Technical Support Engineer

Key Responsibilities

1. Pre-Sales Technical Support

• Provide technical consultation and product selection support to customers, sales teams, distributors, and consultants.
• Analyze customer requirements and recommend appropriate product solutions.
• Support preparation of technical proposals, specifications, datasheets, and tender documents.
• Deliver technical presentations and product training to customers and internal teams.
• Assist the sales team in technical clarification meetings and customer visits.

2. Project Design Support

• Support project design activities from concept stage through project execution.
• Review project requirements, specifications, drawings, and technical documentation.
• Provide system design recommendations and application engineering support.
• Coordinate with customers and engineering teams to ensure product suitability and compliance with project requirements.
• Support troubleshooting and technical issue resolution during project implementation.

3. Product Localization

• Drive product localization initiatives to meet local market requirements, regulations, and customer expectations.
• Collect and analyze market feedback, customer needs, and competitive product information.
• Work with global teams to adapt products for local applications and industry standards.
• Support localization of product documentation, technical manuals, and training materials.
• Participate in new product introduction (NPI) and localization projects.

4. Global Product Management Coordination

• Act as the primary technical liaison with Global Product Managers.
• Communicate regional market requirements, customer feedback, and business opportunities.
• Support product roadmap discussions and market intelligence sharing.
• Assist in product portfolio optimization and lifecycle management activities.
• Coordinate product changes, feature enhancements, and product launches.

5. Global R&D Coordination

• Collaborate with Global R&D teams to address product performance, design, and application issues.
• Participate in technical reviews, product validation, and development projects.
• Support root cause analysis and corrective action activities for product-related issues.
• Facilitate communication of regional requirements and field feedback to development teams.
• Track development progress and ensure alignment with business needs.

6. Technical Documentation & Training

• Prepare and maintain technical documents, application guides, and engineering standards.
• Develop product training materials for internal teams, distributors, and customers.
• Conduct technical training sessions and knowledge-sharing workshops.
• Support continuous improvement of technical support processes and tools.

Qualifications

Education

• Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Mechatronics, or related technical disciplines.

Experience

• 5+ years of experience in product engineering, application engineering, technical support, product management, or related fields.
• Experience working with multinational teams and global stakeholders is preferred.
• Experience in industrial products, water systems, pumps, valves, HVAC, automation, or related industries is an advantage.

Skills & Competencies

• Strong technical analysis and problem-solving skills.
• Good understanding of engineering principles and product applications.
• Experience with project design review and technical documentation.
• Excellent communication and stakeholder management skills.
• Ability to coordinate cross-functional and international teams.
• Strong customer-oriented mindset and commercial awareness.
• Proficient in Microsoft Office and technical reporting tools.

Language Requirements

• Fluent in Mandarin and English (written and spoken).
• Ability to communicate effectively with global teams and international customers.

Key Performance Indicators (KPIs)

• Response time and quality of pre-sales technical support.
• Technical proposal success rate and project win support.
• Product localization project completion and implementation effectiveness.
• Customer satisfaction and technical issue resolution rate.
• Effectiveness of collaboration with Global Product Management and R&D teams.
• On-time completion of technical documentation and training programs.

Contribution to new product introduction and market growth initiatives.