Service Manager - OT Gateway

Job Description

Are you an experienced network or server engineer, or a technical infrastructure lead, who wants to remain hands-on while taking responsibility for reliable service delivery? Would you like to combine solving technical problems with guiding colleagues and improving business-critical OT infrastructure supporting renewable energy?

As our new Service Manager – OT Gateway, you will be responsible for the reliable, secure and efficient delivery of site-level OT network and server services supporting Vattenfall’s renewable-energy operations. Your scope includes the networks, servers, on-site domain and other assigned site-based asset systems at our wind parks and other assets within the agreed service scope. These services underpin asset availability, monitoring and control, and operational data availability.

You will combine hands-on OT infrastructure engineering and incident resolution with functional leadership of a dedicated service team of network and server engineers. Alongside your own technical assignments, you will prioritise the team’s work, coordinate suppliers and support functions, and drive continual improvement while meeting agreed service levels.

Working closely with customers, stakeholders and the Asset Service Area OT O&M Manager, you will help develop standardised, proactive service delivery that combines effective incident response with preventive maintenance, lifecycle planning and long-term service improvement.

Be in your element with BA Wind

As part of BA Wind you will play a key role in one of the most exciting pipelines in the industry with 24GW of capacity stretching out more than a decade ahead across our key European markets.

You won’t only be involved in developing projects but pioneering cutting-edge innovation, new business models and ways of working with communities and the environment. Working as part of a leading European utility also means you could be helping a growing number of major businesses and brands achieve their own sustainability goals through partnerships.

Qualifications

Your role

You will take responsibility for the delivery and performance of the services within your agreed scope, from their introduction into operation through ongoing support, improvement and eventual replacement or retirement.

In this role, “OT Gateway” refers to the site-level OT network and server service, including the on-site domain and other assigned site-based asset systems defined in the agreed service mapping. You will take responsibility for their operational support, controlled changes, upgrades, security patching, lifecycle management and continual improvement. You will manage interfaces and dependencies with SCADA, Power Plant Control and adjacent OT and IT services, maintaining clear ownership and support boundaries.

This role combines hands-on senior network and server infrastructure engineering with functional service leadership and does not include personnel line management. You will personally undertake engineering work within your technical expertise while coordinating and prioritising the service team’s activities, monitoring outcomes and making risks, dependencies and resource needs visible. Capability and capacity requirements will be aligned with the Asset Service Area OT O&M Manager, with resources requested from the respective line managers.

You will apply your practical engineering expertise to diagnose faults, restore services and implement controlled technical changes within your agreed scope and authorisation. You will provide technical guidance to colleagues, assess operational risks and challenge proposed solutions, combining hands-on delivery with effective planning and coordination across organisational boundaries.

You will participate in the team’s on-call rotation, personally diagnosing and resolving incidents affecting OT networks, servers and assigned systems and services outside normal working hours, within your agreed technical scope and authorisation. You will involve other engineers, suppliers and application or service owners when specialist support is required, follow agreed escalation arrangements and contribute to root-cause investigations and corrective and preventive actions.

Your responsibilities will include:

