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Sysco GB

UK foodservice distributor and supplier

Field Service Engineer

Full-TimeUpdated on 10/19/2026
No salary listed
Junior
Bachelor's
Pierrelatte, France
In PersonFrequent travel to sites within the assigned regional area is required.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • A minimum Bac +2 qualification in IT or equivalent is required.
  • At least two years of experience in local IT support is required.
  • Experience in a multi-site environment is appreciated.
  • Experience with field interventions and user support is required.
  • The candidate must be able to troubleshoot desktop computers, laptops, and mobile phones.
  • Good knowledge of the Microsoft environment, including Windows, Office 365, Intune, and SCCM, is required.
  • The candidate must be proficient with remote assistance and remote-control tools.
  • Knowledge of incident management and user-support principles is required.
  • The candidate must be able to diagnose and resolve technical problems quickly.
  • A category B driving licence is essential, with use of fleet vehicles as required by the role.
  • Regular travel to sites in the assigned regional area is required.
Responsibilities
  • Provide technical support to users across the sites in the assigned region.
  • Diagnose incidents and assess their criticality to determine appropriate actions.
  • Track and resolve user requests.
  • Use remote-access tools to assist users when needed.
  • Install, configure, and maintain workstations, laptops, and mobile equipment.
  • Support printing peripherals, videoconferencing equipment, and other IT hardware.
  • Ensure software licences and deployed equipment comply with requirements.
  • Help manage and maintain the reliability of the IT asset inventory.
  • Perform preventive maintenance on local infrastructure.
  • Check cabling, network connections, and IT equipment.
  • Maintain IT rooms and racks.
  • Help ensure IT services at the sites remain available and reliable.
  • Participate in Agile (Kanban) meetings and track the backlog and ongoing activities.
  • Deploy and coordinate technology changes initiated by the Group.
  • Contribute to and improve the Knowledge Base.
  • Plan and manage regional site visits according to operational priorities.
  • Maintain a high level of user satisfaction.
  • Ensure IT standards and procedures are followed.
  • Collaborate with European IT teams and technical partners.
  • Help colleagues use digital tools.
Desired Qualifications
  • Knowledge of ServiceNow.
  • Professional English proficiency.
  • Experience in an international environment.
  • Awareness of cybersecurity and IT compliance concerns.

About the company

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Sysco GB

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Sysco GB distributes food, ingredients and non-food items to professional UK kitchens through its Brakes-based network and specialist wholesalers. It uses a multi-brand lineup—Sysco Essentials, Sysco Classic and Sysco Premium—alongside services like menu planning, culinary consultations and allergen guidance to support customers. The business combines Brakes’ established European distribution with Sysco’s global scale to offer broadline and specialist products. Its goal is to be the leading supplier for professional kitchens in the UK by connecting food and non-food suppliers with a wide customer network and expanding its value-added services.

Company Size

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Company Stage

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Total Funding

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Headquarters

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Founded

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Benefits

  • Flexible Work Hours
  • Paid Holidays
  • Employee Discounts
  • Training Programs