Content Management Coordinator

Job Description:

Job Description:

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.

If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us make reading lives better.

The Role:

Responsible for the day-to-day administrative maintenance of Rakuten Kobo’s publisher contracts, and first point of contact for sales report and contract management queries.  A major contributor to collecting, tracking, and reporting on catalogue KPIs and supporting project/launch deliverables.

The ideal candidate is a person who enjoys helping others solve a problem, find resources, or navigate a new process.  You are equally passionate about day to day account management coordination as you are about project launches and tracking; in fact, you understand that the two often go hand in hand. A balance of technical skills, strong communication, and organization skills are key for success in this role. You thrive in a fast-paced environment, can quickly adapt to changing priorities, can work independently and enjoy helping others. You enjoy taking ownership of your work and supporting a globe-spanning team. Kobo supports flexible working schedules. Our team’s core meeting hours are between 9am ET and 1pm ET to allow for collaboration with our EU-based team.

Key Responsibilities: 

Publisher and Distributor Support

• First point of contact for publishers and distributors with questions regarding selling content on Kobo, contracts, sales reports, and payment issues. 
• Support Project Specialist, Publisher Relations, and Finance teams with contract, sales report investigations, and publisher payment issues. 
• Assist with publisher configuration and onboarding. Maintain configuration tracker to monitor progress of publisher onboarding

Reporting

• Creating and maintaining metadata and catalogue health trackers, report on weekly changes, anomalous behaviour, and patterns. 
• Perform catalogue investigations as needed
• Assist in ad hoc report requests as needed

Projects

• Gather and/or prepare assets for affiliate projects and track deliveries and progress
• Support new product and territory launches. 
• Assist Project Specialist with building project proposals and plans as needed
• As needed, assist Project Specialist by building and maintaining trackers to monitor project readiness

Technology Administration and Maintenance

 (Effects, Insight, Nav. publisher contact, etc)

• Onboard, educate, and support publishers on Insight use; investigate and report bugs to appropriate owners.
• Maintain up-to-date publisher contacts for Publisher Relations, Content Management, and PR use. 
• Develop maintenance and update schedule to ensure data consistency across all account management platforms.

Qualifications:

Required:

• 2+ years experience in publishing industry or similar
• Knowledge of digital publishing and/or processes an asset
• Experience working with Excel is required
• Experience communicating with external clients is preferred but not required
• Knowledge of Asana and JIRA an asset but not required
• Demonstrated ability to gather, organize, and analyze data 
• Excellent organizational skills, strong initiative, and the ability to keep cool under pressure to meet tight deadlines.
• Strong written and verbal skills, including good judgment on when to get face-to-face over Zoom, quick message over Slack, or email
• Ability to work independently with a decentralized team working across borders and time zones
• Comfortable reaching out to team members with questions or if they foresee issues with project delivery

The Perks:

• Flexible hours and remote working environment
• Full benefits starting from your first day
• Paid Volunteer days, unlimited sick days, and 3% RRSP matching
• Monthly commuting allowance and internet allowance
• Flexible health spending account
• Talent and development training budget
• Free Kobo device + free weekly e-book or audiobook
• Weekly Kobo Tech University sessions
• Maternity/paternity leave top up

About Rakuten Kobo Inc.

Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global e-commerce companies, with the world’s most innovative eReading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning eReaders, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies. 

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially. Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.