Sonoma Valley Hospital

Full-service acute care hospital with ER

Unit Assistant/Telemetry Technician

Nursing & Frontline Patient Care +1Confirmed live in the last 24 hours

Full-timeSonoma, CA, USA$29.75 - $38.67In-person

About the Job

Requirements

A high school diploma or equivalent is required.
Six months of experience as a unit assistant or in a similar position is required.
Current Basic Life Support certification from an American Heart Association-approved agency is required.
Successful completion of a Basic Arrhythmia course or passing the hospital-specific Basic Arrhythmia exam within the first 90 days of employment is required.
Excellent customer service and communication skills are required, including the ability to communicate effectively verbally and non-verbally.
The ability to adapt quickly and positively to changes is required.
The ability to work in an organized and efficient manner, prioritize tasks, and function in a fast-paced environment is required.
The ability to use a computer and Microsoft Office programs is required.
Attention to detail, accuracy, and the ability to maintain confidentiality are required.
Knowledge of basic anatomy, basic medical terminology, and telemetry is required.
Employees must maintain required certifications, annual employee health requirements, annual employee education requirements, and knowledge and skill in telemetry monitoring.

Responsibilities

Support all departments in delivering safe and efficient care to MedSurg and ICU patients, helping maintain an organized unit and a safe, healing atmosphere.
Provide customer service to patients, visitors, and staff; answer phones professionally, assist callers, direct them to appropriate staff, and relay clear messages.
Assist and guide patients and visitors with cultural sensitivity, respect, and compassion, while maintaining a professional appearance and manner in accordance with policy.
Keep nursing stations tidy and organized; maintain complete, current patient charts from admission through discharge and send them to medical records.
Keep the unit assignment board updated throughout the shift and update the daily census sheet at the end of each shift.
Collaborate with nursing staff and the House Supervisor to assign patient beds, notify the RN of admissions and completed discharge paperwork, coordinate discharge paperwork, schedule follow-up appointments, assist case management with acute transfers, and help transport discharged patients to the lobby when needed.
Ensure discharge paperwork is complete, follow-up appointments are made, and discharge paperwork is faxed to patients' primary care providers within the specified timeframe as part of the PRIME Grant initiative.
Respond to call lights, determine how to assist patients, round frequently, report findings outside normal limits to the RN, keep patient whiteboards updated, and help safeguard patient belongings.
Maintain telemetry-monitoring competency; admit and discharge patients from monitors, observe rhythms for changes, notify the RN of abnormalities, and print, review, and interpret rhythm strips each shift.
Support a healthy working environment through constructive problem-solving and teamwork across disciplines.
Put away unused equipment and supplies, submit work orders for faulty equipment to the appropriate team, clean and disinfect equipment according to infection-prevention policy, perform hand hygiene at required times, and report unanticipated events through the Midas System.
Use supplies responsibly and complete accurate, timely billing and charge capture for all ACU patients.

Desired Qualifications

At least one year of experience as a telemetry technician or nursing student who has completed the first semester of nursing school is preferred.
A current Certified Nursing Assistant license issued by the State of California is preferred.

Overview

The Unit Assistant/Telemetry Technician is an important member of the care team, supporting all departments in the delivery of safe, efficient care to patients on MedSurg and ICU. Responsible for helping create and maintain a healthy working environment for all members of the care team, an efficient and organized unit, and a safe, healing atmosphere for our patients. Enhances the daily operations of the units, supports patient throughput, and provides outstanding service excellence. Expected to perform basic patient care duties autonomously and also at the direction of the RN.

Responsibilities

Provides excellent customer service to all patients, visitors, and staff of SVH by maintain a helpful, positive attitude. Promptly answers phones in a professional tone an manner at all times and always tries to assist the caller. Directs caller to appropriate staff member. Relays clear and concise messages as needed. Assists and guides patients and visitors, and is welcoming and caring. Is sensitive to cultural differences and treats all people with respect and compassion. Maintains a professional personal appearance and manner at all times, in accordance with SVH policy.

