US time zone support and night shifts may be required.
Bachelor's, Master's
Category
DevOps & Infrastructure (1)
Required Skills
PowerShell
Kubernetes
Microsoft Azure
Python
Incident Response
Puppet
Microsoft SQL Server
Git
Microsoft Windows
SQL
Postgres
Docker
Microservices
Elasticsearch
Jenkins
Terraform
APM
DevOps
Linux/Unix
Database Administration
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Requirements
A Bachelor's or Master's degree in Computer Science, Computer Engineering, Information Technology, or a related technical field is required.
At least 4 years of relevant experience in site reliability engineering, production operations, database administration, cloud infrastructure, or enterprise platform support is required.
At least 2 years of SaaS pipeline or SaaS product operations experience is required.
At least 2 years of hands-on experience managing Microsoft Azure cloud infrastructure and cloud monitoring tools is required.
At least 4 years of experience in Microsoft SQL Server-centric roles, such as database administrator, Production Support Engineer, or Database Site Reliability Engineer, in 24x7 environments is required.
PostgreSQL exposure or willingness to support PostgreSQL environments as part of future platform modernization is required.
Experience supporting SQL/database patching and operating system patching activities in controlled production environments is required.
Willingness and ability to work night shifts or provide United States time-zone-aligned support coverage when required is required.
Strong proficiency with Microsoft SQL Server 2016 or later, T-SQL, query tuning, SQL jobs, stored procedures, indexing, backup and restore, and high availability/disaster recovery is required.
Experience or readiness in PostgreSQL administration, performance tuning, backup and recovery, replication, high availability, and migration/coexistence is required.
Experience with Microsoft Azure infrastructure, Azure virtual machines, Azure storage, Azure SQL or SQL on Azure virtual machines, and Azure monitoring is required.
Experience administering Windows Server and working knowledge of Linux servers is required.
Experience with application performance monitoring, alert management, logging, incident response, root cause analysis, and runbooks is required.
Experience using PowerShell, Python, or equivalent scripting languages for operational automation is required.
Experience supporting Infrastructure-as-Code and configuration management practices is required.
Experience with Terraform, Puppet, GitHub, Jenkins, and continuous integration/continuous delivery is required.
Experience with Docker, Kubernetes, and microservices architecture is required.
Ability to independently investigate complex infrastructure, application, database, Windows, Linux, and Azure-related issues is required.
Ability to communicate technical findings, risks, issue status, and remediation steps clearly to internal and client stakeholders is required.
Responsibilities
Maintain highly available, reliable, and scalable cloud infrastructure in Microsoft Azure.
Monitor platform health, review technical logs, and proactively address performance and availability issues.
Improve infrastructure monitoring, alerting, and logging for proactive reliability management.
Plan, coordinate, and support operating system patching and maintenance across Windows and Linux servers.
Execute security updates, compliance patches, and platform upgrades according to change-management processes while minimizing service disruption.
Drive operational excellence through standardization, automation, and continuous improvement.
Manage and support Microsoft SQL Server databases across production and non-production Azure environments.
Support PostgreSQL operational readiness and future PostgreSQL database support as selected databases move from Microsoft SQL Server to PostgreSQL.
Troubleshoot and tune queries, SQL jobs, indexing, CPU, memory, input/output, and storage utilization.
Implement and maintain backup, restore, high availability, disaster recovery, and routine database-maintenance processes.
Perform SQL Server and PostgreSQL patching, upgrades, maintenance, and version-lifecycle activities under enterprise change-management processes.
Use T-SQL and scripts for investigations, reporting, and controlled production data fixes under change control.
Investigate complex infrastructure, application, database, Windows, Linux, and Azure-related issues.
Participate in incident response, perform initial technical analysis, and contribute to root cause analysis documentation.
Reproduce customer-reported issues in staging or laboratory environments when required.
Escalate verified product defects to engineering teams with technical evidence, logs, and impact analysis.
Create and maintain operational automation using PowerShell, Python, or equivalent scripting languages.
Support Infrastructure-as-Code and configuration-management practices using Terraform and Puppet.
Collaborate on continuous integration/continuous delivery and operational-tooling improvements using GitHub and Jenkins.
Enhance monitoring and alert-management practices for SaaS product operations.
Collaborate with database Site Reliability Engineers, application teams, platform teams, Product Support, and Engineering.
Join customer or onsite calls when required to explain technical findings and remediation actions.
Update runbooks, knowledge-base articles, troubleshooting guides, and operational documentation.
