Hotel Houseperson

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

  ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Ensures all the hotel public areas are cleaned and maintained during their shift. - Assists guest room attendants and other housekeeping team members with supply and linen requests. - Assists deep cleaning team with operating shampooer, high dusting, and cleaning of rooms when needed. - Supplies utility closets with all amenities and linens. - Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas. - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in common areas. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Vacuums and cleans carpeted areas and behind furniture. - Assures that every area is clean and everything is in proper working order. - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities. - Ensures all linens and towels are without defect. - Properly makes hotel beds, dusts all room surfaces, and cleans batHRooms, mirrors, and bathtubs according to established guidelines. - Completes daily housekeeping reports, if necessary. - Picks up patrons at a variety of locations included but not limited to local airport, hotels, and transports them to the Casino as needed. - Lifts a variety of items into the van such as wheelchairs, walkers, luggage, etc. - Oversee safe customer entry and exit from van: provides crowd control, directs traffic as needed. - Works as a team with other Team Members. - Properly reports and turns in all lost and found items. - Reports all safety hazards or maintenance deficiencies to Manager. - Maintains and cleans all equipment used throughout the course of a shift. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
BRING US YOUR BEST.

QUALiFiCATiON REQUiREMENTS   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.   - High school diploma or GED required; one year of related housekeeping experience; or equivalent combination of education and experience. - Must have effective communications skills (verbal and written). - Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to work in a high-volume environment.   - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Must be able to work a varied schedule including nights, weekends and holidays.   SUPERViSORY RESPONSiBiLiTiES                                                    This job does not have supervisory responsibilities.   LANGUAGE SKiLLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.   REASONiNG ABiLiTY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.   CERTiFiCATES, LiCENSES, REGiSTRATiONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations.   Must successfully complete C.A.R.E or TiPS training.   Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.   PHYSiCAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.   The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 55 pounds, and occasionally lift and/or move up to 70 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.   WORK ENViRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to very loud.  Employee is regularly exposed to airborne particles.   Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer