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Axon

Builds weapons, cameras and software for police

Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours
Full-timeBucharest, RomaniaNo salary listed

About the Job

Requirements

  • A bachelor's degree in Computer Science or a related field, or 5+ years of relevant work experience, is preferred.
  • Previous practical experience in customer support or technical support.
  • Troubleshooting skills to identify and resolve issues quickly.
  • Strong knowledge of networking and Linux.
  • Understanding of cloud computing solutions.
  • Ability to work well in a team environment and share knowledge effectively.
  • Ability to explain technical concepts to non-technical customers.
  • Willingness to obtain a drone pilot license in the future.
  • Ability to maintain confidential and highly sensitive information.

Responsibilities

  • Develop a complete understanding of Dedrone by Axon Airspace Security Solutions.
  • Provide Level 1 and Level 2 technical support for the Dedrone by Axon product family to customers and partners worldwide.
  • Research and identify solutions to resolve software and hardware issues.
  • Diagnose and troubleshoot technical problems, including account setup and network configuration.
  • Take ownership of reported customer issues and drive them through to resolution.
  • Track internal and external requests and technical issues within agreed time limits.
  • Update, maintain, and monitor customer systems as part of a full-service support model.
  • Ensure all requests and issues are accurately logged.
  • Prioritize and manage multiple open issues at the same time.
  • Document technical knowledge in notes, manuals, and internal resources.
  • Follow standard escalation procedures for unresolved issues.
  • Collaborate with engineering and development teams to support root cause analysis when needed.
  • Participate in on-call support and weekend coverage.

Desired Qualifications

  • Knowledge of consumer UAV protocols and standards.
  • Knowledge and understanding of RF technology.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

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