• Service scope and support arrangements: Maintaining clear service definitions, ownership boundaries, agreed service levels, support responsibilities and escalation arrangements for site-level OT networks, servers and assigned asset systems. Defining interfaces with adjacent application and infrastructure services in line with the agreed service mapping, customer expectations and guidance from the Asset Service Area OT O&M Manager.
• Service delivery and hands-on engineering: Managing reliable, secure and efficient day-to-day delivery of site-level OT network and server services, including monitoring, incidents, service requests, problems, changes and lifecycle activities. Personally configuring, testing, commissioning, maintaining and improving assigned network equipment, servers and related infrastructure services within your technical scope, approved procedures and authorisations, while balancing engineering assignments with service-leadership responsibilities and agreed priorities.
• Service performance: Monitoring performance against agreed service-level agreements (SLAs), key performance indicators (KPIs) and operational targets. Reporting on service availability, incident response and restoration, recurring issues, risks and improvement actions.
• Incident response and problem management: Personally diagnosing and resolving incidents affecting assigned networks, servers and infrastructure services, while coordinating additional engineers, suppliers, application owners and support functions as required. Establishing the infrastructure impact on supported operational systems, ensuring timely service restoration and clear stakeholder updates, investigating root causes and implementing or assigning corrective and preventive actions, with follow-up to completion.
• Backlog and delivery planning: Managing and prioritising the service team’s backlog, dependencies and delivery plans based on higher-level guidance, operational impact, risk and available capacity. Planning your own engineering assignments alongside service-leadership responsibilities, balancing urgent operational needs with planned maintenance, lifecycle work and improvements, and making capacity trade-offs visible.
• Capability and capacity planning: Identifying the skills and capacity required to deliver agreed services and roadmap commitments, aligning them with the Asset Service Area OT O&M Manager, and requesting resources from the respective line managers and making the consequences of resource gaps visible.
• Lifecycle engineering and controlled change: Executing the agreed service roadmap through hands-on engineering and coordination of network and server upgrades, migrations, patching, configuration changes and lifecycle replacements. Preparing, implementing or reviewing assigned infrastructure changes, with appropriate assessment of dependencies and operational impact, testing, rollback arrangements, documentation and operational handover through approved processes.
• Supplier and stakeholder coordination: Coordinating contributions from suppliers, specialists and internal support functions, monitoring delivery against agreed responsibilities and service commitments, and following up on issues. Supporting technical and service-related purchasing or contract discussions with the responsible procurement and contract owners.
• Project requirements and transition to operations: Providing OT network, server and infrastructure operations and maintenance requirements to projects whose deliverables will enter the service team’s scope. Agreeing operational acceptance criteria with relevant stakeholders and participating in readiness reviews and handovers, checking configuration and asset records, monitoring, documentation, backup and recovery arrangements, supplier support, operational responsibilities and unresolved risks.
• Operational documentation and knowledge: Producing and maintaining network diagrams, server and infrastructure configuration records, operational runbooks and troubleshooting guidance for your own engineering work. Ensuring that the service team maintains relevant service and asset records, documented dependencies, clear support responsibilities, escalation arrangements and accessible operational knowledge.
• Continual improvement and technical guidance: Using service-performance data and operational experience to identify, prioritise and implement improvements that reduce recurring incidents and strengthen reliability, efficiency and supportability. Standardising repeatable services and work packages, contributing to technical reviews, and supporting colleagues through practical guidance, knowledge sharing and appropriate automation.
• Security, compliance and audit support: Ensuring that applicable cybersecurity, regulatory and operational requirements are incorporated into service delivery and lifecycle planning, in collaboration with the responsible service engineers, cybersecurity and compliance functions. Coordinating relevant evidence and follow-up actions for audits and reviews.

• Risk management and escalation: Maintaining visibility of service risks, dependencies, delivery constraints and outstanding decisions. Escalating issues beyond the service team’s mandate or capacity to the Asset Service Area OT O&M Manager and other responsible stakeholders, with clear recommendations and operational

Your profile / who are you?

You hold a relevant bachelor’s degree in computer engineering, computer science, information technology, network engineering, industrial IT, electrical engineering or a related discipline. Alternatively, you have developed equivalent professional competence through a relevant technical qualification and substantial hands-on experience in network or server infrastructure engineering and operational support.

You have several years of hands-on experience engineering, operating and supporting OT infrastructure or comparable business-critical network or server environments, including recent practical experience diagnosing faults, restoring services and implementing controlled changes. You bring strong expertise in network or server engineering, practical working knowledge of the other discipline and the ability to troubleshoot across their interfaces. You have also demonstrated the ability to coordinate technical work, prioritise operational needs and guide colleagues or suppliers. Your background may be as a senior infrastructure engineer, technical lead or service manager who has remained technically active; a previous formal Service Manager title is not required.

You understand the demands of supporting business-critical systems and can translate operational needs into clear priorities, responsibilities and delivery plans. You are comfortable taking responsibility for service outcomes while working with engineers, suppliers and line managers in a matrix organisation.

You have excellent written and spoken English skills and can communicate effectively with both technical and non-technical stakeholders. The role may be subject to security clearance, and candidates must be able to meet the applicable screening requirements.