Desired Qualifications
Experience setting up, configuring, and improving monitoring and tooling for Site Reliability Engineering or DevOps operations of a SaaS product.
Experience supporting PostgreSQL databases in enterprise production environments.
Experience with database migration, modernization, or coexistence initiatives involving Microsoft SQL Server and PostgreSQL.
Knowledge of PostgreSQL performance tuning, backup and recovery, replication, and high availability architectures.
Experience with PagerDuty or similar incident-notification and escalation platforms.
Experience with Elasticsearch.
Ability to perform application debugging and collaborate with Product Support, Platform, Database, and Engineering teams.
Ability to research, evaluate technology options, make recommendations, and maintain expertise in systems software and operational tooling.
Strong understanding of compliance, policies, procedures, patching windows, and change-control expectations in enterprise production environments.
Job Description
Site Reliability Engineer (SRE – SaaS Platform Operations)
Arctera Insight Platform
Position Summary: Experienced Azure-based SRE required to support a large-scale enterprise SaaS platform, with strong Microsoft SQL Server expertise, future PostgreSQL readiness, production operations, patching, automation, troubleshooting, and incident response capability.
Role Type
Site Reliability Engineering / SaaS Platform Operations
Primary Technology Focus
Microsoft Azure, Microsoft SQL Server, PostgreSQL, Windows/Linux, Monitoring, Automation
Future Scope
Upcoming releases include database movement from MSSQL to PostgreSQL; PostgreSQL operational support is expected to become increasingly important.
Experience Level
4+ years relevant experience; strong MSSQL production support background; PostgreSQL exposure preferred
Working Model
24x7 production support environment; US time zone support/night shifts as required
Audience
Client, delivery leadership, hiring panel, and internal stakeholders
Position Overview
We are seeking an experienced Site Reliability Engineer (SRE) to support the Arctera Insight Platform, a large-scale enterprise SaaS platform operating in cloud and high-availability environments.
This role is responsible for maintaining infrastructure reliability, availability, performance, and operational excellence across Microsoft Azure, Microsoft SQL Server, PostgreSQL readiness, Windows, Linux, monitoring, automation, and incident response functions.
This is not a first-line helpdesk role. The role requires a hands-on engineer who can independently investigate complex technical issues, collaborate with engineering and platform teams, and provide clear technical communication to internal and client stakeholders.
Future Scope: In upcoming product releases, selected databases are expected to move from Microsoft SQL Server to PostgreSQL. The role should therefore include PostgreSQL awareness and operational readiness in addition to current MSSQL responsibilities.
Role Focus Areas
Focus Area
Expected Capability
Business Outcome
Cloud Operations
Manage and support Azure infrastructure, monitoring, storage, compute, and patching activities.
Stable, secure, and scalable platform operations.
Database Reliability
Administer MSSQL workloads today and support PostgreSQL readiness for future releases, including tuning, maintenance, backups, and HA/DR.
Improved database performance, resiliency, and recoverability.
Patching & Maintenance
Plan and support SQL/database patching and operating system patching across Windows and Linux environments.
Improved security compliance and reduced operational risk.
Incident Response
Perform initial analysis, support P1/P2 triage, contribute to RCA, and improve runbooks.
Reduced MTTR and stronger production readiness.
Automation & Observability
Use PowerShell/Python, alert tuning, logging, dashboards, and Infrastructure-as-Code practices.
Better operational efficiency and proactive issue detection.
Engineering Collaboration
Reproduce issues, validate defects, and escalate with evidence to product engineering.
Faster defect resolution and improved customer experience.
Maintain highly available, reliable, and scalable cloud infrastructure in Microsoft Azure.
Monitor platform health, review technical logs, and proactively address performance and availability issues.
Improve infrastructure monitoring, alerting, and logging to support proactive reliability management.
Plan, coordinate, and support operating system patching and maintenance activities across Windows and Linux servers.
Ensure security updates, compliance patches, and platform upgrades are executed in line with change management processes while minimizing service disruption.
Drive operational excellence through standardization, automation, and continuous improvement.
Database Administration & Performance Management
Manage and support Microsoft SQL Server databases across production and non-production environments on Azure.
Support PostgreSQL operational readiness and future PostgreSQL database support as selected databases move from MSSQL to PostgreSQL in upcoming releases.
Troubleshoot and tune queries, SQL jobs, indexing, CPU, memory, I/O, and storage utilization.