Creates an efficient working environment by keeping the nursing stations tidy and organized. Keeps the patient paper chart organized, complete, and up to date from admission through discharge, and ensures same is sent to medical records. Keeps the unit assignment board complete and updated throughout the shift. Updates daily census sheet at end of each shift.

Supports patient flow by collaborating with nursing and the House Supervisor to assign patient beds. Notifies RN of new admissions and when discharge paperwork is complete. Supports timely discharges by coordinating all discharge paperwork, scheduling follow-up appointments, assisting case management in facilitating acute transfers. May assist in transport of discharged patients to lobby .

Supports the PRIME Grant initiative by ensuring all discharge paperwork is complete, follow up appointments are made, and discharge paperwork is faxed to the patient's PCP within the specified time frame.

Assists RN to answer call lights quickly and determines how best to assist a patient. Rounds frequently on patients, assisting as needed, and reports to the RN any findings that are not "within normal limits." Ensures patient whiteboards are complete and updated. Assists the team in keeping patient belongings safe and accounted for.

Maintains competency for telemetry monitoring. Admits and discharges patients from monitor, observes patient rhythm for changes, notifies RN of any abnormalities, prints and reviews, and interprets rhythm strips each shift.

Supports a healthy working environment by volunteering discretionary effort constantly, is curious and not judgmental, maintains a positive attitude and fosters a spirit of teamwork among all disciplines. Seeks solutions and engages in problem-solving, avoiding gossip and negativity

Supports a safe working environment by putting away equipment and unused supplies when no longer needed. Submits work orders for faulty or broken equipment to appropriate team (Biomed, Engineering ,IT). Cleans and disinfects equipment per SVH Infection Prevention policy. Performs hand hygiene before and after every patient interaction and when hands are visibly soiled. Reports unanticipated events as appropriate via the Midas System.

Practices financial stewardship by not overusing or wasting supplies, to include patient supplies as well as office/unit supplies. Completes accurate billing/charge capture in a timely manner for all ACU patients.

Maintains personal responsibility for keeping all employment requirements in good standing, including but not limited to BLS certification, annual employee health requirements and annual employee education requirements (i.e. HealthStream's, skills lab); maintain knowledge and skill in telemetry monitoring.

Qualifications

Education: High School Diploma or equivalent.Experience: Minimum one year as a telemetry technician or nursing student who has completed first semester of nursing school preferred; six months as unit assistant or similar position required.Licenses & Certifications: Current Certified Nursing Assistant license by State of California preferred. Basic Life Support from an American Heart Association approved agency required. Successful completion of Basic Arrythmia course or successful passing of hospital-specific Basic Arrythmia exam within first 90 days of employment.Required Skills & Knowledge: Excellent customer service and communication skills. Ability to adapt quickly to changes, in a positive manner. Ability to communicate effectively both verbally and non-verbally. Able to work in an organized and efficient manner; ability to prioritize tasks and function in a very fast paced environment. Able to use a computer and Microsoft Office programs. Attention to detail, accuracy and ability to maintain confidentiality. Knowledgeable in basic anatomy, basic medical terminology, and telemetry.

Compensation

Actual compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Eligible roles also qualify for a comprehensive benefits package.

Minimum:

USD $29.75

Maximum:

USD $38.67

About the Company

Sonoma Valley Hospital

Full-service acute care hospital with ER

Sonoma Valley Hospital provides acute medical care and related services to the Sonoma Valley community. It operates a 24-bed acute care unit and a 27-bed Skilled Nursing Facility, offering a 24-hour emergency department, inpatient services including an ICU, surgical services, and outpatient clinical testing and treatment. It is the sole local provider of acute inpatient care in its district. The hospital has undergone renovations, including a new wing with a modern Emergency Department and Surgery Center. In 2018, it affiliated with UCSF Health and is fully accredited by the CIHQ, meeting national standards for quality and safety. Compared with competitors, SVH relies on its local service footprint and its UCSF Health affiliation to access broader clinical resources while remaining the community’s primary local inpatient care facility. The goal is to deliver compassionate, high-quality, accessible care to residents while maintaining safety and meeting national standards.

Company size: 51-200
Company stage: Grant
Total funding: $3.1M
Headquarters: Sonoma, CA
Founded: 1947

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