You bring knowledge and experience in:

• Operational service management: Applying structured incident, problem, service-request, change, configuration and lifecycle-management practices, with clear ownership, service levels and follow-up.
• Hands-on OT infrastructure engineering: Practical experience configuring, testing, commissioning, maintaining, operating and supporting OT network or server infrastructure, with the ability to work across networking and server dependencies. Personally implementing, documenting and validating technical changes within your area of expertise and working effectively with specialists in the other discipline.
• Site-based OT environments: Understanding how site networks, servers, on-site domain services and other assigned infrastructure support SCADA, Power Plant Control and operational asset systems. Ability to assess the operational impact of infrastructure faults and changes, identify dependencies and work across clearly defined application, infrastructure and supplier responsibilities.
• Service leadership and prioritisation: Coordinating multidisciplinary service teams and suppliers, managing backlogs and dependencies, identifying capacity requirements and resolving competing priorities within an agreed mandate.
• Operational resilience and secure infrastructure: Practical experience monitoring network and server health, maintaining and recovering infrastructure configurations and server systems, managing approved access, and applying vulnerability handling, security patching and controlled-change practices. Working with cybersecurity, application owners and other service teams to minimise operational disruption and maintain recoverability.
• Service introduction and handover: Translating operations and maintenance needs into project requirements and acceptance criteria, assessing operational readiness and coordinating the transition of new or changed solutions into supported services.
• Supplier and stakeholder management: Establishing clear expectations, following up on service commitments, coordinating across organisational boundaries and handling escalations constructively.
• Incident and problem management: Diagnosing faults across networks, servers, operating systems, domain services and connected infrastructure, including dependencies involving connectivity, certificates and service accounts and supported applications. Personally restoring infrastructure services within your technical scope and authorisation, investigating root causes and implementing corrective and preventive actions, with specialist, application-owner or supplier support where required.
• Performance analysis and improvement: Using service metrics, incident trends, risks and operational feedback to identify improvement priorities, track actions and communicate progress and results.

Additional experience that would be valuable:

• Experience supporting OT network and server infrastructure in wind parks, power generation, utilities or comparable industrial environments, including infrastructure used by SCADA and other operational asset systems.
• Relevant networking or server infrastructure training or certifications, ITIL or comparable service-management training, or relevant OT cybersecurity training.
• Experience with service-management, backlog-planning, reporting and knowledge-management tools.

Personal traits

To succeed in this role, we believe that you:

• Take ownership of service outcomes and follow through on commitments, decisions and improvement actions.
• Lead through clear priorities, constructive challenge and collaboration, including where you do not have direct line authority.
• Remain calm and decisive during operational incidents, communicating clearly and involving the right people at the right time.
• Work in a structured and transparent way, making risks, dependencies, resource constraints and delivery progress visible.
• Use sound judgement to balance immediate service restoration, operational risk, long-term reliability, maintainability and agreed delivery priorities.
• Build effective relationships across engineering, Operations, projects, suppliers and support functions, and actively encourage knowledge sharing.

We look forward to receiving your application! 

Location:  Kolding, Denmark or Amsterdam, Netherlands

Additional Information

Our offer

Looking for a career with growth?

Looking for a role where your superpowers can be leveraged to the maximum and with limitless opportunities for growth?

The scale and ambition of our wind, battery and solar business means you can really find your element with us. We’ll also provide you with all the learning and development you need to expand your horizons.

We strive to be the best place to work in the industry with highly competitive pay and conditions and an open, supportive culture. A commitment to a healthy work-life balance aims to ensure everyone plays to their strengths, whatever their background and experiences.

You will be part of a growing team of 1,700+ colleagues from 50+ nationalities where our positive approach to diversity is reflected in the fact that more than a quarter of staff are women.

More Information 

For more informationabout the position you are welcome to contact hiring manager Steffen Hellmich, [email protected].  For more information about the recruitment process you are welcome to contact our recruiter Christian Pathuel, [email protected]  

We welcome your application in English no later than 22-11-2026. We kindly request that you do not send applications by any means other than via our website. 

At Vattenfall we are convinced that diversity contributes to building a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. Click here for further information. 

The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall and will be performed by a third party, DISA Global Solutions AB. 

Since Vattenfall is a part of the Swedish critical infrastructure, many of our services are security classed. If this position is security classified the final candidates might be subject to a security vetting process, according to Swedish legislation. 

We look forward to receiving your application!