.
- Proficiency in Microsoft Office and technical reporting tools.
- Fluency in spoken and written Mandarin and English.
- Ability to communicate effectively with global teams and international customers.
Responsibilities
- Provide technical consultation and product selection support to customers, sales teams, distributors, and consultants.
- Analyze customer requirements and recommend appropriate product solutions.
- Support preparation of technical proposals, specifications, datasheets, and tender documents.
- Deliver technical presentations and product training to customers and internal teams.
- Assist the sales team in technical clarification meetings and customer visits.
- Support project design activities from concept stage through project execution.
- Review project requirements, specifications, drawings, and technical documentation.
- Provide system design recommendations and application engineering support.
- Coordinate with customers and engineering teams to ensure product suitability and compliance with project requirements.
- Support troubleshooting and technical issue resolution during project implementation.
- Drive product localization initiatives to meet local market requirements, regulations, and customer expectations.
- Collect and analyze market feedback, customer needs, and competitive product information.
- Work with global teams to adapt products for local applications and industry standards.
- Support localization of product documentation, technical manuals, and training materials.
- Participate in new product introduction and localization projects.
- Act as the primary technical liaison with Global Product Managers.
- Communicate regional market requirements, customer feedback, and business opportunities.
- Support product roadmap discussions and market intelligence sharing.
- Assist in product portfolio optimization and lifecycle management activities.
- Coordinate product changes, feature enhancements, and product launches.
- Collaborate with Global R&D teams to address product performance, design, and application issues.
- Participate in technical reviews, product validation, and development projects.
- Support root cause analysis and corrective action activities for product-related issues.
- Facilitate communication of regional requirements and field feedback to development teams.
- Track development progress and ensure alignment with business needs.
- Prepare and maintain technical documents, application guides, and engineering standards.
- Develop product training materials for internal teams, distributors, and customers.
- Conduct technical training sessions and knowledge-sharing workshops.
- Support continuous improvement of technical support processes and tools.
Desired Qualifications
- Experience working with multinational teams and global stakeholders.
- Experience in industrial products, water systems, pumps, valves, HVAC, automation, or related industries.
About the company
Johnson Controls transforms environments where people live, work, learn, and play by providing smart, healthy, and sustainable buildings. It offers comprehensive digital solutions through its OpenBlue platform, serving healthcare, education, data centers, airports, stadiums, manufacturing, and government sectors with a portfolio of building technology, software, and services focused on efficiency, safety, and sustainability. The company operates in more than 150 countries with about 100,000 experts and aims to reimagine building performance to benefit people, places, and the planet.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cork, Ireland
Founded
1885
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Simplify's Take
What believers are saying
- Q3 2026 sales hit $6.6 billion; organic growth reached 10%, lifting margins.
- Record backlog reached $21 billion in July 2026, fueled by data-center orders.
- JCI closed Alloy and Nantum in 2026, expanding OpenBlue and cooling capabilities.
What critics are saying
- A 2026 HVAC price-fixing lawsuit names JCI alongside Bosch, Carrier, Trane, and others.
- The 2024 restructuring plan still targets $400 million costs through fiscal 2027.
- PFAS, asbestos, and environmental liabilities persist after the June 2026 Wisconsin settlement.
What makes Johnson Controls unique
- OpenBlue now embeds Nantum AI’s occupancy-based HVAC optimization across air and water systems.
- Alloy Enterprises gives JCI proprietary liquid-cooling components for AI data centers.
- Johnson Controls sells mission-critical service and controls across 150 countries, creating sticky installed-base revenue.
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Benefits
- Company Vehicle
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401(k) Company Match
- Employee Referral Bonus
- Wellness Program
- Employee Assistance Program
- Paid Vacation