Implement and maintain backup, restore, high availability, disaster recovery, and routine database maintenance processes.
Perform SQL Server and PostgreSQL database patching, upgrades, maintenance, and version lifecycle activities under enterprise change management processes.
Use T-SQL and scripts for investigations, reporting, and controlled production data fixes under change control.
Incident Management & Technical Troubleshooting
Investigate complex infrastructure, application, database, Windows, Linux, and Azure-related issues.
Participate in incident response, perform initial technical analysis, and contribute to root cause analysis documentation.
Reproduce customer-reported issues in staging or lab environments where required.
Escalate verified product defects to engineering teams with clear technical evidence, logs, and impact analysis.
Automation, DevOps & Observability
Create and maintain operational automation using PowerShell, Python, or equivalent scripting languages.
Support Infrastructure-as-Code and configuration management practices using tools such as Terraform and Puppet.
Collaborate on CI/CD and operational tooling improvements using platforms such as GitHub and Jenkins.
Enhance monitoring and alert management practices for SaaS product operations.
Stakeholder & Customer Communication
Collaborate closely with onsite DB SREs, application teams, platform teams, product support, and engineering.
Provide clear and timely communication on issue status, technical findings, risks, and next steps.
Join customer or onsite calls when required to explain technical findings and remediation actions.
Update runbooks, knowledge base articles, troubleshooting guides, and operational documentation.
Required QualificationsEducation & Experience
Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field.
4+ years of relevant experience in SRE, production operations, database administration, cloud infrastructure, or enterprise platform support.
2+ years of SaaS pipeline or SaaS product operations experience.
2+ years of hands-on experience managing Microsoft Azure cloud infrastructure and cloud monitoring tools.
4+ years in Microsoft SQL Server-centric roles such as DBA, Production Support Engineer, or Database SRE in 24x7 environments.
PostgreSQL exposure or willingness to support PostgreSQL environments as part of future platform modernization scope.
Experience supporting SQL/database patching and operating system patching activities in controlled production environments.
Willingness and ability to work night shifts or US time zone aligned support coverage when required.
Docker, Kubernetes, and microservices architecture familiarity
Preferred
Preferred / Additional Qualifications
Experience setting up, configuring, and improving monitoring and tooling for SRE/DevOps operations of a SaaS product.
Experience supporting PostgreSQL databases in enterprise production environments.
Experience with database migration, modernization, or coexistence initiatives involving Microsoft SQL Server and PostgreSQL.
Knowledge of PostgreSQL performance tuning, backup/recovery, replication, and high availability architectures.
Experience with PagerDuty or similar incident notification and escalation platforms.
Experience with Elasticsearch is a strong advantage.
Ability to perform application debugging and collaborate effectively with Product Support, Platform, Database, and Engineering teams.
Ability to conduct research, evaluate technology options, make recommendations, and maintain a high level of expertise in systems software and operational tooling.
Strong understanding of compliance, policies, procedures, patching windows, and change control expectations in enterprise production environments.
Core Competencies
Independent technical troubleshooting
Customer-focused communication
Production incident ownership
Analytical thinking and RCA mindset
Cross-functional collaboration
Operational discipline and documentation
Hiring / Screening Guidance
Candidate screening should prioritize strong MSSQL production operations and Azure infrastructure experience, while also considering PostgreSQL exposure or readiness due to upcoming platform releases where selected databases are expected to move from MSSQL to PostgreSQL. The role is best suited for an engineer who can combine database reliability, cloud operations, patching, automation, and incident response in a large-scale SaaS environment.
Strong Fit Indicators
Potential Red Flags
MSSQL DBA / production support background
Pure DevOps profile with limited database depth
Azure infrastructure operations experience
NOC/helpdesk-only background
PostgreSQL exposure or database modernization experience
Database developer with no production operations
SQL and OS patching experience in controlled environments
Cloud-only profile without MSSQL troubleshooting
Hands-on incident/RCA ownership
No exposure to controlled patching/change management
PowerShell/Python automation
Limited ownership in incident response
Comfortable with US time zone support
No willingness to support future PostgreSQL scope
Role Value Proposition
This role provides the opportunity to contribute directly to reliability, performance, security, and operational maturity for a large-scale enterprise SaaS platform. The selected candidate will support the current Microsoft SQL Server estate, help prepare for future PostgreSQL adoption, and work with modern cloud, database, automation, patching, and monitoring technologies while collaborating closely with experienced SRE, database, platform, support, and engineering teams.
