Full-Time
Entry Customer Success Manager
Hybrid
Confirmed live in the last 24 hours
Security awareness training and simulated phishing platform
Entry
Clearwater, FL, USA
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Experience with Salesforce or other CRM preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Strong verbal and written communications
- Excellent time management and organization skills
- Superior customer service skills
- Strong collaborative and teamwork skills
- Ability to work with minimal supervision
- Ability to build rapport with customers via phone, email, and video conferencing
- Forge relationships with new customers and understand their objectives
- Develop a strategy and plan for achieving customer objectives
- Leverage KnowBe4 assessment tools to enhance the customer journey
- Manage the steps of the onboarding process with the customer
- Coordinate with technical support for technically complex questions
- Monitor customer usage, adoption, and customer health metrics
- Perform periodic business reviews with customers
- Drive cross-functional initiatives to improve the overall customer experience
- Coordinate and assist with customer renewals
- Identify cross-sell opportunities for customer growth
- Maintain impeccable administration of accounts in the Company’s CRM
KnowBe4 provides a security awareness training and simulated phishing platform to defend against social engineering attacks. The platform is designed for rapid deployment and scalability, catering to businesses of all sizes with a user-friendly and intuitive system.
Company Stage
IPO
Total Funding
$701.6M
Headquarters
Clearwater, Florida
Founded
2010
6 month growth
↑ 0%1 year growth
↑ 4%2 year growth
↑ 28%Benefits
Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program
Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly
Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave
Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year
Remote Work Options
Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group
On-site Life Coach