Managing Consultant - Healthcare Operations & Transformation Project Manager

Job Family:

Strategy & Transformation Consulting

Travel Required:

Up to 25%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Guidehouse is seeking a Managing Consultant to support healthcare operations and transformation initiatives for the Department of Veterans Affairs (VA), including Veteran and Family Member Programs (VFMP) within Veterans Community Care (VCC). VFMP supports healthcare benefits and services for eligible Veterans and family members through programs including the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA), Foreign Medical Program (FMP), and specialty programs. Its evolving vision emphasizes a more proactive, simple, transparent, and connected beneficiary experience, supported by clearer provider interactions, streamlined operations, stronger accountability, and a sustainable technology and data environment.

This role will help translate VFMP’s strategic direction into coordinated workstreams and actionable improvements across policy, operations, beneficiary and provider experience, workforce readiness, and technology enablement. Responsibilities include leading a team to plan and execute projects and deliverables; translating client priorities into clear workplans, assignments, and milestones; providing day-to-day direction, coaching, and substantive reviews of analyses and work products; and ensuring deliverables are accurate, actionable, and aligned with client expectations. This individual will engage directly with executive clients to clarify objectives, facilitate strategic discussions, communicate progress, and present findings and recommendations that support decision-making. The role also includes coordinating cross-functional stakeholders, managing scope and dependencies, proactively addressing risks and issues, and maintaining accountability for timely, high-quality delivery across concurrent initiatives.

The ideal candidate combines healthcare payer, provider, health system, managed care, or federal health experience with strong consulting and workstream leadership skills. Candidates should be comfortable moving between strategic analysis and day-to-day execution, engaging business and technical stakeholders, synthesizing complex information, and delivering executive-ready recommendations and practical implementation materials. Commercial payer and provider experience is strongly preferred for its application to VFMP’s operating-model transformation; prior VA experience is a plus.

Specific Responsibilities will include:

• Lead integrated workstream delivery. Manage day-to-day execution across VFMP transformation and operational support initiatives, including workplans, deliverables, milestones, dependencies, risks, issues, client engagement, and team coordination.
• Translate strategic priorities into executable plans. Convert leadership direction and complex operational challenges into structured analyses, prioritized recommendations, defined outputs, accountable actions, and measurable outcomes.
• Support large-scale implementation and modernization efforts, including business process redesign, operating model development, requirements definition, implementation planning, organizational readiness, and change management.
• Lead stakeholder engagement activities, including workshops, interviews, requirements gathering, and cross-functional coordination to drive alignment, decision-making, and solution adoption.
• Develop executive-ready presentations, decision materials, and strategic recommendations for client leadership. 
• Provide team leadership and support practice growth. Mentor junior staff through coaching, quality review, and day-to-day workstream leadership. Support proposals, contract modifications, scope and deliverable development, capability materials, and thought leadership.
• Support business development activities, including proposals, contract modifications, capability development, and thought leadership. 

What You Will Need:

• Bachelor's degree.
• 5+ years of consulting and/or healthcare industry experience.
• Experience supporting healthcare payer, provider, managed care, health system, or federal health organizations through operational transformation, implementation, modernization, or performance improvement initiatives.
• Understanding of healthcare reimbursement models, claims operations, payment processes, care delivery operations, revenue cycle functions, or related healthcare business operations.

• Experience leading workstreams, translating ambiguous challenges into structured workplans, and managing multiple stakeholder groups in complex environments.
• Strong problem-solving, analytical, facilitation, writing, and client communication skills.

• Advanced proficiency in PowerPoint and Excel.
• Ability to obtain and maintain a federal Public Trust clearance.
• Ability to travel up to 25%.

What Would Be Nice To Have:

• Experience with VA, VCC, VFMP, or other federal healthcare benefits programs.
• Commercial payer, managed care, or third-party administrator experience that can inform mission-appropriate federal operating-model improvements.
• Knowledge of healthcare payer and provider functions, including eligibility and enrollment, member services, claims operations, payment integrity, utilization management, provider engagement, revenue cycle, care coordination, or population health.
• Experience supporting communications and outreach workstreams, provider engagement strategies, stakeholder education, customer journey mapping, or human-centered service improvement.
• Experience developing standard operating procedures, training resources, job aids, communications packages, and executive decision materials.
• Experience supporting large-scale healthcare implementations, including requirements development, testing coordination, workforce readiness, launch support, and post-go-live stabilization.
• Experience supporting cross-functional teams that include operational, business, clinical, policy, communications, and technical stakeholders.

• MBA, MHA, MPH, or other relevant advanced degree.

The annual salary range for this position is $113,000.00-$188,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.