An individual with min bachelor degree or PG. Well versed with client facing roles. Expect great communication and presentation skills. Hands on experience on multi cloud environment handling SRE / Devops / SQL DBA operations and support at an enterprise client environments.
Job Description
Site Reliability Engineer (SRE – SaaS Platform Operations)
Arctera Insight Platform
Position Summary: Experienced Azure-based SRE required to support a large-scale enterprise SaaS platform, with strong Microsoft SQL Server expertise, future PostgreSQL readiness, production operations, patching, automation, troubleshooting, and incident response capability.
Role Type
Site Reliability Engineering / SaaS Platform Operations
Primary Technology Focus
Microsoft Azure, Microsoft SQL Server, PostgreSQL, Windows/Linux, Monitoring, Automation
Future Scope
Upcoming releases include database movement from MSSQL to PostgreSQL; PostgreSQL operational support is expected to become increasingly important.
Experience Level
4+ years relevant experience; strong MSSQL production support background; PostgreSQL exposure preferred
Working Model
24x7 production support environment; US time zone support/night shifts as required
Audience
Client, delivery leadership, hiring panel, and internal stakeholders
Position Overview
We are seeking an experienced Site Reliability Engineer (SRE) to support the Arctera Insight Platform, a large-scale enterprise SaaS platform operating in cloud and high-availability environments.
This role is responsible for maintaining infrastructure reliability, availability, performance, and operational excellence across Microsoft Azure, Microsoft SQL Server, PostgreSQL readiness, Windows, Linux, monitoring, automation, and incident response functions.
This is not a first-line helpdesk role. The role requires a hands-on engineer who can independently investigate complex technical issues, collaborate with engineering and platform teams, and provide clear technical communication to internal and client stakeholders.
Future Scope: In upcoming product releases, selected databases are expected to move from Microsoft SQL Server to PostgreSQL. The role should therefore include PostgreSQL awareness and operational readiness in addition to current MSSQL responsibilities.
Role Focus Areas
Focus Area
Expected Capability
Business Outcome
Cloud Operations
Manage and support Azure infrastructure, monitoring, storage, compute, and patching activities.
Stable, secure, and scalable platform operations.
Database Reliability
Administer MSSQL workloads today and support PostgreSQL readiness for future releases, including tuning, maintenance, backups, and HA/DR.
Improved database performance, resiliency, and recoverability.
Patching & Maintenance
Plan and support SQL/database patching and operating system patching across Windows and Linux environments.
Improved security compliance and reduced operational risk.
Incident Response
Perform initial analysis, support P1/P2 triage, contribute to RCA, and improve runbooks.
Reduced MTTR and stronger production readiness.
Automation & Observability
Use PowerShell/Python, alert tuning, logging, dashboards, and Infrastructure-as-Code practices.
Better operational efficiency and proactive issue detection.
Engineering Collaboration
Reproduce issues, validate defects, and escalate with evidence to product engineering.
Faster defect resolution and improved customer experience.
Key Responsibilities
Infrastructure & Platform Reliability
Maintain highly available, reliable, and scalable cloud infrastructure in Microsoft Azure.
Monitor platform health, review technical logs, and proactively address performance and availability issues.
Improve infrastructure monitoring, alerting, and logging to support proactive reliability management.
Plan, coordinate, and support operating system patching and maintenance activities across Windows and Linux servers.
Ensure security updates, compliance patches, and platform upgrades are executed in line with change management processes while minimizing service disruption.
Drive operational excellence through standardization, automation, and continuous improvement.
Database Administration & Performance Management
Manage and support Microsoft SQL Server databases across production and non-production environments on Azure.
Support PostgreSQL operational readiness and future PostgreSQL database support as selected databases move from MSSQL to PostgreSQL in upcoming releases.
Troubleshoot and tune queries, SQL jobs, indexing, CPU, memory, I/O, and storage utilization.
Implement and maintain backup, restore, high availability, disaster recovery, and routine database maintenance processes.
Perform SQL Server and PostgreSQL database patching, upgrades, maintenance, and version lifecycle activities under enterprise change management processes.
Use T-SQL and scripts for investigations, reporting, and controlled production data fixes under change control.
Incident Management & Technical Troubleshooting
Investigate complex infrastructure, application, database, Windows, Linux, and Azure-related issues.
Participate in incident response, perform initial technical analysis, and contribute to root cause analysis documentation.
Reproduce customer-reported issues in staging or lab environments where required.
