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Sysco GB

UK foodservice distributor and supplier

Regional IT Support Specialist

Full-Time
No salary listed
Junior
Bachelor's
Pierrelatte, France
In PersonFrequent travel to Sysco sites within the assigned regional perimeter.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • A minimum Bac +2 qualification in Informatics or equivalent is required.
  • At least two years of experience in local IT support is required.
  • Experience in a multi-site environment is appreciated.
  • Experience with field interventions and user support is required.
  • Ability to troubleshoot workstations, laptops, and mobile phones is required.
  • Good knowledge of Microsoft Windows, Office 365, Intune, and SCCM is required.
  • Proficiency with remote assistance and remote-control tools is required.
  • Knowledge of incident management and user support principles is required.
  • Ability to diagnose and quickly resolve technical problems is required.
  • A valid category B driver's license is required, with use of fleet vehicles as needed.
  • Regular travel to sites within the assigned regional area is required.
Responsibilities
  • Provide technical support to users across the sites in the assigned region.
  • Diagnose incidents, assess their criticality, and determine appropriate actions.
  • Track and resolve user requests.
  • Use remote-control tools to assist users when needed.
  • Install, configure, and maintain workstations, laptops, and mobile equipment.
  • Support printing peripherals, videoconferencing equipment, and other IT hardware.
  • Ensure software licenses and deployed equipment are compliant.
  • Contribute to the management and accuracy of the IT asset inventory.
  • Perform preventive maintenance on local infrastructure.
  • Check cabling, network connections, and IT equipment.
  • Maintain IT rooms and racks in good condition.
  • Contribute to the availability and reliability of IT services at the sites.
  • Participate in Agile (Kanban) meetings and track the backlog and ongoing activities.
  • Deploy and coordinate technology changes initiated by the Group.
  • Contribute to and improve the knowledge base.
  • Organize and manage a site-visit schedule according to operational priorities.
  • Maintain a high level of user satisfaction.
  • Ensure IT standards and procedures are applied.
  • Collaborate with European IT teams and technical partners.
  • Help employees use digital tools.
Desired Qualifications
  • Knowledge of ServiceNow is an advantage.
  • Professional English is an advantage.
  • Experience in an international environment is an advantage.
  • Awareness of cybersecurity and IT compliance issues is an advantage.

About the company

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Sysco GB

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Sysco GB distributes food, ingredients and non-food items to professional UK kitchens through its Brakes-based network and specialist wholesalers. It uses a multi-brand lineup—Sysco Essentials, Sysco Classic and Sysco Premium—alongside services like menu planning, culinary consultations and allergen guidance to support customers. The business combines Brakes’ established European distribution with Sysco’s global scale to offer broadline and specialist products. Its goal is to be the leading supplier for professional kitchens in the UK by connecting food and non-food suppliers with a wide customer network and expanding its value-added services.

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Total Funding

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Headquarters

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Founded

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Benefits

  • Flexible Work Hours
  • Paid Holidays
  • Employee Discounts
  • Training Programs