Escalate verified product defects to engineering teams with clear technical evidence, logs, and impact analysis.
Automation, DevOps & Observability
Create and maintain operational automation using PowerShell, Python, or equivalent scripting languages.
Support Infrastructure-as-Code and configuration management practices using tools such as Terraform and Puppet.
Collaborate on CI/CD and operational tooling improvements using platforms such as GitHub and Jenkins.
Enhance monitoring and alert management practices for SaaS product operations.
Stakeholder & Customer Communication
Collaborate closely with onsite DB SREs, application teams, platform teams, product support, and engineering.
Provide clear and timely communication on issue status, technical findings, risks, and next steps.
Join customer or onsite calls when required to explain technical findings and remediation actions.
Update runbooks, knowledge base articles, troubleshooting guides, and operational documentation.
Required Qualifications
Education & Experience
Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Information Technology, or a related technical field.
4+ years of relevant experience in SRE, production operations, database administration, cloud infrastructure, or enterprise platform support.
2+ years of SaaS pipeline or SaaS product operations experience.
2+ years of hands-on experience managing Microsoft Azure cloud infrastructure and cloud monitoring tools.
4+ years in Microsoft SQL Server-centric roles such as DBA, Production Support Engineer, or Database SRE in 24x7 environments.
PostgreSQL exposure or willingness to support PostgreSQL environments as part of future platform modernization scope.
Experience supporting SQL/database patching and operating system patching activities in controlled production environments.
Willingness and ability to work night shifts or US time zone aligned support coverage when required.
Docker, Kubernetes, and microservices architecture familiarity
Preferred
Preferred / Additional Qualifications
Experience setting up, configuring, and improving monitoring and tooling for SRE/DevOps operations of a SaaS product.
Experience supporting PostgreSQL databases in enterprise production environments.
Experience with database migration, modernization, or coexistence initiatives involving Microsoft SQL Server and PostgreSQL.
Knowledge of PostgreSQL performance tuning, backup/recovery, replication, and high availability architectures.
Experience with PagerDuty or similar incident notification and escalation platforms.
Experience with Elasticsearch is a strong advantage.
Ability to perform application debugging and collaborate effectively with Product Support, Platform, Database, and Engineering teams.
Ability to conduct research, evaluate technology options, make recommendations, and maintain a high level of expertise in systems software and operational tooling.
Strong understanding of compliance, policies, procedures, patching windows, and change control expectations in enterprise production environments.
Core Competencies
Independent technical troubleshooting
Customer-focused communication
Production incident ownership
Analytical thinking and RCA mindset
Cross-functional collaboration
Operational discipline and documentation
Hiring / Screening Guidance
Candidate screening should prioritize strong MSSQL production operations and Azure infrastructure experience, while also considering PostgreSQL exposure or readiness due to upcoming platform releases where selected databases are expected to move from MSSQL to PostgreSQL. The role is best suited for an engineer who can combine database reliability, cloud operations, patching, automation, and incident response in a large-scale SaaS environment.
Strong Fit Indicators
Potential Red Flags
MSSQL DBA / production support background
Pure DevOps profile with limited database depth
Azure infrastructure operations experience
NOC/helpdesk-only background
PostgreSQL exposure or database modernization experience
Database developer with no production operations
SQL and OS patching experience in controlled environments
Cloud-only profile without MSSQL troubleshooting
Hands-on incident/RCA ownership
No exposure to controlled patching/change management
PowerShell/Python automation
Limited ownership in incident response
Comfortable with US time zone support
No willingness to support future PostgreSQL scope
Role Value Proposition
This role provides the opportunity to contribute directly to reliability, performance, security, and operational maturity for a large-scale enterprise SaaS platform. The selected candidate will support the current Microsoft SQL Server estate, help prepare for future PostgreSQL adoption, and work with modern cloud, database, automation, patching, and monitoring technologies while collaborating closely with experienced SRE, database, platform, support, and engineering teams.
Zensar is a global technology services company focused on enterprise digital transformation. The company provides application modernization, artificial intelligence, cloud, cybersecurity, data, engineering, experience, and managed services. It serves enterprises, public organizations, technology leaders, and business teams across multiple industries. Its operating model centers on consulting and delivery teams organized around client programs, industry practices, technology partnerships, and global operations. Teams work across software, cloud, AI, data, cybersecurity, consulting, quality engineering, and client delivery. This structure supports consistent delivery across the organization.
DevOps & Infrastructure (1)